Children's Home run by Satash Community Care Project Limited in Thurrock

Inspection report for children’s home: SC462450 1 SC462450

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Registered provider: Satash Community Care Project Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned home that provides care and support for up to three children with learning and physical disabilities.

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Information about this children’s home

The manager registered with Ofsted in March 2025.

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Overall experiences and progress of

children and young people, taking into account

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inadequate

How well children and young people are helped and protected inadequate

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inadequate

The effectiveness of leaders and managers requires improvement to be good

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inadequate

There are serious and widespread failures that mean children and young people are not protected and their welfare is not promoted or safeguarded.

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inadequate

Date of last inspection: 5 November 2024

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inadequate

Overall judgement at last inspection: good

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inadequate

Enforcement action since last inspection: none Inspection report for children’s home: SC462450 2

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Inspection date Inspection type Inspection judgement

05/11/2024 Full Good 14/11/2023 Full Good 06/12/2022 Full Good 21/07/2021 Full Good Inspection report for children’s home: SC462450 3

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Overall experiences and progress of children and young people: inadequate

Children have made progress at this home and generally feedback from families and professionals is good. However, significant shortfalls in the safety of children and management oversight have resulted in an overall judgment of inadequate. These shortfalls have put children at serious risk of harm.

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Overall experiences and progress of children and young people: inadequate

Three children were living at the home at the time of the inspection. Since the last inspection, no children have left the home, and one child has moved into the home. The inspectors spent time with all the children.

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Overall experiences and progress of children and young people: inadequate

Children have highly complex needs and are fully reliant on staff to meet all of their day- to-day needs. Leaders and managers have failed to understand children’s needs and vulnerabilities, and this has resulted at times in poor staff practice.

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Overall experiences and progress of children and young people: inadequate

The home and garden are spacious, and parts of the home are comfortable and homely. However, one child’s bedroom needs redecoration, and some other areas of the home are tired and worn. Some signage that offers helpful guidance to children are hung too high on the walls and children cannot see them.

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Overall experiences and progress of children and young people: inadequate

Staff take the time to build relationships with children. Children are comfortable in the presence of staff. Children were seen laughing, singing and showing affection toward staff. A family member said, ‘This is a home from home for my child.’

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Overall experiences and progress of children and young people: inadequate

Children are making progress. One child’s significant physical health needs have improved because of staff support. This has meant the child spends less time in hospital receiving treatment. As a result, the quality of life for this child has improved.

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Overall experiences and progress of children and young people: inadequate

Staff help children to build their communication skills by using specialist equipment. Children’s ability to communicate their worries, wishes and feelings has increased. This has helped reduce incidents, including self-harm and staff being hurt.

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Overall experiences and progress of children and young people: inadequate

Children have good attendance to school and are very keen to attend. This has helped them make friends outside of the home that children have enjoyed spending time with.

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How well children and young people are helped and protected: inadequate

One child has difficulties with their mobility and their balance. They are susceptible to trips and falls. Leaders and managers failed to take timely and appropriate action when a child fell and presented with symptoms of concussion. Poor decision-making resulted in the child not receiving medical advice until raised during the inspection by the inspector. This lack of swift and decisive action does not safeguard children.

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How well children and young people are helped and protected: inadequate

Leaders and managers have been ineffective in seeking up-to-date medical advice and consent from one child’s placing authority relating to their health needs. This has led to Inspection report for children’s home: SC462450 4 inadequate practice when the child needed to take some medication. The child was physically restrained on a number of occasions. This action was not reasonable or proportionate. Following the restraints, leaders and managers failed to inform the placing authority in a timely way. Leaders and managers have not spoken with the child about the measure used or fully explored it with the staff. No learning has been identified to improve staff practice. Leaders and managers, including the responsible individual, did not demonstrate a clear understanding of the importance of ensuring the use of restraint must always be reasonable, proportionate and necessary.

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How well children and young people are helped and protected: inadequate

Agency staff have been used occasionally to support children. Leaders and managers have not fully reviewed agency staff’s pre-employment checks to ensure they are suitable to work with children. One staff member’s police record check had not been renewed for 7 years.

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How well children and young people are helped and protected: inadequate

When staff practice has fallen short in relation to medication errors. Leaders and managers have taken robust and timely action to identify learning and retrain staff. This has meant no further errors have followed.

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The effectiveness of leaders and managers: requires improvement to be good

The registered manager is appropriately qualified and experienced for the role. However, the registered individual and registered manager have failed to recognise, act on or evaluate the impact of poor staff practice.

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The effectiveness of leaders and managers: requires improvement to be good

Overall, management monitoring is ineffective. Some significant shortfalls identified at this inspection had not been identified through the existing monitoring arrangements by the responsible individual and the registered manager. Leaders and managers do not always review serious incidents fully, explore their causes or take appropriate actions. This includes taking timely action to address concerns raised by staff to on-call managers. They also did not take timely action to address significant concerns raised during the inspection.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers do not fully consider staff experience and training to ensure they have the skills to support children with extremely complex needs before they move in. They did not adequately consider the impact of a new child coming to live at the home on the children already living there.

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The effectiveness of leaders and managers: requires improvement to be good

Children experience stability from staff who have worked at the home for a long time. Staff are committed to supporting children to make progress, and they enjoy spending time with the children.

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The effectiveness of leaders and managers: requires improvement to be good

Feedback from family members and professionals was consistently positive. They said that children are making progress and children are happy.

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The effectiveness of leaders and managers: requires improvement to be good

Ofsted have issued compliance notices under regulations 10, 13, 26, 35 as a result of the failures in the home. Inspection report for children’s home: SC462450 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The health and well-being standard is that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

understand the child’s health and wellbeing needs and the options that are available in relation to the child’s health and well-being, in a way that is appropriate to the child’s age and understanding;

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Requirement Due date

understand and develop skills to promote the child’s wellbeing;

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Requirement Due date

(Regulation 10 (1) (2)(a)(ii)(iv)) 22 February 2026

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Requirement Due date

*The registered person must ensure that—

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure ("the user"), and of any other person present when the measure was used;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")— 22 February 2026 Inspection report for children’s home: SC462450 6 has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure.

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Requirement Due date

(Regulation 35 (3)(a)(ii)(iv)(v)(vi)(b)(i)(ii)(c))

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

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Requirement Due date

(Regulation 13 (1)(b) (2)(a)(c)(f)(g)(h)) 22 February 2026

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Requirement Due date

have the capacity, experience and skills to supervise the management of the home, or the homes, in respect of which the responsible individual is nominated.

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Requirement Due date

(Regulation 26 (7)(b)) 22 February 2026 Inspection report for children’s home: SC462450 7 * These requirements are subject to a compliance notice.

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Recommendations

 The registered person should maintain good employment practice by ensuring any staff member working with children has an up-to-date criminal records check and that references have been checked by the registered person. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61 paragraph 13.1)  The registered person should ensure they only accept placements for children where they are satisfied that the home can respond effectively to the child’s assessed needs. Leaders and managers should assess staff’s skills, experience and training along with the impact that the placement will have on the existing group of children. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 56, paragraph 11.4)  The registered person should ensure that children’s bedrooms are well decorated and presented. The home should seek as far as possible to maintain a homely rather than

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Recommendations

‘institutional’ impression. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15 paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’ Inspection report for children’s home: SC462450 8

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Children’s home details

Registered provider: Satash Community Care Project Limited

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Children’s home details

Registered provider address: 25 Balham High Road, London SW12 9AL

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Children’s home details

Responsible individual: Thanaletchmi Loganathan

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Inspectors

Lexi Mitchell, Social Care Inspector Sophie Levy, Social Care Inspector Inspection report for children’s home: SC462450 9 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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