Changing Generations JP Limited

Inspection report for residential family centre: Changing Generations JP Limited 1 Changing Generations JP Limited Changing Generations JP Ltd 1A Aylward Road, Forest Hill, London SE23 2JE Inspected under the social care common inspection framework

p.1

Information about this residential family centre

This residential family centre provides parental assessments for up to 4 families at any one time and is staffed on a 24-hour basis.

p.1

Information about this residential family centre

The centre and manager registered with Ofsted in January 2025.

p.1

Information about this residential family centre

At the time of this inspection, there were 2 families living at the centre who were undergoing assessment.

p.1

Overall experiences and progress of

children and parents, taking into account good

p.1

Overall experiences and progress of

How well children and parents are helped and protected good

p.1

Overall experiences and progress of

The effectiveness of leaders and managers good

p.1

Overall experiences and progress of

The residential family centre provides effective services that meet the requirements for good.

p.1

Overall experiences and progress of

Date of previous inspection: not previously inspected

p.1

Overall experiences and progress of

Overall judgement at last inspection: not applicable

p.1

Overall experiences and progress of

Enforcement action since last inspection: none Inspection report for residential family centre: Changing Generations JP Limited 2

p.1

Overall experiences and progress of children and parents: good

The centre provides a welcoming, relaxed, and friendly environment. It is decorated and maintained to a high standard.

p.2

Overall experiences and progress of children and parents: good

Families benefit from individualised assessments and support that is responsive to their needs. A local authority placement manager said that leaders, managers, and staff are, 'Responsive to the needs of the families we have placed, including a supportive, containing and nurturing response to complexities in needs, thinking flexibly and collaboratively about individual family circumstances.'

p.2

Overall experiences and progress of children and parents: good

Parents benefit from individualised and bespoke support. Staff support parents with learning difficulties by using visual prompts and clear, accessible language during key-work sessions, the assessment process and within daily planning. Parents speak positively about staff. One parent said that although they may have 'ups and downs, staff are polite, very calm and have a sense of humour – nice to be with'.

p.2

Overall experiences and progress of children and parents: good

Parents describe receiving support and guidance that helps them to 'learn' and 'improve' upon their parenting skills. Parents have regular opportunities to express their views. There are weekly reflection sheets for parents to complete, which are considered as part of the ongoing assessment process. The introduction of feedback questionnaires when parents leave the centre is a helpful addition that informs ongoing practice and service development.

p.2

Overall experiences and progress of children and parents: good

Parents say that they feel confident to raise concerns and understand the formal complaints process. However, minor complaints or 'grumbles' are not always followed up or formally recorded. This can lead to frustration and affect the positive relationships that are essential to support families. For example, parents said that some members of staff have told them that they are not able to access some of the communal areas in the evenings, while managers have said this is not the case. There is an inconsistency in the message given to parents, which can cause some frustration and unnecessary friction.

p.2

Overall experiences and progress of children and parents: good

Parenting assessments are comprehensive and address the court's letter of instruction. They provide measured and fair analysis of parents' capacity to meet their children's needs and promote their welfare. Assessing social workers demonstrate a good understanding of the assessment framework and triangulate evidence from the centre's observations, key-work sessions, specialist reports, and the legal bundle. This ensures that there is a balanced and well-informed assessment of parental capacity. Assessments consider parents' strengths alongside areas of challenge and lead to realistic recommendations for the court to consider.

p.2

Overall experiences and progress of children and parents: good

Staff are knowledgeable about their roles and responsibilities and understand how their work contributes to the overall assessment of parenting capacity. Inspection report for residential family centre: Changing Generations JP Limited 3 The centre provides a wide range of activities both on site and in the community, supporting parents and children to have positive experiences together. Parents access structured parenting sessions and specialist groups. Further specialist support is available to parents through the centre's in-house therapist, which is offered to all parents routinely.

p.2

Overall experiences and progress of children and parents: good

Families are also encouraged to access community activities, such as stay-and-play baby groups and baby massage. Important family milestones, such as birthdays, are celebrated collectively, enhancing children's experiences and fostering a sense of belonging.

p.3

How well children and parents are helped and protected: good

Staff have a good level of safeguarding knowledge and can identify risk effectively. They adapt their practice in response to new or emerging concerns. Parents are supported to understand how best to keep themselves and their children safe.

p.3

How well children and parents are helped and protected: good

Pre-placement assessment and suitability risk assessments are completed. Assessments take into account parents' histories, their presenting needs, the needs of other residents and the skills and experience of the staff team.

p.3

How well children and parents are helped and protected: good

Regular training workshops and team meetings help to maintain staff awareness and support a shared approach to managing safeguarding issues.

p.3

How well children and parents are helped and protected: good

Incidents within the centre are managed well. There is evidence of management oversight of incidents in records. However, this oversight is not always consistent. There are some gaps in information and follow-through actions are not recorded. Family care plans and risk assessments are updated in response to incidents to ensure that there are effective strategies in place to keep both children and adults safe.

p.3

How well children and parents are helped and protected: good

Leaders, managers and staff work effectively with partner agencies. They report safeguarding concerns promptly, prioritising children's safety and welfare. The registered manager consults effectively with the local authority designated officer and acts promptly on advice given.

p.3

The effectiveness of leaders and managers: good

Leaders and managers are child focused, dedicated practitioners who are ambitious and demonstrate a strong understanding of the centre's strengths and areas requiring development. Their proactive approach through regular management reviews, regulatory reporting and thematic deep-dive audits ensures that decision-making is consistently aligned with the national minimum standards and targeted towards improving outcomes for children.

p.3

The effectiveness of leaders and managers: good

Staff report that they are happy at work and feel valued in the team. Staff describe having meaningful opportunities for training and further professional development. Leaders and managers are approachable and operate an open-door culture, creating Inspection report for residential family centre: Changing Generations JP Limited 4 a supportive environment in which staff feel confident to seek guidance. Staff describe the registered manager as fostering a culture of 'growth and personal development', which supports their ability to meet the needs of children and families effectively.

p.3

The effectiveness of leaders and managers: good

Leaders, managers and staff receive regular supervision. While the supervision of staff is consistent and of good quality, not all supervisors for residential staff have completed formal supervision training. Supervision sessions provided by the responsible individual for the registered manager is a particular strength and reinforces continuous learning, professional curiosity, and opportunities to share insight.

p.4

The effectiveness of leaders and managers: good

Communication in the service is generally strong; however, leaders recognise that minor inaccuracies exist in some of the centre's processes and records. They are taking steps to clarify lines of responsibility among senior staff. This will support more-efficient working practices and contribute to improved accuracy in documentation.

p.4

The effectiveness of leaders and managers: good

Leaders and managers maintain effective and constructive partnerships with external professionals. They demonstrate confidence in challenging external agencies, including local authorities, when necessary to advocate for families. They ensure that children's needs remain the priority and that their welfare is consistently promoted. Inspection report for residential family centre: Changing Generations JP Limited 5

p.4

Recommendations

 The registered person should ensure that when parents raise issues informally that staff take account of these views and that parents receive prompt feedback on any concern or complaint raised. (Residential family centres: NMS 2.1, 2.4)

p.5

Recommendations

 The registered person should ensure that families have access to shared spaces and that the centre is a homely environment. (Residential family centres: NMS 11.2, 11.7)

p.5

Recommendations

 The registered person should ensure that staff who provide supervision to others are appropriately qualified and experienced. (Residential family centres: NMS 17.4)

p.5

Recommendations

 The registered person should ensure that managers and staff are clear about their roles and responsibilities and that procedures within the centre and expectations regarding record-keeping are clearly defined. (Residential family centres: NMS 19.3)

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Changing Generations JP Limited 6

p.5

Residential family centre details

Registered provider: Changing Generations JP Ltd

p.6

Residential family centre details

Registered provider address: 1A Aylward Road, Forest Hill, London SE23 2JE

p.6

Inspector

Amanda Burrows, Social Care Inspector Inspection report for residential family centre: Changing Generations JP Limited 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

p.6

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.7

Inspector

T: 0300 123 4234 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.7