Children's Home run by New Day Children’s Services Ltd in Wiltshire

Inspection report for children's home: 2861954 1 Registered provider: New Day Children’s Services Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private organisation. It provides care for up to 4 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, 3 children were living at the home.

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Information about this children’s home

This was the home’s first inspection since it was registered with Ofsted on 17 September 2025. The registered manager has been in post since 15 February 2026.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children's home: 2861954 2

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Overall experiences and progress of children and young people: good

Children like living at the home and are making good progress. They have developed their self-confidence, self-awareness and social skills. Staff support children to develop and express their identity. One child is increasingly optimistic about their future and next steps.

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Overall experiences and progress of children and young people: good

Staff build strong relationships with children, based on their understanding of children’s individual needs and their respect for the child and their views. Through their day-to-day interactions with children, they show them how much they care for them. Children said they feel listened to and that staff value and encourage them to express their ideas and opinions. Staff speak with pride about children’s achievements and celebrate them. This approach has also enabled children to show pride in what they have achieved.

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Overall experiences and progress of children and young people: good

Children take part in a wide range of activities both in the home and in the community. One child is performing at a local music event with their band, and all the staff and children are going to support them. Other children attend local clubs. Children and staff enjoy playing a range of board games and card games together. These activities support the children to continue with their interests but also to explore new ones and develop social skills and working with others.

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Overall experiences and progress of children and young people: good

All children are in full-time education, at either school or college. This is great progress, as some of the children have been out of education for a significant period. Staff have developed good working relationships with education providers. They appropriately challenge them when they feel more is needed to support the child’s educational progress.

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Overall experiences and progress of children and young people: good

Children’s healthcare needs, including their mental health needs, are well met. Staff are strong advocates for children, ensuring they receive the therapeutic input they need. This includes work with children to help them identify and talk about how they are feeling and develop self-management strategies. Health professionals have praised the staff team for their support with one child’s medical condition. They say their support has resulted in a significant improvement in the child’s physical health and emotional development.

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Overall experiences and progress of children and young people: good

Staff are very effective advocates for the children in their care. They also help the children to advocate for themselves and attend meetings concerning their care and future.

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How well children and young people are helped and protected: good

Children feel safe and are safe at the home. Children said they have several members of staff they would go to should they have any worries or concerns. Staff build strong, positive relationships with children, which supports children in being able to talk to staff. Inspection report for children's home: 2861954 3 Staff have good knowledge of safeguarding practices and procedures, which ensures they keep children safe. Leaders and managers challenge other professionals when they feel information has not been shared appropriately or actions taken in a timely manner. Leaders and managers closely monitor all safeguarding incidents to ensure appropriate actions are taken and that children are safe.

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How well children and young people are helped and protected: good

Behaviour is well managed. Following any incidents, staff have meaningful conversations with children to explore how they are feeling and to help children develop their understanding of what has happened. This helps the child to develop self-awareness and self-management strategies.

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How well children and young people are helped and protected: good

Leaders and managers also carry out meaningful conversations with staff. These are reflective, exploring what went well and what could have been done differently. Leaders and managers review incidents and provide feedback to staff, which helps to support their learning and development.

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How well children and young people are helped and protected: good

Staff recruitment follows safer recruitment practice, which safeguards children.

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The effectiveness of leaders and managers: good

Since the home was registered, there has been a change in the registered manager, which was well managed. The new registered manager is experienced and skilled.

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The effectiveness of leaders and managers: good

Leaders and managers have good oversight of the home and the care provided. They understand the areas for development and have a clear shared vision for the home. They have high aspirations for the children, the staff and the home. The majority of staff said they find leaders and managers very approachable, supportive and easy to contact. Some staff said that communication is not always consistent.

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The effectiveness of leaders and managers: good

The staff team has a good mix of age and experience. Staff have a positive view of the home and its development. They feel well supported and trained for their roles. Staff receive good-quality supervision, with the children being central to discussions. They are helped to reflect on and develop their practice. Leaders and managers address performance concerns when needed.

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The effectiveness of leaders and managers: good

Family members are positive about the support for their children. One spoke about how settled and happy their child was at the home. They said they were so proud of the progress the child had made and praised the help and support the staff have provided. Another parent spoke about the growth in their child’s confidence. Families recognise the support from staff to build relationships with their children. External professionals also recognise and value this support. However, feedback from professionals and families is that communication is not always consistent. Inspection report for children's home: 2861954 4

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Recommendation

 The registered person should ensure that communication and information-sharing between staff and with children’s families and external professionals is consistent and of good quality, to support continuity of care for each child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 52, paragraph 10.3)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2861954 5

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Children’s home details

Registered provider: New Day Children’s Services Ltd

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Children’s home details

Registered provider address: 18 Danvers Way, Westbury BA13 3UE

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Children’s home details

Responsible individual: Samantha Choules

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Inspector

Wendy Anderson, Social Care Inspector Inspection report for children's home: 2861954 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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