Tyre Hill House Family Assessment Centre

Inspection report for residential family centre – monitoring visit: Tyre Hill House Family Assessment Centre 1 Tyre Hill House Family Assessment Centre Welland Road, Hanley Swan, Worcester WR8 0EQ

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Inspected under the social care common inspection framework

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Information about this residential family centre

This family centre is privately owned. It is registered to accommodate up to 8 families.

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Information about this residential family centre

The manager registered with Ofsted in January 2025.

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Information about this residential family centre

There were 2 families living at the family centre at the time of the inspection.

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Inspection date: 18 March 2026

Date of previous inspection: 9 December 2025

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This monitoring visit

This visit was carried out in response to information received by the regulator that raised concerns about the safeguarding culture within the centre. These concerns related to care planning arrangements for families moving to the centre, failure to follow safeguarding processes and the effectiveness of leaders and managers to oversee safeguarding practice.

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This monitoring visit

Leaders and managers’ care planning processes and decision-making are poor. They do not prepare or assess information effectively to ensure they can meet the needs of the families living at the centre. Managers do not use their professional curiosity effectively to ensure that risks are understood and that staff have the skills to respond to these risks. In addition, one parent was not adequately prepared for moving into the centre, significantly reducing their understanding and ability to make an informed decision about undertaking an assessment. This created a disadvantage from the outset. These shortfalls reflect significant weaknesses in strategic oversight and a failure to prioritise the safety and welfare of families. Inspection report for residential family centre – monitoring visit: Tyre Hill House Family Assessment Centre 2 Managers and staff do not implement appropriate safeguarding measures. They

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This monitoring visit

have not provided sufficient support, supervision and monitoring of a vulnerable parent, leaving them unsupervised and unsupported when they faced complex challenges. As a result, a very vulnerable parent went missing, and managers and staff were unaware for over 12 hours. In addition, they did not inform the relevant professionals in the local authority at the earliest opportunity.

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This monitoring visit

Inaccurate guidance and a lack of clear direction contributed to a missed opportunity to ensure a child’s safety. Senior leaders did not follow the centre’s safeguarding processes in relation to an unexplained mark on a child. As a result, opportunities to fully explore whether the mark indicated harm were missed. The investigation into this incident has not ensured enough scrutiny or been undertaken by someone who is impartial and independent. This has compromised opportunities to identify learning, address poor practice and take appropriate action to safeguard children.

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This monitoring visit

Significant weaknesses in leadership and management have compromised the safety and welfare of families. Leaders and managers do not explore risk adequately and ensure that they work in partnership with safeguarding professionals, including the local authority designated officer. This undermines confidence in leaders and managers’ ability to follow safeguarding processes and limits prompt external oversight and independent assessment of potential risk.

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This monitoring visit

Staff do not understand their safeguarding roles and responsibilities. Those staff responsible for waking night shifts have been sleeping during the night rather than fulfilling the duties associated with their role. This poor practice places children at risk.

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This monitoring visit

When serious incidents occur, records do not provide the level of detail required to ensure effective safeguarding oversight. Records fail to provide an accurate account of the incident, actions taken and rationale for decision-making. As a result, leaders and managers cannot reliably evidence that risks have been assessed or managed appropriately.

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This monitoring visit

Leaders and managers have not ensured that staff have the sufficient skills, experience and confidence to meet the needs of families and keep them safe. While the centre is registered to support up to 8 families, staff have reported challenges when occupancy has increased to 3 families. As a result, agency staff and managers are required to cover gaps in the rota. This hinders the capacity of managers to oversee practice at the centre and does not provide reassurances that there are sufficient staff to safely care for children and their families.

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This monitoring visit

As result of the concerns identified at this inspection, senior leaders implemented an action plan and took action to ensure the immediate safety of families living at the centre. Inspection report for residential family centre – monitoring visit: Tyre Hill House Family Assessment Centre 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply with the given timescales.

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Requirement Due date

*The registered person shall prepare and implement a written child protection policy which—

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Requirement Due date

is intended to safeguard children accommodated in the residential family centre from abuse or neglect; and

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Requirement Due date

sets out the procedure to be followed in the event of any allegation of abuse or neglect.

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Requirement Due date

The procedure under paragraph (1)(b) must in particular provide for—

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Requirement Due date

liaison and co-operation with any local authority which is making child protection enquiries in relation to any child accommodated in the residential family centre;

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Requirement Due date

the prompt referral to the local authority in whose area the residential family centre is situated, of any allegations of abuse or neglect affecting any child accommodated in the residential family centre;

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Requirement Due date

notification (in accordance with regulation 26) of the instigation and outcome of any child protection enquiries involving any child accommodated in the residential family centre, to the Chief Inspector and the child’s placing authority;

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Requirement Due date

written records to be kept of any allegation of abuse or neglect, and of the action taken in response;

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Requirement Due date

consideration to be given in each case to the measures which may be necessary to protect children in the residential family centre following an allegation of abuse or neglect; 26 April 2026 Inspection report for residential family centre – monitoring visit: Tyre Hill House Family Assessment Centre 4 a requirement for persons working at the residential family centre to report any concerns about the welfare or safety of any child accommodated in the residential family centre to one of the following—

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Requirement Due date

an officer of the local authority in whose area the residential family centre is situated; or

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Requirement Due date

an officer of the National Society for the Prevention of Cruelty to Children;

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Requirement Due date

“child” also includes any parent who is under the age of 18. (Regulation 12 (1)(a)(b) (2)(a)(b)(c)(d)(e)(f)(i)(ii)(iii)(iv)(v) (3)(b))

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Requirement Due date

*The registered provider and the registered manager shall, having regard to the size of the residential family centre, the statement of purpose, and the number and needs of the residents, carry on or manage the centre (as the case may be) with sufficient care, competence and skill. (Regulation 8 (1)) 26 April 2026

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Requirement Due date

The registered person shall, before providing a family with accommodation in the residential family centre, or if that is not reasonably practicable, as soon as possible thereafter, draw up in consultation with the placing authority a written plan (in these Regulations referred to as “the placement plan”) setting out, in particular—

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Requirement Due date

the facilities and services to be provided during the course of the placement;

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Requirement Due date

the objectives and intended outcome of the placement;

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Requirement Due date

an assessment of the risks, if any, which a resident at the residential family centre may present to their own health, safety and welfare or that of other residents or staff at the centre]. (Regulation 13 (1)(a)(b)(c)) 26 April 2026 Inspection report for residential family centre – monitoring visit: Tyre Hill House Family Assessment Centre 5 The registered person shall use reasonable endeavours to ensure that the residential family centre is conducted so as to—

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Requirement Due date

promote and make proper provision for the health (including physical, mental and emotional health) and welfare of residents;

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Requirement Due date

make such provision for the care, treatment, education and supervision of residents as is appropriate to their age and needs. (Regulation 10 (1)(a)(b)) 26 April 2026

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Requirement Due date

The registered person shall ensure that there is, having regard to—

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Requirement Due date

the statement of purpose of the residential family centre, its size and the numbers and needs of its residents; and

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Requirement Due date

the need to safeguard and promote the health and welfare of residents;

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Requirement Due date

a sufficient number of suitably qualified, competent and experienced persons working for the residential family centre. (Regulation 15 (a)(b))

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Requirement Due date

The requirement was raised at the last inspection and is restated. 10 June 2026

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendations

 The registered person should ensure that there is a system in place to monitor the quality and adequacy of record-keeping and take action when needed. (Residential family centres: NMS 20.2)  The registered person should ensure there is an effective system in place to notify the appropriate authorities within 24 hours of the occurrence of significant events in accordance with Regulation 26. The system should include what to do when a notifiable event arises at weekends. (Residential family centres: NMS 21.1) Inspection report for residential family centre – monitoring visit: Tyre Hill House Family Assessment Centre 6

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the residential family centre since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for residential family centre – monitoring visit: Tyre Hill House Family Assessment Centre 7

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Residential family centre details

Registered provider: Rees Parenting Support and Assessment Services

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Residential family centre details

Registered provider address: Craftsman House, De Salis Drive, Hampton Lovett, Droitwich WR9 0QE

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Inspector

Natasha Skinner, Social Care Inspector Inspection report for residential family centre – monitoring visit: Tyre Hill House Family Assessment Centre 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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