Children's home run by New Moon Residential Limited

Inspection report for children’s home: 2852440 1 Registered provider: New Moon Residential Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home registered with Ofsted in September 2025 and is operated by a private company. It provides care for one child who may experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, one child was living at the home. The inspector spoke to the child during the inspection.

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Information about this children’s home

The manager registered with Ofsted in September 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2852440 2

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Overall experiences and progress of children and young people: good

Children are happy and settled at the home, and they make good progress from their starting points. They have positive, affectionate relationships with staff, who treat them with dignity and respect. Children feel able to express their views and are confident that staff will listen and act on what matters to them.

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Overall experiences and progress of children and young people: good

Staff support children in maintaining relationships with their families, ensuring that contact takes place safely. As a result, children enjoy positive and meaningful time with the important people in their lives.

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Overall experiences and progress of children and young people: good

Children’s health needs are well met. Staff ensure that they attend routine health appointments and make timely specialist referrals when required. They use the trusting relationships they have developed with children to encourage them to reduce behaviours that may negatively affect their health, such as smoking. As a result, children experience improved health outcomes.

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Overall experiences and progress of children and young people: good

Children’s education is well supported. When barriers arise, staff work closely with the placing authority and the virtual school to address them and gradually increase school attendance when this is an issue. When children are not in formal education, staff provide a consistent routine and create opportunities for informal learning. This includes practising age ‑ appropriate independence skills and engaging in experiences such as guest DJing on a local radio show. These experiences help build children’s confidence and self ‑ esteem.

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Overall experiences and progress of children and young people: good

When children move into the home, their needs and risks are assessed appropriately, and staff seek information from those who know them well. However, ineffective joint working with the placing authority has hindered planning for one child. Essential plans were not obtained before the child moved into the home, and they have not been reviewed in line with the child’s changing needs. This limits the coordination and consistency of their support.

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Overall experiences and progress of children and young people: good

The home environment has been decorated to a high standard, and it is warm and welcoming. Children have their own personal space that is personalised to reflect their individuality.

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How well children and young people are helped and protected: good

Children feel safe. Their risks are well managed and have reduced over time. Staff take appropriate action when children are at risk of harm or exploitation and work effectively with youth offending teams and police to protect them. Clear protocols guide staff practice when a child goes missing from home, and staff respond promptly to locate them and support their safe return. When children return, they are welcomed warmly Inspection report for children’s home: 2852440 3 and offered supportive conversations to help them reflect on their experiences and develop a better understanding of the potential risks.

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How well children and young people are helped and protected: good

Staff know the children well and understand the underlying reasons for their behaviours, resulting in very few incidents. They use de-escalation strategies effectively, meaning that physical intervention or consequences have not been necessary. Positive behaviour is consistently promoted, and children’s achievements are celebrated, helping build their self-worth.

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How well children and young people are helped and protected: good

Staff understand children’s risks and hold purposeful conversations with them about key issues, such as knife crime and online safety. Children feel able to share concerns about what they see online and give staff permission to check their devices. Room searches are carried out when there are concerns about children’s welfare, and children understand why these checks are necessary.

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The effectiveness of leaders and managers: requires improvement to be good

The home has an experienced manager, who speaks warmly about the children and is proud of their progress. The manager has built positive relationships with the children and has a strong understanding of their needs. She is a committed advocate when services fall short and thoughtfully plans community activities that help children develop a sense of belonging.

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The effectiveness of leaders and managers: requires improvement to be good

Systems are in place to monitor children’s records and incidents, and the manager routinely reviews the quality of care provided. However, the manager’s evaluations are not consistently recorded, and some documents are not kept up to date. This significantly reduces the manager’s ability to maintain robust oversight. In addition, she does not challenge the independent person when they fail to obtain feedback from parents and staff.

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The effectiveness of leaders and managers: requires improvement to be good

There is a development plan in place that outlines proposed improvements to the building and identifies areas for staff development. However, the plan does not include clear, specific and measurable targets. As a result, it does not fully reflect the manager’s vision or demonstrate how continuous improvement will be achieved and monitored over time.

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The effectiveness of leaders and managers: requires improvement to be good

The staff team is stable and consistent. Staff are proud to work at the home and feel well supported by the manager. Safer recruitment checks are carried out, and staff are closely monitored during their induction. However, leaders and managers do not always fully explore information obtained during recruitment to ensure transparency.

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The effectiveness of leaders and managers: requires improvement to be good

Staff receive a wide range of training. Clinically trained professionals provide personalised support to staff, helping them strengthen their trauma-informed approaches with children. However, current systems do not clearly show what training has been completed, including specialist training required to meet children’s individual needs. Inspection report for children’s home: 2852440 4 Team meetings are held regularly and are well attended. They provide a valued space for sharing information. Staff supervision is practice-focused and carried out within agreed timescales. However, the quality of supervision is not consistently good for all staff. Inspection report for children’s home: 2852440 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential;

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(c)(h))

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Requirement Due date

In particular, the registered person must ensure that:

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Requirement Due date

incidents are evaluated with scrutiny, taking into consideration any possible learning outcomes or to support the development of staff;

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Requirement Due date

children’s plans are regularly updated with accurate, up-to-date information to enable the safe and consistent care of each child;

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Requirement Due date

actions identified to improve the quality of care provided in the home are specific and measurable;

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Requirement Due date

staff receive training to meet children’s specific needs. There must be a clear system to demonstrate the training completed by staff. 24 April 2026

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff— 24 April 2026 Inspection report for children’s home: 2852440 6 seek to involve each child’s placing authority effectively in the child’s care, in accordance with the child’s relevant plans;

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Requirement Due date

seek to secure the input and services required to meet each child’s needs;

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Requirement Due date

if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans;

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Requirement Due date

seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children’s home is to provide care and accommodation. (Regulation 5 (a)(b)(c)(d))

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Requirement Due date

In particular, the registered person must ensure that:

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Requirement Due date

placing authority care plans are received before a child moves into the home in order to enable the most effective care;

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Requirement Due date

delegated authority is completed in accordance with each child’s legal status;

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Requirement Due date

there is an effective multi-agency response to children’s changing needs. This includes appropriately challenging the decisions made by the placing authority.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home;

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Requirement Due date

if the individual satisfies the requirements.

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a) (3)(d)) 24 April 2026 Inspection report for children’s home: 2852440 7 In particular, the registered person must ensure that dates of employment are confirmed during reference verification.

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Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once each month.

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Requirement Due date

When the independent person is carrying out a visit, the registered person must help the independent person—

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Requirement Due date

if they consent, to interview in private such of the children, their parents, relatives and persons working at the home as the independent person requires. (Regulation 44 (1) (2)(a))

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Requirement Due date

In particular, the registered person must appropriately challenge the independent person if they fail to obtain the views of children’s parents and staff. 24 April 2026

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Recommendation

 The registered person should ensure that all staff are provided with good-quality supervision that gives them opportunities to reflect on their practice and discuss their ongoing development. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.2)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2852440 8

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Children’s home details

Registered provider: New Moon Residential Limited

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Children’s home details

Registered provider address: 67 Chorley Old Road, Bolton BL1 3AJ

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Inspector

Samantha Cooper, Social Care Inspector Inspection report for children’s home: 2852440 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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