Children's home run by Connect Care Solutions Limited

Inspection report for children’s home: 2841069 1 Registered provider: Connect Care Solutions Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is operated by a private provider. It offers care for up to 2 children who may experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, one child was living at the home and was spoken to as part of the inspection.

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Information about this children’s home

The home and manager registered with Ofsted in August 2025.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: not previously inspected

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outstanding

Overall judgement at last inspection: not applicable

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outstanding

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2841069 2

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Overall experiences and progress of children and young people: outstanding

The child is making outstanding progress from their starting point. They are well supported by a staff team who care. Support sessions are completed regularly with the child, both planned and unplanned. These are structured around specific risks and support the child to understand and process feelings. The sessions are underpinned by research and theory, which the staff team understand and embed.

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Overall experiences and progress of children and young people: outstanding

Staff are building trusted relationships with the child, which has helped them to feel safe. The child can identify trusted staff they can speak to. There is an ethos of nurture and care within the home, and staff promote the child’s aspirations.

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Overall experiences and progress of children and young people: outstanding

There has been a high level of support for the child around independence planning. The child has effective incentives in place to complete tasks independently. Staff have supported independence skills and given the child certificates to celebrate their efforts and progress. Staff have supported the child in completing volunteering opportunities and part-time employment.

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Overall experiences and progress of children and young people: outstanding

The child is well supported by a multi-agency team who meet regularly to review plans and support. One professional stated that the staff were proactive in completing intervention work with the child. Another professional said they were incredibly happy with the care provided to the child. Partner agency support has been sought and challenged for the child’s educational opportunities.

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Overall experiences and progress of children and young people: outstanding

The child’s views and wishes are at the forefront of the care provided by staff at the home. These views and wishes are listened to, and there are processes in place to make sure they are actively sought. Staff advocate well for the child across partner agencies to ensure that the child’s voice is heard.

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Overall experiences and progress of children and young people: outstanding

There are meaningful health plans in place following medical advice and support. The child is supported to attend appointments and manage medication as directed. Staff have sought medical advice on behalf of the child where this has been relevant and appropriate. There is therapeutic input for the child that is consistent and meaningful.

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How well children and young people are helped and protected: outstanding

The child is well supported by staff who know and understand the risks surrounding the child. The missing-from-care plans reflect the current level of risk for the child, and staff are aware of the protocol in place. The child does not go missing from this home, but plans are in place should it happen. The child’s plans are reflective and thorough and provide clear direction. Plans are regularly updated as a collective effort from the staff team. Inspection report for children’s home: 2841069 3 The child has a comprehensive positive behaviour management plan in place that focuses on therapeutic interventions and incentives. Consequences and sanctions are not being used. There has only been one incident for the child, which was well responded to by staff in line with the child’s behaviour support plan. The child was involved in a meaningful debrief and follow-up support.

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How well children and young people are helped and protected: outstanding

There is a strong focus on de-escalation techniques in line with the model of care. Staff use a wide range of approaches to defuse challenging situations and offer the child reassurance and support. A variety of rewards and incentives are being used to promote positive behaviour and validate good work and choices. The rewards and incentives used reflect the likes and needs of the child and correlate with independence planning.

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How well children and young people are helped and protected: outstanding

There is a strong emphasis on multi-agency decision-making in relation to assessing and managing risks to the child. The staff team works effectively with partner agencies, sharing information and seeking consultation to ensure risks are addressed appropriately. As a result, the risk assessments in place are thorough and robust, enabling staff to manage a significant level of risk.

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The effectiveness of leaders and managers: outstanding

The registered manager is experienced and qualified. He has high aspirations for the care provided to children and leads by example. The wider management team is approachable and available to the child and staff. They promote a culture of restorative practice to empower collective decision-making.

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The effectiveness of leaders and managers: outstanding

Staff are well supported by the management team. Staff have regular supervision and are encouraged to have reflective discussions about the child. These discussions are linked to quality standards and theory, which is embedded in practice. Staff have their own wellbeing checked and are given the opportunity to share any concerns around professional boundaries. Staff have SMART action plans in place to support their development.

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The effectiveness of leaders and managers: outstanding

The staff team feels valued and well supported by the management team, and there is a good sense of teamwork and positive morale. Staff speak passionately about supporting the child and promoting their aspirations. Staff can articulate how research is embedded in their practice utilising person-centred approaches in line with their model of care.

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The effectiveness of leaders and managers: outstanding

Team meetings take place regularly and are relevant to the child and the needs of the home. There is a focus on research-informed practice and theory within team discussions. Team meetings are well attended and prioritised by staff.

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The effectiveness of leaders and managers: outstanding

The management team has appropriate monitoring tools in place to ensure that there is continuous service improvement. Any issues are therefore identified early and resolved. The registered manager uses feedback from the child and partner agencies to contribute to service development. Inspection report for children’s home: 2841069 4

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations, 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2841069 5

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Children’s home details

Registered provider: Connect Care Solutions Limited

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Children’s home details

Registered provider address: 15 C/O Goss & Co, Olympic Court, Whitehills Business Park, Blackpool FY4 5GU

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Inspector

Mel Turner, Social Care Inspector Inspection report for children’s home: 2841069 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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