Children's Home run by Moonreach LTD in Kent

Inspection report for children's home: 1258463 1 Registered provider: Moonreach Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children's home

This privately owned home is registered to provide care for one child who experiences social and/or emotional difficulties. At the time of the inspection, one child was living at the home.

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Information about this children's home

The manager registered with Ofsted in August 2025.

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Information about this children's home

The home refers to the staff as adults. The report reflects the language used in the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 1258463 2

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Inspection date Inspection type Inspection judgement

11/03/2025 Full Good 07/11/2023 Full Good 13/09/2022 Full Good 24/05/2022 Full Inadequate Inspection report for children's home: 1258463 3

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Overall experiences and progress of children and young people: good

Two children have lived at the home since the last inspection. They have both made good progress. One child spoken to during the inspection said they enjoy living in the home and spoke positively about their experiences.

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Overall experiences and progress of children and young people: good

Children's time with their families is a priority for adults. They support them to have time with their family through a range of means and ensure that they attend family time with them when needed. Adults maintain regular communication with children's families regularly. They work in partnership with parents where this is possible. Parents feel involved with the care of their children and can see the positive impact this has. One parent said their child is 'able to do so much now. [They are] a completely different person. I know now [they] will be alright.'

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Overall experiences and progress of children and young people: good

Adults prepare the children for their futures. They encourage them to learn skills that will benefit them, such as cooking, doing laundry and going food shopping. They are supported to build these skills over time, taking a personalised approach that fits each child's needs.

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Overall experiences and progress of children and young people: good

Children are helped to meet their health needs with as much support as they need. One child has shown anxiety when attending appointments, but adults have fully supported them, resulting in appointments being kept.

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Overall experiences and progress of children and young people: good

Adults advocate for children regularly. Children are supported to raise their concerns through regular key-work sessions, and this is fed back to the manager, who is responsive. The manager regularly advocates for children with the wider network. One child is not in education currently, and the manager strongly advocates for the child's education, communicating regularly with the virtual school.

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Overall experiences and progress of children and young people: good

The home environment has a homely feel and provides ample space for the children to use. However, one of the communal rooms was cluttered as it was being used to store Christmas decorations and confidential files from children who had lived at the home.

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How well children and young people are helped and protected: good

Children are rarely missing from the home. Children form good relationships built on trust with adults who get to know the children well. One child who lived in the home significantly reduced the number of times they were missing from home while living there.

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How well children and young people are helped and protected: good

Adults provide effective support to the children to help them understand the rules of the home. Adults focus on providing positive feedback to children to influence their behaviour. The use of rewards is consistent, and children respond well to this. Inspection report for children's home: 1258463 4 The manager monitors the health and safety of the home closely. They ensure that checks are completed regularly and that the home is safe for children. For one child, additional safety features were implemented to meet their needs and support their overall safety.

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How well children and young people are helped and protected: good

Adults know the children well, supporting their interests and promoting their wellbeing. They have kept children safe. However, risk assessments for children are not being kept up to date to reflect the current level of risk following incidents. Adults are expected by the organisation to acknowledge they have read and understood risk assessments by signing a form. This is not being completed consistently.

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How well children and young people are helped and protected: good

When new adults are recruited into the home, safer recruitment checks have not been adhered to fully for all members of staff. Some adults have not had their overseas criminal record checks completed, and concerns on references provided have not been followed up.

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The effectiveness of leaders and managers: good

The manager is well respected and shows genuine care and consideration for the children and adults. She is passionate about ensuring the best outcomes for children.

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The effectiveness of leaders and managers: good

The manager has a good understanding of the strengths and weaknesses of the home. She celebrates the strengths alongside addressing shortfalls and has clearly reflected in her management monitoring on the areas for improvement. There are clear plans in place to develop the service.

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The effectiveness of leaders and managers: good

The manager acts upon the views of children and encourages them to make the home their own. Children are taken by adults to buy items for the home to add their own personal touches.

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The effectiveness of leaders and managers: good

Adults say they feel secure working alongside the manager. They feel supported and say she is approachable. However, supervision for adults has not always been completed in a timely way in line with the home's policy.

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The effectiveness of leaders and managers: good

Professionals working with the manager and adults in the home have provided strong positive feedback about the care and experiences they provide for the children, and for their communication with the wider professional network. However, the local authority has not been held to account for one child whose statutory meeting was not held within timeframes. Inspection report for children's home: 1258463 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; (Regulation 12 (1) (2)(a)(i))

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Requirement Due date

In particular, ensure that risk assessments are updated to reflect the current risks to the child and to ensure that staff have read and understood the updated risk assessments. 27 February 2026

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children's safety.

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Requirement Due date

employ an individual to work at the children's home;

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Requirement Due date

if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a) (3)(d))

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Requirement Due date

In particular, the registered person must ensure that criminal record checks are completed for countries the person has resided in for all staff who have not always lived in the United 27 February 2026 Inspection report for children's home: 1258463 6 Kingdom and must also explore any concerns raised within reference checks.

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Requirement Due date

The registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry.

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Requirement Due date

securely in the children's home during the period when the child to whom the case records relate is accommodated there; and

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Requirement Due date

in a secure place after the child has ceased to be accommodated in the home. (Regulation 36 (1)(a)(b)(c) (2)(c)(d)) 27 February 2026

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Recommendations

 The registered person should ensure that children are able to access all shared areas of their home unless there are specific reasons why this would not meet a child's needs. Communal rooms should not be used for storage purposes only. ('Guide to the Children's Homes Regulations, including the quality standards', page 15, paragraph 3.10)  The registered person should evidence what they have done to achieve engagement, including any actions taken to escalate concerns, especially when statutory meetings have not been held within statutory timescales. ('Guide to the Children's Homes Regulations, including the quality standards', page 11, paragraph 2.3)  The registered person should have systems in place so that all staff receive supervision of their practice that allows them to reflect on their practice and the needs of the children assigned to their care, in a timely way which is in line with the homes

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Recommendations

policy. ('Guide to the Children's Homes Regulations, including the quality standards', page 61, paragraph 13.2)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried Inspection report for children's home: 1258463 7 out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: 1258463 8

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Children's home details

Registered provider address: 4 Dane John Works, Gordon Road, Canterbury, CT1 3PP

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Inspector

Faye McCarthy, Social Care Inspector Inspection report for children's home: 1258463 9 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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Inspector

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