Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report for children’s home: SC366093 1 SC366093 Registered provider: Reflexion Care Group Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

A private company owns and manages this home. It is registered to provide care for up to 3 children who have had adverse childhood experiences that have led to associated trauma and presenting complex behaviours.

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Information about this children’s home

An experienced and qualified registered manager is in post.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC366093 2

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Inspection date Inspection type Inspection judgement

09/07/2024 Full Good 30/01/2024 Full Good 18/01/2023 Full Good 09/06/2021 Full Good Inspection report for children’s home: SC366093 3

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Overall experiences and progress of children and young people: good

Since the last inspection, 2 children have moved out of the home. Managers and staff ensured a positive ending for these children, as the moves were successful in that children experienced positive outcomes.

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Overall experiences and progress of children and young people: good

Two children have moved into the home since the last inspection; both children are making good progress. Children have been supported to build positive relationships with staff and develop a sense of belonging. One child was spoken to during the inspection, and told the inspector that she loves living in the home.

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Overall experiences and progress of children and young people: good

The registered manager and staff understand the importance of education and support children’s attendance. When challenges arise for children with barriers to their learning, staff work collaboratively with professionals to ensure that each provision meets children’s academic and social needs. This means that children’s needs are addressed and support is aligned with children’s abilities and interests.

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Overall experiences and progress of children and young people: good

Children’s health and wellbeing are carefully supported. Staff understand each child’s physical and emotional needs and make sure that the right professionals are involved when needed. The clinical team supports children in understanding their past experiences. This helps them to understand their experiences more clearly and supports their emotional development and wellbeing.

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Overall experiences and progress of children and young people: good

Children are supported to engage in meaningful activities at the home and in the wider community. They regularly participate in different leisure activities, such as visiting the local spa and enjoying bike rides. This helps them develop social relationships and confidence in the community.

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Overall experiences and progress of children and young people: good

Staff support children with good-quality, individualised care. Staff have created children’s individual care plans which provide detailed information about their targets and physical and emotional health needs. However, these plans do not always capture all the good practice and guidance completed by staff. For example, one child’s plan failed to tell staff how the child was being supported with her nighttime routine. This has not impacted the quality of care, and the manager recognised this is an area for improvement.

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Overall experiences and progress of children and young people: good

Staff support children to see family members. They facilitate family time arrangements flexibly and provide transport and activities. Also, they enable and empower children to make decisions regarding these arrangements. This ensures that children feel fully involved in their care planning.

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How well children and young people are helped and protected: good

The registered manager and staff have excellent knowledge and understanding of the children’s vulnerabilities, risks and needs. Highly detailed risk management Inspection report for children’s home: SC366093 4 plans, combined with staff vigilance, ensure that children are kept safe. Carefully assessed staffing levels and the effective use of risk management strategies ensure that children receive the appropriate support.

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How well children and young people are helped and protected: good

Physical restraint is used as a last resort to keep both children and staff safe. When used, physical intervention is proportionate and necessary, and all circumstances are well documented. The registered manager monitors all incidents and ensures that staff hold discussions with children about the interventions and that staff are spoken to about their practice and learning. However, not all staff involved in the incident are spoken to by the registered manager. This is an area of improvement to strengthen managerial oversight.

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How well children and young people are helped and protected: good

When children experience difficult emotions, staff encourage them to express their feelings. They support children with restorative conversations and educational sessions, which promotes their safety and wellbeing. As a result, children develop an understanding of how to keep themselves safe and feel comfortable to share their worries.

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How well children and young people are helped and protected: good

The children’s positive behaviours are recognised by staff. Children receive verbal praise and personalised reward charts that help them earn extra pocket money or new costume outfits. This demonstrates that children’s achievements and progress are consistently recognised, celebrated and rewarded.

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How well children and young people are helped and protected: good

Staff support children to stay safe online. Staff use safety plans effectively and complete regular checks on children’s devices to ensure that children are kept safe online. Furthermore, the registered manager has implemented a digital monitoring system to alert staff to any inappropriate material children might receive, as well as staff completing safety work with children to help them to understand the risks. This ensures that children can access the internet safely.

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The effectiveness of leaders and managers: good

The registered manager is highly committed and driven to provide a high standard of care. She knows all the children well and ensures that the home is a place where children feel safe, happy and supported.

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The effectiveness of leaders and managers: good

Staff enjoy working at the home and feel part of a team. They say that communication is good and that the manager is supportive. They see that children are making good progress and all staff spoke about the children with pride.

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The effectiveness of leaders and managers: good

Staff receive regular supervision and attend monthly team meetings. The registered manager supports the team to reflect on children’s achievements and areas of development. Team meetings are complemented by input from the children’s clinical lead, who encourages discussions about support strategies. As a result, children are cared for by staff who are reflective and motivated to improve their skills. Inspection report for children’s home: SC366093 5 There are effective monitoring and review systems in place. Leaders and managers uses a range of systems to ensure effective oversight, resulting in a detailed understanding of what is working well and the areas for improvement. This oversight is used to drive improvements for children and develop a learning culture within the home.

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The effectiveness of leaders and managers: good

Professionals said that communication with the manager and staff is proactive and positive. This has led to effective working partnerships, meaning that children benefit from a well-coordinated multi-agency approach. Inspection report for children’s home: SC366093 6

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Recommendations

 The registered person should ensure that all relevant plans contain information about children’s specific care needs. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 14, paragraph 3.2)  The registered person should ensure that all incidents of control, discipline and restraint are subject to systems of regular scrutiny to ensure that their use is fair. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 46, paragraph 9.36)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC366093 7

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Sophie Hills, Social Care Inspector Inspection report for children’s home: SC366093 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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