Indigo Support Limited

Inspection report for supported accommodation provider - monitoring visit: Indigo Support Limited 1 Indigo Support Limited

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Registered provider: Indigo Support Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. It offers accommodation and support for up to 16 children in self-contained units.

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provider

At the time of the visit, the service was accommodating 11 children aged 16 and 17.

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provider

The service registered with Ofsted in June 2024. The registered service manager has been in post since the service was registered with Ofsted.

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This monitoring visit

Ofsted announced a full inspection on 12 January 2026, in line with the social care common inspection framework. During the inspection, the inspectors identified that children living in this supported accommodation service require consistently high levels of supervision to meet their complex needs and keep them safe.

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This monitoring visit

On 15 January 2026, Ofsted made the decision to convert this inspection to a monitoring. This was because children’s care arrangements were not aligned with The Supported Accommodation (England) Regulations 2023. Ofsted found that this provider was operating unregistered children’s homes.

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This monitoring visit

The needs and vulnerabilities of the children living in this service are outside of the scope of The Supported Accommodation (England) Regulations 2023. For example, all children who move into the premises require 22 hours of support a day from a ‘live in’ staff member. This is to ensure that their individual needs are met and that they are protected from harm.

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This monitoring visit

After eight weeks the registered manager and staff make plans to reduce this support. However, these reductions are rarely successful. As a result, children’s Inspection report for supported accommodation provider - monitoring visit: Indigo Support Limited 2 support hours are again increased because children do not have the skills or confidence to live safely in their own home. For example, one child who has lived at the premises for 4 months continues to be supported 22 hours a day. This further demonstrates that the provider is operating outside of the scope of supported accommodation.

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This monitoring visit

The nominated individual and the registered service manager confirmed that they did not change their model of supported accommodation to ensure that they comply with the regulations. Their lack of understanding of the regulations has led to continuing care practice across the organisation. For example, in these solo accommodation premises staff said they undertake most of cleaning in the communal areas while children are responsible for the own bedrooms. Inspection report for supported accommodation provider - monitoring visit: Indigo Support Limited 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation (4)(1)(2)(a)(f))

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Requirement Due date

In particular, the registered person must implement a revised statement of purpose that sets out how the service will operate in accordance the Regulations. They must ensure that there are suitable processes and arrangements in place so that only children who are ready for independence are admitted into the service.

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Requirement Due date

The registered person must ensure children who are admitted into solo occupancy premises are safe to live alone in the premises.

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Requirement Due date

The registered provider must ensure they carry on their supported accommodation undertaking in line with their conditions of registration and ensure that they have an effective admission process and implement this in practice 15 March 2026 Inspection report for supported accommodation provider - monitoring visit: Indigo Support Limited 4 *These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Indigo Support Limited 5

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Supported accommodation provider details

Registered provider: Indigo Support Limited

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Supported accommodation provider details

Registered service manager: Rebecca Hinchley

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Inspectors

Beth Forster, Social Care Inspector Sue Garner, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Indigo Support Limited 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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