Children's Home run by Pinewood Residential Care Services Ltd in Merton

Inspection report for children's home: 2823600 1 Registered provider: Pinewood Residential Care Services Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

The home provides care for up to 2 children with social and/or emotional difficulties.

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Information about this children’s home

The privately run home and manager were registered with Ofsted on 6 August 2025.

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Information about this children’s home

At the time of the inspection, there was one child living in the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children's home: 2823600 2

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Overall experiences and progress of children and young people: good

Staff routinely promote and support children’s cultural identities. This helps children feel confident and proud of who they are and to develop self-awareness. Staff also prepare home-cooked meals, which children enjoy, providing comfort and a sense of routine.

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Overall experiences and progress of children and young people: good

Staff support planned family time in the home. This enables children to maintain positive strong connections with their families and feel secure and reinforces their sense of belonging.

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Overall experiences and progress of children and young people: good

Staff build good relationships with children, which helps them talk openly about their rights, choices and feelings. Children enjoy card games, free-flow discussions and community activities with staff. Clear and consistent daily routines help children understand what happens next, promoting stability and wellbeing.

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Overall experiences and progress of children and young people: good

Children make steady progress in their education. Staff encourage participation and provide additional resources to help children achieve their goals, fostering confidence and motivation.

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Overall experiences and progress of children and young people: good

Staff promote good health and support children with self-care. They attend health appointments and follow up with professionals to prevent delays, ensuring children’s physical and emotional needs are met.

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Overall experiences and progress of children and young people: good

Staff and leaders provide a safe and well-maintained home. Children personalise their bedrooms, although other areas of the home could be more child-friendly to create a warmer, more nurturing environment.

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How well children and young people are helped and protected: good

Staff provide key-work sessions for children. Focused sessions help children understand risk and make sense of what is happening, supporting the development of self- awareness, resilience and autonomy.

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How well children and young people are helped and protected: good

The registered manager and staff share information effectively with the children’s professional network. This helps reduce risk and ensures that children’s needs are anticipated and supported appropriately. Staff work together to keep children safe in the community, planning ahead and using robust risk assessments to consider contingencies when staff are away from the home with children.

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How well children and young people are helped and protected: good

Staff listen to and acknowledge what children say. Records consistently capture children’s voices, helping staff to shape plans and assessments. Staff manage behaviour and complex situations effectively, implementing daily strategies to reduce concerns and keep children safe. Inspection report for children's home: 2823600 3 The registered manager understands safe recruitment procedures and ensures children are cared for by staff they can trust.

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How well children and young people are helped and protected: good

Staff demonstrate a clear understanding of the home’s local protocol for children who go missing. They can follow the correct procedures promptly, maintain detailed and accurate records of any incidents, and report concerns confidently. Staff understand the importance of timely communication with relevant professionals and ensure that all actions taken are clearly documented and reviewed.

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The effectiveness of leaders and managers: good

Staff develop skills through training to safeguard children effectively. This equips them with the knowledge and skills to identify and manage risks in and around the home for children. Leaders and the registered manager regularly plan training to meet the evolving needs of children.

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The effectiveness of leaders and managers: good

Since the home was registered, the staff team has remained stable, supporting high morale and a positive working environment. Group supervision and team meetings focus on children’s needs and help staff develop awareness in practice, for example, understanding adultification.

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The effectiveness of leaders and managers: good

The registered manager maintains strong connections with local agencies, including with the Safer Neighbourhood Police, the local authority and other partner agencies. These partnerships ensure children’s wellbeing is promoted. The registered manager advocates for children and applies professional challenge when necessary to address concerns.

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The effectiveness of leaders and managers: good

Leaders and the registered manager demonstrate commitment to meeting children’s needs. They regularly evaluate children’s progress, consider next steps and use learning reviews to improve practice and guide staff in providing good-quality care. Inspection report for children's home: 2823600 4

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Recommendation

 The registered person should ensure all areas of the home are nurturing and inviting for children and should provide a child-friendly environment. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2823600 5

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Children’s home details

Registered provider: Pinewood Residential Care Services Ltd

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Children’s home details

Registered provider address: Floor 3, Sunley House, Bedford Park, Croydon, United Kingdom, CR0 2AP

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Children’s home details

Responsible individual: Scott Hampshire-Jones

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Inspector

Andrea Ulett, Social Care Inspector Inspection report for children's home: 2823600 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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