Victorious Living Health Care Limited

Inspection report for supported accommodation provider: Victorious Living Health Care Limited 1 Victorious Living Health Care Limited Registered provider: Victorious Living Health Care Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service was registered on 2 December 2024 and is operated by a private provider in the East of England region. It can accommodate up to 14 individuals in 5 shared or group-living premises that are limited to accommodating looked-after children or care leavers.

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provider

At the time of the inspection, 2 looked-after children aged 16 or 17 were being accommodated.

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provider

The service manager has been registered with Ofsted since the provider was registered on 2 December 2024.

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provider

We last visited this setting on 6 January 2006 to carry out a monitoring visit. The report is published on the Ofsted website.

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provider

Inspection dates: The inspection was announced on 2 March 2026. The inspector was on site from 4 to 5 February 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Since registration, leaders and managers have made decisions to admit children outside of the registration conditions of supported accommodation. Some children are admitted with complex needs that the service cannot meet. Inspection report for supported accommodation provider: Victorious Living Health Care Limited 2 Management oversight has been lacking at times and requires improvement. It is noted that since the monitoring visit, leaders and managers have started to introduce a range of improve quality assurance processes. This is work in progress.

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Summary of findings

The quality of accommodation is good. Children say that they feel safe, secure and well cared for by staff. Inspection report for supported accommodation provider: Victorious Living Health Care Limited 3

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Overall experiences and progress of children

Children live in safe, secure and comfortable accommodation. Children’s bedrooms are individualised to their taste. The provider has recently improved the quality of the children’s accommodation. Children now have access to Wi-Fi throughout their homes, which helps them feel connected to others.

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Overall experiences and progress of children

Not all children make progress and have a range of positive experiences. Leaders and managers have previously admitted children with complex support needs, who are not ready for supported accommodation. Some placements have ended prematurely because staff were unable to manage children’s needs.

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Overall experiences and progress of children

Some children make good progress in preparation for adulthood. Staff teach children practical skills in planned support sessions and through ongoing discussions. This means that they develop life skills and increase their confidence in being able to live independently. However, do not always provide children with the support that they need. For instance, staff encourage children to engage with education and training opportunities. However, they do not always provide them with the practical support that they need to help them to make progress.

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Overall experiences and progress of children

Children have a trusted adult they can speak to when they have worries or concerns. Children say that they know how to complain if they have any problems with their support or the accommodation. One child said he was ‘very happy’ in the home.

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Overall experiences and progress of children

Children’s individual plans do not always reflect their known needs. For example, some documents lack information about children’s experiences before they moved into their accommodation. This means that children’s plans do not always provide staff with the information they need to provide effective support.

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Overall experiences and progress of children

Leaders and managers identify the risks that children may pose to each other when they move children into shared homes. However, they do not ensure that children’s plans set out how these risks should be managed.

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Overall experiences and progress of children

Staff support children to register with dentists, doctors and other primary healthcare services. Staff collaborate with specialist services when children need additional help, for example with their mental health. Children access help quickly when they need it most.

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Overall experiences and progress of children

Children’s social workers and other agencies are positive about the quality of the support provided to children. One worker said, ‘They build good relationships with the young person.’ Another said, ‘The provider has offered [child’s name] a stable and supportive environment.’ Inspection report for supported accommodation provider: Victorious Living Health Care Limited 4

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How well children are helped and protected

Children feel protected and settled where they live. They can access support outside usual office hours, including in an emergency. Children understand their rights and know how to make a complaint.

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How well children are helped and protected

Staff undertake support work with children to help them to develop the skills that they need to stay safe in the community. However, this support work lacks structure. The recording of the support work undertaken with children is not always well recorded. However, this has improved recently after leaders and managers provided training for all staff.

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How well children are helped and protected

Plans for children do not always contain all the children’s known vulnerabilities. They do not always contain clear strategies to manage and reduce these risks. Children’s plans do not fully set out the support work that will be undertaken with children to help them stay safe and make progress. This shortfall in recording increases the likelihood of an inconsistent response to risk management.

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How well children are helped and protected

Leaders and managers sometimes remove risks rather than support children to learn how to manage them. For example, not all children in shared accommodation have front-door keys. Staff contact children at least once every hour when they are in the community. These practices do not help children to gain the independent living skills that they need.

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How well children are helped and protected

When children are missing from home, there is a well-coordinated response to reduce the risk of harm. This includes notifying the police and the child’s placing authority. When children are found, staff check on their well-being and discuss why they were missing from home. However, not all children are offered return interviews by an independent service. Staff also complete a missing-from-home form for each child. It contains important information for staff to refer to when children are missing from home. However, leaders and managers fail to ensure that this form is well completed. Therefore, children who are missing from home may not receive the right support.

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How well children are helped and protected

Staff receive a wide range of training that enables them to support children effectively and keep them safe. This includes how to support children in crisis, manage challenging behaviours and de-escalate potentially volatile situations. One member of staff said that the training had helped them to understand the importance of working closely with other agencies.

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How well children are helped and protected

Leaders and managers have not recruited any staff since the service became registered. However, they demonstrated a good understanding of safer recruitment practices.

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The effectiveness of leaders and managers

Since registration, leaders and managers have not always ensured that children placed in supported accommodation are suitable for the category of supported Inspection report for supported accommodation provider: Victorious Living Health Care Limited 5 accommodation that they are registered to provide. Leaders and managers have taken steps to change their categories of registration to be compliant.

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The effectiveness of leaders and managers

There is uncertainty and concern regarding the leadership and management of the service, with proposed changes being made to the roles of both nominated individual and registered service manager.

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The effectiveness of leaders and managers

Leaders and managers have failed to keep the statement of purpose under review and update it as required. They have failed to ensure that the children’s guide accurately sets out the support that the children will receive.

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The effectiveness of leaders and managers

Leaders and managers implement a range of measures to monitor the quality of the service and the progress of children. They visit homes regularly and speak to staff and children. They hold regular house meetings with children and receive information through children’s questionnaires. They respond promptly to complaints and act on these. However, quality assurance arrangements are not fully effective. For example, leaders and managers do not always identify weaknesses in children’s plans. Furthermore, they do not complete a quality of support review at least once every six months. This is a missed opportunity to reflect on areas of identified strengths and weaknesses and the experiences of children.

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The effectiveness of leaders and managers

Leaders and managers have strengthened their quality assurance processes. They have introduced new processes to help them monitor the quality of the accommodation. Staff say that this has helped improve the quality of children’s accommodation. Work is ongoing in developing and embedding management systems to monitor, review and evaluate children’s experiences and progress.

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The effectiveness of leaders and managers

Prior to the monitoring visit in January, leaders and managers did not always ensure that Ofsted were made aware of serious events that occurred in the service. This limited the regulator’s ability to maintain oversight. However, leaders and managers now report all serious events, without delay, as required. They have provided additional training for all staff to increase awareness of how to record and respond to serious events.

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The effectiveness of leaders and managers

Staff receive supervision once every three months. Staff say that supervision is beneficial and they find their supervisors supportive. They say that children’s needs and progress are discussed in supervision. However, supervision records do not fully record the detail of these discussions.

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The effectiveness of leaders and managers

Leaders and manager hold annual appraisals. Staff complete a pre-appraisal form which helps them to prepare well for this meeting.

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The effectiveness of leaders and managers

Two compliance notices were issued at the last visit. Leaders and managers have taken sufficient action to meet these notices, which were issued under regulations 4 and 27. Inspection report for supported accommodation provider: Victorious Living Health Care Limited 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose.

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff.

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Requirement Due date

(Regulation 4 (1) (2)(a)(c)(f)(g)) 19 April 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates; 19 April 2026 Inspection report for supported accommodation provider: Victorious Living Health Care Limited 7 ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

before a child arrives or upon a child’s arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

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Requirement Due date

the support and accommodation provided by the supported accommodation undertaking;

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Requirement Due date

what advocacy support or services are available, how the child may access that support or those services, and any entitlement the child may have to independent advocacy;

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Requirement Due date

how to make a complaint or representation in relation to the support and accommodation provided and how any such complaint or representation will be dealt with;

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Requirement Due date

what services and facilities are available that take account of children’s needs arising as a result of cultural differences or disability;

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Requirement Due date

and which the registered person must keep under review, seeking children’s comments before revising the written guide;

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently;

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Requirement Due date

ensure that children are supported to access education, training or employment.

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Requirement Due date

(Regulation 7 (1) (2)(a)(b)(c)(j)(k)(m)) The registered person must notify the CIECSS and any relevant person without delay if— 19 April 2026 Inspection report for supported accommodation provider: Victorious Living Health Care Limited 8 a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

is instigated, or concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

(Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f)) The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

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Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met.

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Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions 19 April 2026 Inspection report for supported accommodation provider: Victorious Living Health Care Limited 9 the registered person intends to take as a result of that quality of support review.

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Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child’s accommodating authority.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Victorious Living Health Care Limited 10

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Supported accommodation provider details

Registered provider: Victorious Living Health Care Limited

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Supported accommodation provider details

Registered provider address: Office 2, Eismann Way, Corby, Northamptonshire NN17 5ZB

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Supported accommodation provider details

Registered service manager: John Dzekedzeke

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Supported accommodation provider details

Email address: victoriouslivinghc@gmail.com

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Inspector

Steve James, Social Care Inspector Inspection report for supported accommodation provider: Victorious Living Health Care Limited 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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