Universal Healthy Minds Limited

Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited Universal Healthy Minds Limited

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Registered provider: Universal Healthy Minds Limited

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Inspected under the social care common inspection framework

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provider

The service is owned and managed by a private provider. It offers accommodation for up to 6 looked-after children and care leavers in 3 shared group-living homes.

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provider

At the time of this visit, the service was providing supported accommodation for one child aged 16 to 17 years.

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provider

The service manager, who is also the nominated individual and sole director, registered with Ofsted when the service registered in March 2025.

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This monitoring visit

Ofsted carried out this monitoring visit in response to concerns raised regarding the provider’s failure to notify Ofsted of all serious events, and the suitability of children placed within the supported accommodation undertaking.

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This monitoring visit

The registered service manager does not ensure that only children who are ready to live in supported accommodation are admitted to the service. The registered service manager does not adequately scrutinise the readiness or suitability of children before they are admitted or consider whether their needs can be met. Consequently, children are at risk of serious harm because staff are unable to meet their needs and keep them safe.

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This monitoring visit

Leaders and managers do not respond to safeguarding concerns in line with their internal procedures or relevant statutory guidance. The registered service manager does not always ensure that Ofsted and children’s placing authorities are notified of all serious incidents. Incidents that Ofsted has not been notified of include children going missing from the home; a child starting a fire; allegations of a sexual assault in the community; the increased risk of child sexual exploitation; and the instigation Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited of a child protection enquiry. This failure prevents Ofsted’s oversight of how managers and staff manage these incidents and the steps and actions they take to protect children from further harm.

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This monitoring visit

Leaders and managers fail to review children’s incident logs, and post-incident debriefs are not carried out. For instance, there is no record of actions taken to support the children or of any direct work from staff following an incident of alleged sexual assault.

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This monitoring visit

Children’s risk assessments are not supported by follow-up work. Staff do not carry out sessions with children to help them understand potential risks or how they can keep themselves safe. They have a limited understanding of children’s risks and fail to take effective action to manage or reduce them. In addition, managers and staff do not attend important multi-agency meetings arranged to review children’s risks and needs. This is a missed opportunity for the registered service manager to ensure that children receive the support they need during difficult periods.

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This monitoring visit

Children’s living accommodation is poorly maintained and does not consistently provide them with a welcoming or homely environment. One premises was found to have broken lights in the kitchen, and another had a large crack in the wall of a child’s bedroom. Staff have not recognised or addressed health and safety concerns posed by children’s dirty and unhygienic bedrooms. This is detrimental to children’s sense of wellbeing, self-worth and belonging. Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(f))

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Requirement Due date

In particular, the registered person must ensure that they have effective oversight of the referral and admission processes of the service to ensure that only children who are ready for supported accommodation at the time of admission are accepted into the service. 29 March 2026

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Requirement Due date

*The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious; 29 March 2026 Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited there is an allegation of abuse against the supported accommodation undertaking or a person working for it; a child protection enquiry—

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(c)(d)(e)(f) (4)(i)(ii)(iii)(b))

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are designed and furnished so as to meet the needs of each child individually and all children collectively;

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained; 29 March 2026 Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(v)(vi)(viii))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe. (Regulation 7 (1) (2)(b)(c))

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Requirement Due date

In particular, the registered person must work in partnership with children’s placing authorities to ensure that children’s plans are relevant and reflect their needs and experiences. 29 March 2026

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited

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Supported accommodation provider details

Registered provider: Universal Healthy Minds Limited

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Supported accommodation provider details

Registered provider address: 27 Stafford Street, Walsall WS2 8DG

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Supported accommodation provider details

Registered service manager: Michaelle Matika

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Inspectors

Karen O’Neill, Social Care Inspector Shelley Chowdhury, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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