Elliot Leigh TLC

Inspection report for supported accommodation provider: Elliot Leigh TLC 1 Elliot Leigh TLC Registered provider: Elliot Leigh TLC

p.1

Inspected under the social care common inspection framework

p.1

provider

A private provider operates this supported accommodation service. The service has a registered service manager and a nominated individual. Both have held these roles since the service was registered with Ofsted in March 2024.

p.1

provider

The provider offers supported accommodation under 2 different categories.

p.1

provider

At the time of the inspection, it operated 36 premises in a self-contained unit, for the sole use of the child, and 25 shared premises that are limited to looked-after children and care leavers.

p.1

provider

At the time of the inspection, the service was not providing supported accommodation to any children age 16 and 17 years old.

p.1

provider

The service had provided supported accommodation to 4 children since its registration with Ofsted.

p.1

Inspection dates: 26 to 29 January 2026

The inspection was announced on 26 January 2026 and started that day. The inspectors were on site on 28 and 29 January 2026.

p.1

Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately 3 years.

p.1

Summary of findings

Children experience individualised support that helps them towards becoming more independent.

p.1

Summary of findings

The registered service manager and staff prioritise children’s safety and wellbeing. Inspection report for supported accommodation provider: Elliot Leigh TLC 2 There is a stable staff team that supports children effectively.

p.1

Overall experiences and progress of children

Staff support children well so they make progress and develop independence in line with their individual plans. The ‘Outcomes Star’ used across the service helps children and staff to work together to assess children’s skills and areas of need. This helps children to see their progression to independence and adulthood.

p.2

Overall experiences and progress of children

Children become increasingly responsible for managing their finances as they receive tailored support with budgeting skills when required.

p.2

Overall experiences and progress of children

Children receive support that reflects their changing needs and any plans for moving on are effective. When children’s needs change, staff and managers work well with the child’s local authority to ensure that the children get the help and support that they need. At times, this has helped children to move on to services that are more suitable to meet their care needs. Managers advocated well for a child who was not ready for supported accommodation to be placed in a more supportive service.

p.2

Overall experiences and progress of children

Staff promote children’s rights and welfare. Children have access to advocacy services, and to staff who support them to understand their options and make decisions in their best interests.

p.2

Overall experiences and progress of children

Staff help children to explore and celebrate their culture and follow religious celebrations. This practice helps children to learn about their heritage and develop their sense of identity.

p.2

Overall experiences and progress of children

Staff encourage children to take responsibility for their health and wellbeing; therefore, children’s health is promoted. All children are registered with a doctor and dentist, and they regularly attend their routine health appointments. Managers and staff are proactive in supporting children to access additional health support when needed.

p.2

How well children are helped and protected

Children know who to contact for support and they receive help and guidance from staff when needed. Staff regularly check in with children throughout the day to ensure they are safe. Children are able to access support outside usual office hours, including in an emergency.

p.2

How well children are helped and protected

Children’s accommodation is safe and secure. The locations of the premises enable children to participate in the local community and to maintain relationships with people who are important to them. Leaders and managers consider this factor before children move into their homes. Inspection report for supported accommodation provider: Elliot Leigh TLC 3 Children learn how to keep safe. They build positive relationships with a consistent staff team. These relationships are fostered through meaningful discussions that consider the children’s needs, challenges and risks. This helps children to understand when they may be at risk, and the actions they can take.

p.2

How well children are helped and protected

Staff are committed to safeguarding children. Staff benefit from a wide range of training that helps them to understand the risks to children. Staff know how to report any safeguarding concerns and are confident to do this. Any concerns raised are monitored closely by the registered service manager, who acts to ensure that children are safe.

p.3

How well children are helped and protected

There is a robust admission process that considers the risks for children, and which home will be better for them. This helps children to live and settle in a home that is best placed to meet their needs safely.

p.3

How well children are helped and protected

Allegations or suspicion of harm are shared with the appropriate agencies and are handled fairly, quickly and in accordance with statutory guidance. Effective working relationships with a local authority designated officer have helped staff and the organisation to improve their understanding of appropriate management of safeguarding concerns.

p.3

How well children are helped and protected

The provider adheres to safer recruitment practices. All necessary pre-employment checks are carried out before staff begin working with children. This includes identity verification, enhanced police checks, references and employment histories. Recruitment records are well maintained, and only suitable individuals are employed to work with children.

p.3

The effectiveness of leaders and managers

The registered service manager is actively involved in reviewing practice and improving the outcomes for children.

p.3

The effectiveness of leaders and managers

Managers and staff receive regular, effective supervision sessions that focus on children’s experiences, needs, plans and feedback. Staff and managers are held to account as supervision sessions are recorded thoroughly.

p.3

The effectiveness of leaders and managers

Staff speak positively about the work they do with children, describing work as ‘enjoyable’ and ‘fulfilling’. Staff are clear that their role is to provide support to children to prepare them for independence. Staff work collaboratively to provide consistency and stability.

p.3

The effectiveness of leaders and managers

New staff are supported well so that they understand their roles. The provider has a clear, thorough induction process for staff so that they are clear about their responsibilities and accountabilities. Staff have a sense of shared ownership about their practice. Inspection report for supported accommodation provider: Elliot Leigh TLC 4 Children’s progress is known and understood by all. Communication between the staff, managers and professionals regarding the children is effective. One professional said:

p.3

The effectiveness of leaders and managers

‘This is the only provider that consistently submits monthly reports without being chased. These reports are not only timely but also well written, offering clear analysis of interventions and planning. Overall, the quality of communication from the provider is exceptional, and this has contributed to a strong and effective working relationship between the 2 services.’

p.4

The effectiveness of leaders and managers

Staff report that they are well led and managed and that leaders are approachable, visible and supportive. This increases staff retention, morale, and stability for children.

p.4

The effectiveness of leaders and managers

The provider has oversight of the service to ensure that continual improvements are made for children. However, the provider has missed an opportunity to review its contingency plan to ensure that this is up to date and review its statement of purpose to ensure that it accurately reflects the categories for which it is registered. Inspection report for supported accommodation provider: Elliot Leigh TLC 5

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The registered person must compile a statement (“the statement of purpose”) which covers the following matters in respect of the supported accommodation undertaking—

p.5

Requirement Due date

its purpose, including its ethos, core aims and function;

p.5

Requirement Due date

the category or categories of supported accommodation it offers;

p.5

Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation and support, including the age range, number and sex of the children;

p.5

Requirement Due date

the address of the registered provider’s principal office, except where this is the same address as where the children are accommodated. (Regulation 9 (1)(a)(b)(d)(g))

p.5

Requirement Due date

In particular, the registered manager must ensure that the statement of purpose reflects the service that is delivered in practice. 31 March 2026

p.5

Recommendation

 The registered person should prepare and implement a policy which sets out what would happen to the young people accommodated at the undertaking/premises in the event of the undertaking ceasing to provide accommodation (either temporarily or permanently). The Contingency Plan Policy must set out the measures that would be undertaken to ensure the appropriate transfer of records. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 57) Inspection report for supported accommodation provider: Elliot Leigh TLC 6

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Elliot Leigh TLC 7

p.6

Supported accommodation provider details

Registered provider address: Elliot Leigh TLC, 19–20 Bourne Court, Woodford Green IG8 8HD

p.7

Supported accommodation provider details

Registered service manager: Ebiere Ubredi

p.7

Supported accommodation provider details

Email address: ebi.ubredi@elliotleightlc.com

p.7

Inspectors

Ann Adesoye, Social Care Inspector Daniela Ferrario, Social Care Inspector Inspection report for supported accommodation provider: Elliot Leigh TLC 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk .

p.8

Inspectors

You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8