Right Choice Service Ltd

Inspection report for supported accommodation provider: Right Choice Service Ltd 1 Right Choice Service Ltd Registered provider: Right Choice Service Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and operated by a private provider. At the time of registration, the provider had 14 properties offering supported accommodation for up to 71 children. At the time of this inspection, the provider had 15 properties registered, with the capacity to accommodate up to 76 children.

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provider

At the time of the inspection, the service was providing supported accommodation for 34 children.

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provider

The service manager registered with Ofsted when the organisation was registered in August 2024.

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provider

Inspection dates: The inspection was announced on 9 March 2026 and started that day. The inspectors were on site on 11 and 12 March 2026.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately 3 years.

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Summary of findings

Children feel safe and are protected from harm.

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Summary of findings

Staff understand potential risks to children’s safety and welfare and are well trained and supported to manage and reduce these risks.

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Summary of findings

Children speak positively about where they live, the people they live with and the staff who support them. However, the surveillance in their properties intrudes on their privacy.

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Summary of findings

Most children living here are within scope for supported accommodation. However, since registration, leaders and managers have accepted children who are Inspection report for supported accommodation provider: Right Choice Service Ltd 2 not suitable for supported accommodation, such as one child who receives support from 2 members of staff.

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Overall experiences and progress of children

Children enjoy living in their accommodation and feel supported by staff. Staff prioritise building positive relationships with every child. This enables children to feel valued, understood and empowered. One child said, ‘It’s good, it’s just a good place, compared to what I would have expected. Nice staff, they are helping me look at the future.’

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Overall experiences and progress of children

Children make significant progress emotionally, socially and educationally. This enables them to become more confident in communicating, engaging with peers and going to college or taking up apprenticeships. Staff are ambitious for children and support them in progressing in education. Staff have helped some children who have not attended formal education for some time to sign up to vocational college courses, and this helps to prepare them for their future.

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Overall experiences and progress of children

Staff support children to develop and maintain positive relationships with their families and other people who are important to them. There is good communication and frequent contact between the staff and children’s parents and relatives. This ensures that children have a good support system around them.

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Overall experiences and progress of children

Children who are seeking asylum and children who speak English as an additional language receive the right support. Staff use a range of ways to communicate, such as interpreters and translation apps. Staff ensure children are registered with health providers, enrolled in English for Speakers of Other Languages courses and receive help with their asylum applications.

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Overall experiences and progress of children

Staff support children to develop independent living skills. Children progress through a programme of activities such as budgeting, cooking and cleaning, that help them transition towards independence. One child said, ‘I know my support plan will change to a transition plan to support me with practical things like paying bills, applying for benefit, to prepare me for when I move into my own flat.’

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Overall experiences and progress of children

Children live in comfortable and stable environments where they settle well. The staff encourage the children to personalise their rooms. This helps children develop a sense of pride and belonging.

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Overall experiences and progress of children

Staff protect children’s rights and promote their welfare. Children have access to advocacy and to staff who support them to make decisions in their best interests. Staff support children who are new to the country to integrate with the community and learn about British values, laws and customs. They help children to explore and celebrate their identity and follow religious celebrations and practices such as observing Lent or Ramadan. Inspection report for supported accommodation provider: Right Choice Service Ltd 3

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How well children are helped and protected

Children feel safe and protected where they live. Children know who to contact for support and they receive help and guidance from staff when needed. Staff regularly check in with children throughout the day to ensure they are safe. The children have good relationships with the staff and so they feel comfortable to reach out for extra help when they need to.

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How well children are helped and protected

Staff benefit from a wide range of training, including on county lines, child sexual exploitation and criminal exploitation, which helps them to understand the risks to children. They know how to report any safeguarding concerns and are confident to do this. Any concerns about children are monitored closely by the registered service manager, who acts promptly to ensure that children are safe.

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How well children are helped and protected

Allegations or suspicions of harm are shared with the appropriate agencies and are handled fairly, quickly and in accordance with statutory guidance. One local authority designated officer said, ‘They are open and transparent. I have no concerns.’

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How well children are helped and protected

When incidents involving children occur, they receive a coordinated response from staff, which ensures that their wellbeing is the focus. Partner agencies are informed appropriately. Leaders and managers promote multi-agency working to address the concerns identified. Managers consistently review the actions taken to safeguard children and ensure that all staff have responded appropriately. Children’s support plans and risk assessments are updated regularly by the staff, and this helps to ensure a consistent approach to supporting children and keeping them safe.

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How well children are helped and protected

The leaders and managers recruit staff safely. Appropriate monitoring systems implemented by leaders and managers ensure that all necessary information for safer recruitment is obtained and recorded. This ensures that only individuals who are safe to work with children start work with the organisation.

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The effectiveness of leaders and managers

The registered service manager and nominated individual work well together to oversee the service and to ensure that children receive good support. This coordinated approach also means that staff feel fully supported in their work with the children. Feedback from staff about their leaders is overwhelmingly positive. One member of staff commented that they feel supported by managers to build their confidence, resilience and passion in offering effective support to children.

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The effectiveness of leaders and managers

The service has a consistent staff team, meaning children receive support from staff who know them well. The organisation has good staff retention, therefore bank or agency staff are not used. This helps to ensure consistency in building and maintaining relationships for children.

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The effectiveness of leaders and managers

The leaders and managers have embraced regulation and the service’s registered status with Ofsted. They submit safeguarding notifications and the appropriate Inspection report for supported accommodation provider: Right Choice Service Ltd 4 quality of support review reports to Ofsted on time. This enables Ofsted to maintain good oversight of the service and support delivered to children.

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The effectiveness of leaders and managers

Leaders and managers have developed close working relationships with children’s social workers and other professionals. One child’s social worker said, ‘My experience of the placement has been extremely positive. Staff are consistent, professional and genuinely supportive.’

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The effectiveness of leaders and managers

Managers and staff receive regular, effective supervision that focus on children’s experiences, needs, plans, progress and their own professional development. The quality of staff supervision helps to ensure that staff receive the support they need to continue to promote positive outcomes for children. Several support workers have been promoted to team leader roles.

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The effectiveness of leaders and managers

Leaders and managers have accepted some children whose needs are best met in a children’s home. The registered service manager is implementing changes to the referral process to ensure that the support needs of the children who move in can be met in supported accommodation.

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The effectiveness of leaders and managers

The provider has oversight of the service to ensure that continual improvements are made for children. However, the provider has missed an opportunity to review the location risk assessment for one property to ensure that this is up to date and to review the service’s statement of purpose to ensure that it accurately reflects the categories for which it is registered. Inspection report for supported accommodation provider: Right Choice Service Ltd 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to –

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(f))

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Requirement Due date

In particular, the registered person must ensure that all relevant information is obtained at the point of referral in order to determine whether the service can meet the needs of the child. 15 May 2026

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces; 15 May 2026 Inspection report for supported accommodation provider: Right Choice Service Ltd 6 only use devices for monitoring or surveillance in communal areas and then only if—

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Requirement Due date

the monitoring or surveillance is no more intrusive than necessary, having regard to each child’s need for privacy. (Regulation 6 (1) (2)(b)(vii)(viii)(c)(i)(iv))

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Recommendations

 The registered person should ensure that all potential geographical risks to children arising from the premises location are thoroughly considered in location risk assessments, for example, the proximity of fast-flowing rivers. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 27)  The registered person should keep the statement of purpose under regular review to ensure it remains child focused and indicates how the service provides individualised support that meets the quality standards and improves outcomes for the children it accommodates. Providers should not admit children to their settings if their needs are such that they could not be met within the provider’s statement of purpose. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, pages 46-47)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Right Choice Service Ltd 7

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Supported accommodation provider details

Registered provider: Right Choice Service Ltd

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Supported accommodation provider details

Registered provider address: 512a, 5th Floor, The Grange 100 High Street, Southgate, London, N14 6BN

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Supported accommodation provider details

Email address: info@rightchoiceservices.org.uk

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Inspectors

Ann Adesoye, Social Care Inspector Amie Pearson, Social Care Inspector Inspection report for supported accommodation provider: Right Choice Service Ltd 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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