Children's home run by New Day Children’s Services Ltd

Assurance inspection report for children’s home: 2839916 1 Registered provider: New Day Children’s Services Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private organisation. It provides care for up to 2 children who experience social and emotional difficulties. At the time of the inspection, one child was living at the home. The child moved into the home in July 2025.

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Information about this children’s home

The registered manager has been in post since the home’s registration on 12 June 2025 and was present during the inspection. The registered manager is dually registered and manages another home, which is next door.

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Information about this children’s home

Date of last inspection: 30 October 2025

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Information about this children’s home

Judgement at last inspection: requires improvement to be good

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Information about this children’s home

Enforcement action since last inspection: none

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Information about this inspection

At this inspection, the inspector evaluated:

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Information about this inspection

 the care of children  the safety of children  the effectiveness of leaders and managers. The inspector has looked closely at the experiences and progress of children, using the social care common inspection framework. This assurance inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Assurance inspection report for children’s home: 2839916 2

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Findings from the inspection

We did not identify any serious or widespread concerns in relation to the care or protection of children at this assurance inspection.

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Findings from the inspection

The child is happy at the home, feels safe and wants to stay at the home until they move on to the next stage of their life: independent living. The child continues to make progress in many areas of their life.

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Findings from the inspection

Improvements have been made to the environment, which the child has been fully involved in. The home is now a more welcoming and homely place. It reflects the child’s personality and choices.

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Findings from the inspection

The child’s educational arrangements have improved. The child is currently attending an alternative education provider, and they now have clear aspirations for their future education.

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Findings from the inspection

Leaders and managers have supported staff to review assessment and support arrangements for when new children move into the home.

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Findings from the inspection

Behaviour is well managed. The manager reviews and understands reasons for any change in the child’s behaviour. Staff provide effective support to the child and work is ongoing to support and develop the child’s understanding of their behaviour, the situations that lead to it and self-management strategies which will serve the child well in later life.

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Findings from the inspection

When the child has been missing from home, staff have meaningful conversations with them on their return. For two incidents, return home interviews have not be carried out by the placing authority. Leaders and managers have escalated this and continue to do so.

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Findings from the inspection

Risk is well managed. Staff are not risk averse and work with the child to develop their understanding of risk and how to manage this. Risk assessments clearly detail known and emerging risks as well as providing clear guidance for staff on how they should mitigate and reduce the level of risk.

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Findings from the inspection

Staff use of professional curiosity to understand safeguarding concerns has improved. However, on one occasion concerns were identified and staff did not explore the opportunity for further information to be gathered and shared. Leaders and managers ensure that they share safeguarding concerns with the child’s social worker. However, it is not always clearly recorded that this is done.

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Findings from the inspection

Leaders and managers complete investigations when there are concerns about staff practice. However, they do not always identify lessons learned and actions that could be taken to prevent a reoccurrence. Assurance inspection report for children’s home: 2839916 3 Leaders and managers have developed their oversight and monitoring of the home. This had led to improvements in the quality of care and the support for staff.

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Findings from the inspection

There is a full staff team in place; however, this is still a relatively new team and some of the staff are inexperienced in childcare. Leaders and managers have developed specific sessions to develop staff skills. This has included training on the child’s legal status, as well as learning about the home’s therapeutic approach and care model.

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Findings from the inspection

Leaders and managers have worked effectively with staff to improve the quality of their recording skills. This has led to the child’s records being detailed, current and consistent. The child’s records are written in such a way as to be meaningful to the child should they wish to access these in the future. In addition, the staff now capture the discussions and meaningful conversations they have with the child. These conversations help the child to develop their understanding of needs, self- management skills, independence skills as well as express their views, opinions and their goals for the future.

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Findings from the inspection

Staff receive regular good-quality supervisions from leaders and managers. These sessions help staff reflect on and develop their practice.

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Findings from the inspection

Leaders and managers have addressed all the requirements and recommendations made at the previous inspection. One new requirement and one new recommendation have been made. Assurance inspection report for children’s home: 2839916 4

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Inspection date Inspection type Inspection judgement

30/10/2025 Full Requires improvement to be good Assurance inspection report for children’s home: 2839916 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; help each child to understand how to keep safe; have the skills to identify and act upon signs that a child is at risk of harm; manage relationships between children to prevent them from harming each other; understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; take effective action whenever there is a serious concern about a child’s welfare; and are familiar with, and act in accordance with, the home’s child protection policies; that the home’s day-to-day care is arranged and delivered so

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Requirement Due date

as to keep each child safe and to protect each child effectively from harm; (Regulation 12 (1) (2)(a)(i)(ii)(iii)(iv)(v)(vi)(b)) In particular, the registered person must ensure that the quality of internal investigations is improved so that they include the lessons learned from the investigation and actions to be taken to prevent a reoccurrence.

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Requirement Due date

The registered person should also ensure that details of discussions and the outcome of these discussions with social 31 March2026 Assurance inspection report for children’s home: 2839916 6 workers are recorded within the safeguarding record and that this record states the date and time of this discussion.

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Requirement Due date

In addition, the registered person should ensure that staff consistently show professional curiosity when talking to a child, even when staff think the information being shared by the child is already known so as to ensure new information does not risk being lost.

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Recommendations

 The registered person should ensure they continue to develop the staff team. This includes embedding training in staff practice and upskilling staff new to childcare. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 51, paragraph 10.1) Assurance inspection report for children’s home: 2839916 7

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Children’s home details

Registered provider: New Day Children’s Services Ltd

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Children’s home details

Registered provider address: 18 Danvers Way, Westbury BA13 3UE

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Children’s home details

Responsible individual: Samantha Choules

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Children’s home details

Registered manager: Mariana Mosquera Fernandez

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Inspector

Wendy Anderson, Social Care Inspector Assurance inspection report for children’s home: 2839916 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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