Children's home run by Crossway Services Limited in Liverpool

Inspection report for children's home: SC064573 1 SC064573 Registered provider: Crossway Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children's home

The home is operated by a private organisation. It is registered to provide care for one child with social and emotional difficulties.

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Information about this children's home

The home registered with Ofsted in June 2005. The manager registered with Ofsted in November 2025.

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Information about this children's home

One child was living in the home at the time of this inspection. The child was spoken to during the inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: SC064573 2

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Inspection date Inspection type Inspection judgement

04/06/2024 Full Good 06/06/2023 Full Requires improvement to be good 07/06/2022 Full Requires improvement to be good 11/01/2022 Full Requires improvement to be good Inspection report for children's home: SC064573 3

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Overall experiences and progress of children and young people: good

The home is a warm, nurturing environment. The child's bedroom is decorated to their chosen theme. The home has lots of soft furnishings and is a comfortable, clean and tidy environment. The child feels safe and settled and said 'this is the best place I've ever lived'.

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Overall experiences and progress of children and young people: good

The manager and the staff team adopt a nurturing approach to their care of the child. The child is encouraged to complete tasks that promote their independence; however, this is balanced with the need for the child to be nurtured and cared for.

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Overall experiences and progress of children and young people: good

The child living in the home knows who to talk to if they wish to complain, and is confident to do so. The child is treated with dignity and respect. The staff team and registered manager have high aspirations for the child; this enables the child to develop their self-confidence.

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Overall experiences and progress of children and young people: good

The child is making excellent progress in education. Staff ensure that the child attends college in line with their plans, and advocate on their behalf. The manager has challenged professionals when there are delays in the child undertaking assessments or receiving the support they need. As a result, the child has been able to access the services they need to achieve better outcomes.

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Overall experiences and progress of children and young people: good

The staff team working in the home treat all sensitive health matters for the child with care and respect. They support the child to attend all relevant health appointments and make sure that the child understands the outcome of them. Staff discuss health concerns in a way that is comfortable for the child to ensure that they do not cause any shame or embarrassment.

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Overall experiences and progress of children and young people: good

Staff at the home recognise the importance of family relationships for the child. Staff facilitate and supervise the child's visits to their family in line with local authority plans. The frequency and quality of visits have improved during their time at the home. Staff enable the child to build and maintain relationships with their family and develop a positive sense of identity.

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How well children and young people are helped and protected: good

Staff are knowledgeable about the child's risks and the strategies they need to implement to keep them safe. There are clear and individualised risk assessments in place for the child that include all relevant concerns. Risk assessments are reviewed regularly and are updated following incidents.

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How well children and young people are helped and protected: good

Incidents at the home are infrequent. Incidents that have taken place have been clearly recorded and well managed in line with risk assessments. The manager evaluates the information in incident reports and ensures that follow-up work is completed with the Inspection report for children's home: SC064573 4 child. As a result, the manager and staff learn from incidents and strengthen the support for the child.

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How well children and young people are helped and protected: good

The registered manager ensures that staff access training and are knowledgeable about the risks identified for the child. The knowledge that staff gain from training is revisited with them in both supervision sessions and team meetings to ensure that training is effective. As a result, staff have a good knowledge and skill base to safeguard the child.

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How well children and young people are helped and protected: good

The manager and staff implement a restorative model of behaviour management. There have been no incidents of staff physically holding the child. The staff are trained in using de-escalation techniques and these work well for the child. Due to this, the child is developing a positive sense of wellbeing and respect.

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How well children and young people are helped and protected: good

On one occasion, a member of staff behaved in a way that over stepped professional boundaries. The child was not harmed as a result of this, and the manager addressed this appropriately. The staff have completed additional training, and further supervision has been completed with the staff member involved.

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How well children and young people are helped and protected: good

The manager has not always ensured that the home environment is safe. There were disused pallets stored inappropriately in the garden following a shed being fitted. The manager has plans for these to be removed. However, this has not been completed in a timely manner.

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The effectiveness of leaders and managers: good

The home is led by a qualified and experienced registered manager. A responsible individual is monitoring the improvements in practice in the home. They both have high aspirations for the child and the staff team. The manager knows the child well and advocates on their behalf. The manager leads by example. One member of staff said, 'The manager would not expect you to do anything they would not do themselves. They go above and beyond for the child here.'

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The effectiveness of leaders and managers: good

Regular supervision is taking place for all staff. Supervision is used as a time for reflection and to review any training that staff have attended. However, the records of supervision and team meetings could be strengthened with the inclusion of clear actions and timescales.

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The effectiveness of leaders and managers: good

The child's plans are clear and detailed. They provide staff with clear guidance on how to meet the child's needs in line with local authority plans. The manager reviews these on a regular basis and ensures that all professionals working with the child are involved in the development of these. This helps the manager to evidence the child's progress.

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The effectiveness of leaders and managers: good

The manager has established positive relationships with external professionals. External professionals speak positively of the level of communication they have with the management team and the quality of care the child receives. The manager advocates on behalf of the child to ensure that they receive support that meets their needs and enables them to understand decisions made for them. Inspection report for children's home: SC064573 5 Management oversight and evaluation are a particular strength in this home. All records and plans are regularly updated and include clear oversight and evaluation by the management team. The management team has a very good knowledge of the progress that the child is making and areas where improvements are needed. This ensures that a continued good quality of care is provided to the child. Inspection report for children's home: SC064573 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

provide to children living in the home the physical necessities they need in order to live there comfortably;

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

meet the needs of each child. (Regulation 6 (2)(vii)(c)(i))

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Requirement Due date

Specifically, the registered person must ensure that the garden area is made safe and maintained to a high standard. 4 February 2026

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Recommendation

 The registered person should include actions and timescales within supervisions in order to ensure that they are reflective and impact change. ('Guide to the Children's Homes Regulations, including the quality standards', page 61, 13.2)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: SC064573 7

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Children's home details

Registered provider: Crossway Services Limited

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Children's home details

Registered provider address: 2 The Calls, Leeds LS2 7JU

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Children's home details

Responsible individual: Kealey Rushworth

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Inspector

Rose Maddocks, Social Care Inspector Inspection report for children's home: SC064573 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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