Children's Home run by Serenity Welfare in Enfield

Assurance inspection report for children’s home: 2724602 1 Registered provider: Serenity Welfare Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned home provides care for one child who experiences social and emotional difficulties.

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Information about this children’s home

There was one child living at the home at the time of this inspection.

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Information about this children’s home

The home was registered with Ofsted on 1 August 2023. There has been no registered manager in post since August 2024. There is currently no responsible individual.

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Inspection date: 10 March 2026

Judgement at last inspection: requires improvement to be good

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Inspection date: 10 March 2026

Enforcement action since last inspection: none

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Information about this inspection

At this inspection, the inspector evaluated:

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Information about this inspection

 the care of children  the safety of children  the effectiveness of leaders and managers. The inspector has looked closely at the experiences and progress of children, using the social care common inspection framework. This assurance inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Assurance inspection report for children’s home: 2724602 2

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Findings from the inspection

We did not identify any serious or widespread concerns in relation to the care or protection of children at this assurance inspection.

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Findings from the inspection

Since the last inspection, one child has remained living at the home.

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Findings from the inspection

The home is clean, tidy and welcoming. There are plans for the home to be refurbished. The child living at the home has been involved in these plans and is pleased with the digital images they have created. This helps them to feel involved in decisions made in the home, creating a sense of belonging.

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Findings from the inspection

The child living at the home has formed good relationships with staff. They enjoy spending time with staff, engaging in a range of activities, including a trip to London, cooking, playing football in the community and taking part in gaming in the home.

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Findings from the inspection

The child’s emotional health needs are being supported, and specialist services are helping the child to better understand and manage their behaviour.

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Findings from the inspection

Care plans are comprehensive and identify how the child will be supported in alignment with the local authority’s plans. Staff complete weekly summaries, shared with the child’s social worker, which help them to understand how the child is making progress.

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Findings from the inspection

The child living at the home is subject to a deprivation of liberty order. In line with this order, staff support the child to participate in a wide range of activities in the community. This enables the child to spend time away from the home safely.

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Findings from the inspection

When the child goes missing from the home, staff follow the relevant protocol. On the child’s return, staff spend time talking and listening to the child to help the child to understand their concerns and to reduce the risk of harm.

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Findings from the inspection

The child has a detailed risk assessment and behaviour support plan. The plan identifies ways of supporting the child to ensure a constructive approach to managing behaviour.

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Findings from the inspection

No registered manager has been appointed since the last inspection. This has created instability in the team and has impacted on the management oversight of the home. There has been some progress in relation to the previous requirements, although 5 requirements have been restated. This is a direct result of not having a registered manager in post.

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Findings from the inspection

The senior leadership team has oversight of staff training. Staff do attend training and have all completed safeguarding training and physical intervention training. There are some gaps in specialist training; this training is required to enable staff to Assurance inspection report for children’s home: 2724602 3 have the professional knowledge that will support them to meet the needs of the child living at the home. This includes training regarding caring for children who are subject to deprivation of liberty orders. The training that staff have received has not been sufficient to provide them with a full understanding of the relevant issues.

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Findings from the inspection

There is a newly-appointed responsible individual, and a new manager has been recruited. The responsible individual has created a development plan, which includes prioritised actions to address the restated requirements. The appointment of a new manager is intended to bring stability to the team and ensure that staff receive the required support . Assurance inspection report for children’s home: 2724602 4

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Inspection date Inspection type Inspection judgement

19/08/2025 Full Requires improvement to be good 22/01/2025 Full Good Assurance inspection report for children’s home: 2724602 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(b)(e)(f)(g)(ii)(h))

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Requirement Due date

In particular, the leadership and management team should ensure that they monitor and evaluate the care provided in the home so they have good understanding and oversight 28 April 2026 Assurance inspection report for children’s home: 2724602 6 when concerns arise and are able to understand the impact the care children receive has on their progress.

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Requirement Due date

In addition, leaders and managers should ensure that there is consistent staffing so that children are able to build consistent positive relationships and have clear boundaries.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review ("the quality of care review report").

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Requirement Due date

supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed; and

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Requirement Due date

make a copy of the quality of care review report available on request to a placing authority, if the placing authority is not the parent of a child accommodated in the home.

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1) (2)(a)(b)(c) (3) (4)(a)(b) (5)) 28 April 2026 Assurance inspection report for children’s home: 2724602 7 In particular, the registered manager must ensure that they complete the regulation 45 review of the home and submit this to Ofsted.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(a)(b)(c))

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Requirement Due date

In particular, leaders and managers must ensure that staff complete training as needed to support children’s needs, have regular supervision and annual appraisals that support their professional development.

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Requirement Due date

This requirement was made at the last inspection and is restated. 28 April 2026

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person. (Regulation 12 (1) (2)(a)(i)(iii)(v)) 28 April 2026 Assurance inspection report for children’s home: 2724602 8 In particular, leaders and managers must ensure that staff complete safeguarding and other related training so that they have the skills to support the children who live in the home. Leaders and managers must ensure that an accurate record of staff training is kept.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The registered provider must appoint a person to manage the children’s home if—

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Requirement Due date

there is no registered manager in respect of the home. (Regulation 27 (1)(a))

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Requirement Due date

This requirement was made at the last inspection and is restated. 28 April 2026

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Recommendation

 The registered person should have a workforce plan which can fulfil the workforce-related requirements of regulation 16, schedule 1 (paragraphs 19 and 20). The plan should detail the necessary management and staffing structure and the experience and qualifications of staff, in line with the home’s statement of purpose. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 53, paragraph 10.8) Assurance inspection report for children’s home: 2724602 9

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Children’s home details

Registered provider: Serenity Welfare Ltd

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Children’s home details

Registered provider address: Wormley Hill House, Church Lane, Broxbourne EN10 7QQ

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Inspector

Helen Daniel, Social Care Inspector Assurance inspection report for children’s home: 2724602 10 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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