Children's Home run by Open World 2 Limited in Croydon

Assurance inspection report for children's home: 2747747 1 Registered provider: Open World 2 Limited

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Inspected under the social care common inspection framework

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Information about this children's home

This home registered with Ofsted in February 2024 and is privately owned. It provides care for one child who may experience social and emotional difficulties.

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Information about this children's home

At the time of the inspection, one child was living at the home.

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Information about this children's home

The manager registered with Ofsted in August 2025.

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Information about this children's home

Date of last inspection: 2 September 2025

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Information about this children's home

Enforcement action since last inspection: none

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Information about this inspection

At these inspections, the inspector evaluated:

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Information about this inspection

 the care of children  the safety of children  the effectiveness of leaders and managers. Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This assurance inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Assurance inspection report for children's home: 2747747 2

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Findings from the inspection

This assurance inspection was carried out following concerns Ofsted had regarding care of the child. We identified the following serious and widespread concerns in relation to the care or protection of children at this assurance inspection:

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Findings from the inspection

 Leaders and managers have failed to effectively report and manage a child's allegation in line with the home's safeguarding policy

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Findings from the inspection

 Leaders and managers have not had effective oversight of physical restraint

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Findings from the inspection

As a result of this assurance inspection, Ofsted issued a compliance notice in respect of regulation 12, the protection of children standard. Ofsted will monitor the provider's compliance with the notice to determine if any further action is necessary.

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Findings from the inspection

Leaders and managers failed to share an allegation of harm made by the child against two members of staff. The information was not shared with the child's social worker or the local authority designated officer (LADO). The lack of timely reporting meant crucial safeguarding actions were delayed.

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Findings from the inspection

The responsible individual and registered manager regarded the child's allegation as a complaint and commenced an internal investigation without any consultation with the child's placing authority and LADO. This undermines the home's own safeguarding policy and does not promote the child's safety in the home. Delays in this process meant the child was not given prompt assurance that their concerns had been addressed.

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Findings from the inspection

Additionally, leaders and managers failed to notify Ofsted about the allegation. This follows a requirement set at the two previous full inspections to report allegations to Ofsted. This reduces the regulator's ability to scrutinise the child's safeguarding arrangements.

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Findings from the inspection

The use of physical restraint has not been risk assessed in line with the child's individual needs and diagnoses. As a result, staff have an inconsistent understanding of the circumstances when this intervention should be used. This places the child at potential risk of harm.

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Findings from the inspection

When physical restraint is used, leaders and managers do not speak to all the staff involved after the incident. This limits the manager's oversight and opportunities to address any shortfalls in practice.

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Findings from the inspection

Two requirements set at the last full inspection have not been met, and another requirement and recommendation were outside of the scope of this inspection. As a result, these will be restated, along with two additional requirements to address the shortfalls identified in this inspection. Assurance inspection report for children's home: 2747747 3

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Inspection date Inspection type Inspection judgement

02/09/2025 Full Good 24/06/2024 Full Good Assurance inspection report for children's home: 2747747 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child's welfare;

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Requirement Due date

are familiar with, and act in accordance with, the home's child protection policies;

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Requirement Due date

that the effectiveness of the home's child protection policies is monitored regularly (Regulation12 (1) (2)(a)(iii)(v)(vi)(vii) (e))

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Requirement Due date

In particular, leaders and managers must ensure that they and staff have the training and skills to identify safeguarding concerns and allegations. This must take into account feedback and complaints from children which may contain allegations against staff or others.

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Requirement Due date

When safeguarding concerns and allegations are identified, leaders and managers must ensure that all staff, including leaders and managers, act in accordance with the home's safeguarding policy and take effective action. 5 April 2026

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if— 5 April 2026 Assurance inspection report for children's home: 2747747 5 there is an allegation of abuse against the home or a person working there. (Regulation 40 (4)(c))

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Requirement Due date

The registered person must prepare and implement a policy ("the behaviour management policy") which sets out—

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Requirement Due date

how appropriate behaviour is to be promoted in the children's home; and

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Requirement Due date

the measures of control, discipline and restraint which may be used in relation to children in the home.

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Requirement Due date

The registered person must keep the behaviour management policy under review and, where appropriate, revise it.

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate. (Regulation 35 (1) (a)(b) (2) (3) (b)(i)(ii)

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Requirement Due date

In particular, leaders and managers must ensure that children have individualised protocols for physical restraint that include all safety measures to be taken by staff, and that all staff involved in physical restraint are spoken to after the incident. 5 April 2026

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Requirement Due date

The registered person must prepare and implement a policy which—

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Requirement Due date

is intended to safeguard children accommodated in the children's home from abuse or neglect; and

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Requirement Due date

sets out the procedure to be followed in the event of an allegation of abuse or neglect.

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Requirement Due date

The procedure to be followed in the event of an allegation of abuse or neglect must, in particular—

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Requirement Due date

provide for records to be kept of an allegation of abuse or neglect, and the action taken in response; 5 April 2026 Assurance inspection report for children's home: 2747747 6 describe the measures which may be necessary to protect children following an allegation of abuse or neglect. (Regulation 34 (1)(a)(b) (2)(d)(e))

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Requirement Due date

In particular, leaders and managers must ensure that they analyse and document the conclusion of their internal investigations.

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality-of-care review") at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing, and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children's home, its facilities, and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1) (2)(a)(b)(c) (5))

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Requirement Due date

In particular, leaders and managers must ensure that they include feedback from parents and professionals to inform the quality-of-care review, and that they identify actions for ongoing improvement. 30 June 2026

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Requirement Due date

*This requirement is subject to a compliance notice. Assurance inspection report for children's home: 2747747 7

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Recommendation

 The registered person should ensure that, in line with their individual health plans and the ethos of the home, children are offered advice, support and guidance on health and well-being to enhance, and supplement that provided by their school through PSHE education. Staff should have the relevant skills and knowledge to be able to help children understand, and where necessary work to change negative behaviours in key areas of health and well-being such as, but not limited to, nutrition and healthy diet, exercise, mental health, sexual relationships, sexual health, contraception and use of legal highs, drugs, alcohol, and tobacco. ('Guide to the Children's Homes Regulations, including the quality standards,' page 35, paragraph 7.18) Assurance inspection report for children's home: 2747747 8

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Children's home details

Registered provider: Open World 2 Limited

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Children's home details

Registered provider address: 28 Daventry Road, ROMFORD RM3 7QT

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Inspector

Jo Mitchell, Social Care Inspector Assurance inspection report for children's home: 2747747 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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Inspector

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