Children's Home run by Reflexion Care Group Limited in Shropshire

Inspection report for children’s home: SC366090 1 SC366090 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned by a private organisation. It provides care for up to 2 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, 2 children were living at the home. The inspector spoke with both children.

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Information about this children’s home

The manager was appointed in February 2026 and has applied to register with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 3 February 2025

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC366090 2

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Inspection date Inspection type Inspection judgement

03/02/2025 Full Good 29/08/2023 Full Good 09/11/2021 Full Outstanding 11/02/2020 Full Outstanding Inspection report for children’s home: SC366090 3

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Overall experiences and progress of children and young people: good

Since the last inspection, one child has moved into the home, and one child has moved out. Staff have remained in contact with the child who left, providing continuity of care and emotional support. The child who moved into the home received good support. They have settled in and have started building positive relationships with staff.

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Overall experiences and progress of children and young people: good

Staff understand the importance of learning. When children find education difficult, staff provide reassurance and encouragement. Managers and staff celebrate achievements and recognise children’s efforts by rewarding them. This approach contributes to children developing self-belief.

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Overall experiences and progress of children and young people: good

Children’s physical health needs are well met. Managers and staff advocate for children to receive the required health assessments and support children to receive specialist intervention. Where appropriate, the organisation’s therapists work directly with children. This practice has a positive effect on children’s emotional and physical wellbeing.

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Overall experiences and progress of children and young people: good

Staff encourage children to participate in various activities. They spend time doing enjoyable activities with children, such as dressing up in costumes, going horse riding and making milkshakes. The staff are passionate about ensuring that children develop their interests, and they capture children’s positive memories in personal picture books. Activities encourage children to have fun and build meaningful relationships.

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Overall experiences and progress of children and young people: good

The home is well decorated and furnished, offering a relaxed and homely environment. Fresh flowers and children’s photos are displayed in communal rooms and the games room, where children enjoy spending time.

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How well children and young people are helped and protected: good

Children say they like living at the home. Their voices remain a priority in the daily care they receive, and staff recognise and respect children’s unique needs. When children find it difficult to manage their emotions, staff reflect on children’s feelings, and they use language that shows care and support. This means that children receive meaningful care.

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How well children and young people are helped and protected: good

Physical intervention is used as a last resort. Staff demonstrate what steps they have taken to support the children. The manager reviews each record and provides support to the child and staff member. However, staff do not always record all the relevant information. This has not affected the care children receive. The managers have arranged additional training to improve staff practice.

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How well children and young people are helped and protected: good

When children raise concerns, managers take action to ensure that the child is spoken to about their experience and seek feedback from professionals involved with them. However, managers have not always considered the views of all children living at the Inspection report for children’s home: SC366090 4 home. This is a missed opportunity to identify learning opportunities and to fully review children’s experiences.

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How well children and young people are helped and protected: good

Consequences are rare. When used, they are fair and proportionate. The manager ensures that any measures taken are proportionate and appropriate. She provides feedback to children and staff about the effectiveness of consequences. This provides children with improved opportunities to reflect and learn from their choices.

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The effectiveness of leaders and managers: good

Since the last inspection, there has been a change in the leadership team. The registered manager left the service, and a new manager has been appointed. The leadership team is dedicated to ensuring an effective change where children’s experiences remain positive and the staff team remains stable.

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The effectiveness of leaders and managers: good

Team morale is high, and staff say they feel well supported and enjoy their roles. Staff receive regular supervision, and team meetings take place consistently and include clinical consultation. The team is encouraged to reflect on children’s needs, and advice is sought regarding emerging risks. This practice ensures that staff remain child focused.

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The effectiveness of leaders and managers: good

Managers and staff work effectively with external professionals and children’s families. Parents and loved one’s comment on the managers’ and staff’s commitment to keeping them informed through regular and informative updates.

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The effectiveness of leaders and managers: good

The managers have good oversight of the home. Monitoring systems are effective. As a result, the home’s strengths and areas for development are understood. This means that managers have a thorough understanding of children’s experiences and progress. Inspection report for children’s home: SC366090 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; and

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(iii)(v)(b))

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Requirement Due date

The provider must ensure that any concerns children raise are responded to in line with safeguarding procedures. 13 April 2026

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Recommendation

 The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective and clear recording. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC366090 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Sophie Hills, Social Care Inspector Inspection report for children’s home: SC366090 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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