OneOneCoCo

Inspection report for residential family centre - monitoring visit: Oneonecoco 1 Oasis Places Limited

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Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre is owned and managed by a private provider and offers care for up to 6 families. The centre offers residential parenting assessments exclusively for women and girls and their children.

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Information about this residential family centre

The manager is in the process of being registered with Ofsted. The centre consists of 2 houses located across the road from one another. At the time of the inspection, 5 families were undergoing parenting assessments.

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This monitoring visit

This monitoring visit was undertaken to address specific concerns received by Ofsted.

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This monitoring visit

There have been 2 separate occasions of a child and parent slipping and falling on the stairs in one centre. Leaders and managers have taken immediate action to secure the carpet. The area was observed during this monitoring visit, and the carpeting is securely attached to the stairs; the provider has a plan to replace all carpeting on the stairs.

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This monitoring visit

The record of both these incidents is detailed, identifying the events leading up to them, the action taken by staff and management oversight. Managers have taken appropriate action to help prevent any similar incidents from reoccurring. However, managers failed to seek professional medical advice following the child receiving a small bump to their head. Furthermore, managers failed to report to Ofsted the parent’s fall, which resulted in them presenting themselves at hospital. This is not in line with the child and adult protection procedures. Inspection report for residential family centre - monitoring visit: Oneonecoco 2 A parent said that she felt that staffing levels were good at the centre and that there was sufficient staff to escort the family whenever they needed to leave the centre. Staffing rotas confirm that staffing levels are appropriate to meet the needs of families.

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This monitoring visit

Staff regularly address in-house meetings and with individual parents how to maintain a good living environment. To promote an acceptable standard of cleanliness, managers employ a cleaner who cleans communal areas on a fortnightly basis. All areas in both centres are clean and well decorated. Leaders and managers have not identified that there is insufficient rubbish disposal. This means that bins are overflowing with discarded material.

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This monitoring visit

The kitchen in one of the buildings has recently been refitted and modernised. However, the other kitchen appears worn and in need of repair. Managers say that this kitchen is also scheduled to be modernised in the forthcoming months. Leaders and managers ensure that there are sufficient cleaning materials for parents to use and there is appropriate secure storage in place.

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This monitoring visit

Medication records identify a recent incident where staff mistakenly denied a parent their medication due to misinformation shared during the handover process. Managers were consulted at the time and the mistake was rectified. However, this does not demonstrate staff’s safe and robust management of families’ medication.

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This monitoring visit

Parents say that managers and staff are largely supportive and empathetic towards them, but that this was not the case for some other staff. The complaints log identified that parents have made recent complaints about some staff’s conduct, which managers seek to resolve. However, records of this process are not sufficiently detailed. In some cases, precise details of parents’ unhappiness with staff or the managers response are not recorded.

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This monitoring visit

Families say that their assessments are progressing well and that they and their children enjoy living at the centre and are having positive experiences.

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This monitoring visit

Not all the requirements and recommendation raised at the last inspection have been considered in the scope of this monitoring visit. Inspection report for residential family centre - monitoring visit: Oneonecoco 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply with the given timescales.

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Requirement Due date

The registered person shall ensure that—

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Requirement Due date

the physical design and layout of the premises to be used as the residential family centre meet the needs of families;

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Requirement Due date

the premises to be used as the residential family centre are of sound construction and kept in a good state of repair externally and internally;

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Requirement Due date

all parts of the residential family centre are kept clean and reasonably decorated;

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Requirement Due date

adequate private and communal accommodation is provided for families. (Regulation 21 (2)(a)(b)(c)(d))

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Requirement Due date

In particular, the registered person must ensure that key communal areas of the centre are redecorated, that there is appropriate covering for all bedroom windows, that the broken dryer is repaired or replaced, that the lock to the broken buggy shed is repaired, that worn kitchen units are replaced, and that bedroom floors are not hazardous.

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Requirement Due date

This requirement was made at the last inspection and is restated. 15 April 2026

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Requirement Due date

The registered person shall ensure that all persons employed by him—

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Requirement Due date

receive appropriate training. (Regulation 17 (5)(a))

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Requirement Due date

This requirement was made at the last inspection and is restated. 15 April 2026 Inspection report for residential family centre - monitoring visit: Oneonecoco 4 The registered person shall ensure that there is, having regard to—

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Requirement Due date

the statement of purpose of the residential family centre, its size and the numbers and needs of its residents; and

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Requirement Due date

the need to safeguard and promote the health and welfare of residents,

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Requirement Due date

a sufficient number of suitably qualified, competent and experienced persons working for the residential family centre. (Regulation 15 (a)(b))

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Requirement Due date

This requirement was made at the last inspection and is restated. 15 April 2026

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Requirement Due date

The registered person shall make arrangements for residents to have access to such medical advice or treatment as may be necessary. (Regulation 11 (2))

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Requirement Due date

This requirement was made at the last inspection and is restated. 15 April 2026

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Requirement Due date

If, in relation to a residential family centre, any of the events listed in column 1 of the table in Schedule 5 takes place, the registered person shall without delay notify the persons indicated in respect of the event in column 2 of the table. (Regulation 26 (1)) 15 April 2026

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Requirement Due date

The registered person shall having regard to the size of the residential family centre and the number and needs of residents—

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Requirement Due date

The registered person shall provide suitable washing, cleaning, kitchen and laundry facilities for use by residents accommodated in the home. (Regulation 14 (2)(j))

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Requirement Due date

In particular, the registered person must ensure that additional dustbins are purchased. 15 April 2026

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Requirement Due date

The registered person must ensure that a written record is made of any complaint or representation, the action taken in response, and the outcome of the investigation. (Regulation 20 (6)) 15 April 2026 Inspection report for residential family centre - monitoring visit: Oneonecoco 5

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Recommendation

 The registered person should ensure that there is a clear and effective policy on the use of surveillance in parenting assessments. The policy should set out how legitimate privacy will be protected and how residents will be protected from potential abuse of such measures. This relates to managers reviewing the use of remote CCTV surveillance systems. (Residential family centres, NMS 10.1)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the residential family centre since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for residential family centre - monitoring visit: Oneonecoco 6

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Residential family centre details

Registered provider: Oasis Places Limited

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Inspector

Sandra Jacobs-Walls, Social Care Inspector Inspection report for residential family centre - monitoring visit: Oneonecoco 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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