Children's home run by Yellow Door Services Ltd

Inspection report for children's home: 2832648 1 Registered provider: Yellow Door Services Ltd

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Inspected under the social care common inspection framework

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Information about this children's home

This home was registered in August 2025 to provide care for 1 child who has experienced childhood adversity. The home was previously registered until January 2024 when it closed voluntarily after serious and widespread concerns were identified during an inspection. This is the home’s first inspection since registration. The home is managed by an experienced and qualified manager who has been in post since the previous registration.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children's home: 2832648 2

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Overall experiences and progress of children and young people: good

Children make good progress because of the nurturing, supportive care their receive. Staff demonstrate therapeutic care and are supported by a clinical service who guide their practice. One child has moved into the home since it opened, and as a result of the staff’s caring approach, they have started to build positive relationships with staff, which is significant progress from their starting point. The child was seen during the inspection but chose not to give their views.

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Overall experiences and progress of children and young people: good

Staff understand the child’s needs and are sensitive to their anxieties. Staff have adapted their communication to make it easier for the child to engage with them. For example, written records of discussions are given to the child so that they can reflect on them when they feel able to. This demonstrates to the child that staff care about them, and this is also supporting some verbal communication.

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Overall experiences and progress of children and young people: good

Staff have encouraged the child to participate in online learning. When they arrived at the home they had not been in any form of education for a long time, but they are now engaging well in regular tutoring sessions. They have made significant progress with their education in the short space of time they have lived in the home.

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Overall experiences and progress of children and young people: good

Staff have been effective in helping the child to understand the importance of personal health and hygiene. On arrival to the home, the child had several health appointments outstanding and previous carers had not supported the child with their personal hygiene. After only 3 months in the home, they have now attended their routine appointments and are taking responsibility for their own personal care. The manager has been proactive in seeking medication reviews and specialist assessments, which are needed to ensure that the child’s needs are fully understood.

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Overall experiences and progress of children and young people: good

Staff have supported the child to maintain relationships with people who are important to them. There is good communication with their parent, and they are made to feel welcome when visiting the home. Feedback from the parent was very positive, and they are pleased with the care their child is receiving and the progress they are making.

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How well children and young people are helped and protected: good

Staff understand how to manage risk to keep children safe. Risk management plans provide clear guidance and strategies for staff to follow. Managers are keen to ensure that staff are prepared if unexpected events happen. For example, they have planned targeted training and activities about specific risks such as children who go missing from the home.

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How well children and young people are helped and protected: good

Staff have implemented boundaries about the use of electronic devices effectively. There are appropriate rules in place about how long the child can be online and what they can access, and regular checks are completed to keep the child safe. Discussions have taken Inspection report for children's home: 2832648 3 place about the dangers of the online world, and the child is now adapting well to the age-appropriate restrictions that are in place.

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How well children and young people are helped and protected: good

Staff recognise the importance of the child having a trusted person to confide in. The child is developing a positive relationship with the manager, and staff have also supported an ongoing relationship with a social work assistant who has known the child for a long time. The support from them has helped the child to discuss some worries and has also assisted them in feeling confident to attend important appointments. The manager has been proactive in requesting an advocate and independent visitor to ensure that the child is able to speak with people outside of the home.

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How well children and young people are helped and protected: good

Behaviour is well managed. There have only been 2 incidents since the child arrived and staff have used restraint only as a last resort. The incidents have been well managed and management oversight is strong, ensuring that there is good reflection and learning from incidents.

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How well children and young people are helped and protected: good

Staff understand their safeguarding responsibilities and the correct processes to follow if they have any concerns. They have a good knowledge of the roles of other professionals involved in safeguarding children.

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The effectiveness of leaders and managers: good

The manager demonstrates very good reflection and learning from the shortfalls identified when the home was previously registered. They have taken robust action to ensure that there is a high standard of care provided in the home. The manager is supported by a new responsible individual who has provided effective oversight, support and guidance to the manager and staff team.

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The effectiveness of leaders and managers: good

Monitoring is effective. A wide range of tools are used to assist managers to maintain a good oversight of the home. Managers’ comments are detailed and reflective and there is a clear focus on learning from practice. This has helped staff to consider the best way to meet the child’s needs.

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The effectiveness of leaders and managers: good

The home has sufficient staff who are experienced and qualified. Staff are keen to develop, and they work well as a team to support each other. Staff are happy in their roles and feel supported by leaders and managers. There has been no use of agency staff, and this helps to ensure that the child is receiving care from consistent adults who are invested in them.

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The effectiveness of leaders and managers: good

Staff complete a wide range of training to help them provide good care. In addition to mandatory training, staff engage in learning related to the child’s needs. There is good reflection after training which helps staff to develop their practice.

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The effectiveness of leaders and managers: good

The manager and staff team have built positive working relationships with other professionals. There is evidence of effective advocacy and challenge which has helped the child to start education and have their health needs assessed. Feedback from Inspection report for children's home: 2832648 4 professionals was very positive; reporting that communication with the home is good and that staff are helping the child to make significant progress from their starting point.

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The effectiveness of leaders and managers: good

No requirements or recommendations have been made during this inspection. Inspection report for children's home: 2832648 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the 'Social care common inspection framework'. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the 'Guide to the children’s homes regulations including the quality standards'. Inspection report for children's home: 2832648 6

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Children’s home details

Registered provider: Yellow Door Services Ltd

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Children’s home details

Registered provider address: 179 Birchfield Road, Birmingham B19 1LL

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Inspector

Vicky Smith, Social Care Inspector Inspection report for children's home: 2832648 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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