Hayshousing

Inspection report for supported accommodation provider - monitoring visit: Hayshousing 1 Hayshousing

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Registered provider: Hayshousing Limited

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Inspected under the social care common inspection framework

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provider

The service is owned and managed by a private provider. It offers accommodation for up to 16 looked-after children and care leavers over 3 shared group living homes.

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provider

At the time of this visit, this service was providing supported accommodation for 9 children aged 16 and 17 years.

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provider

The service manager registered with Ofsted when the service registered in July 2025.

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This monitoring visit

On 6 January 2026, Ofsted carried out a monitoring visit in response to concerns that the service was not operating in accordance with its statement of purpose, that referrals and admissions to the service were not being managed effectively, potentially placing children at risk of harm, and that children were not being provided with suitable accommodation. Following the visit, Ofsted issued compliance notices under regulations 4, 7 and 27.

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This monitoring visit

The purpose of this visit was to monitor the provider’s progress in meeting the steps outlined in the compliance notices. The inspector held discussions with children, the nominated individual, the registered service manager and staff. They also visited 3 premises.

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This monitoring visit

Leaders and managers now promptly notify Ofsted of all serious incidents. As a result, the regulator now has oversight of the actions staff take to safeguard children and support their welfare. Inspection report for supported accommodation provider - monitoring visit: Hayshousing 2 Leaders and managers are taking the lead role in updating children’s support plans and risk assessments. Limited information has been reviewed and updated on children’s support plans and risk assessments. It is essential for staff who are working with children to have the necessary information to keep children safe. Key information, such as pertinent health details relating to children, is missing from their plans. Children’s views on their support plans are now included. These are not included in their risk assessments.

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This monitoring visit

The registered person has oversight of new referrals. Since the last monitoring visit, one child was admitted into the home, although their placement has now ended. The registered person carries out a referral suitability assessment before admitting a child. This is a positive development in the referral process. A placing local authority moved one child into the home during this visit. This demonstrates poor planning from the registered person. The registered person misinformed the inspector of the arrangements and what paperwork they had completed.

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This monitoring visit

The premises seen during the visit were in poor condition. Children’s bedrooms were observed to be in disrepair and dirty. Some children’s personal items were stored in bags on their bedroom floor, creating health and safety concerns. Furthermore, some children did not have appropriate bedding, with one child preferring to sleep in the lounge area. The provider did not have spare keys for children’s bedrooms in one of the properties. This raises safeguarding concerns if staff need to access children’s bedrooms in an emergency.

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This monitoring visit

All the premises visited were inadequately maintained, with carpets in a poor condition and damaged and broken furniture and other household items. This does not provide children with a welcoming or homely environment. Leaders and managers took some immediate action to address these issues during the visit.

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This monitoring visit

Monitoring and audit systems are ineffective. They do not support leaders and managers in identifying poor practice or areas for development. Consequently, additional shortfalls were identified during this visit. Inspection report for supported accommodation provider - monitoring visit: Hayshousing 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(f)) 5 April 2026

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Requirement Due date

*The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child; 5 April 2026 Inspection report for supported accommodation provider - monitoring visit: Hayshousing 4 keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(a)(b)(c)(n))

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Requirement Due date

*The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are designed and furnished so as to meet the needs of each child individually and all children collectively;

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces;

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Requirement Due date

are designed, furnished and maintained to remove avoidable hazards which could pose a health and safety risk to children;

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Requirement Due date

comply with all relevant statutory provisions dealing with health and safety or fire safety matters;

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Requirement Due date

ensure that each child is provided with basic items such as bedding, towels, personal hygiene products and kitchen equipment, where the child does not have access to such items. (Regulation 6 (1) (2)(b)(v)(vi)(vii)(viii)(ix)(x)(e)) 5 April 2026

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Requirement Due date

*These requirements are subject to a compliance notice. Inspection report for supported accommodation provider - monitoring visit: Hayshousing 5

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Recommendation

 The registered person should ensure that the service has policies and appropriate arrangements in place for managing, administering and disposing of medication, including processes for record-keeping. Should the registered person or staff have questions or concerns about a child’s medication or their ability to administer it themselves, they should discuss these with the child and take necessary safeguarding actions. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 39)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Hayshousing 6

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Supported accommodation provider details

Registered provider: Hayshousing Limited

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Supported accommodation provider details

Registered service manager: Chisa Wobodo

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Inspector

Helen Fee, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Hayshousing 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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