Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report for children’s home: SC437305 1 SC437305 Registered provider: Cambian Childcare Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and managed by a private company. It provides care for up to 8 children who may experience social and emotional difficulties.

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Information about this children’s home

The manager registered with Ofsted in April 2022.

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Information about this children’s home

At the time of this inspection, 5 children were living at the home and all provided feedback to inspectors.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 15 January 2025

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: SC437305 2

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Inspection date Inspection type Inspection judgement

15/01/2025 Full Outstanding 20/06/2023 Full Good 23/08/2022 Full Good 16/03/2022 Full Good Inspection report for children’s home: SC437305 3

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Overall experiences and progress of children and young people: outstanding

Children make exceptional progress from their individual starting points because staff have an in-depth understanding of their backgrounds and experiences and support them well. Staff spend meaningful time with children enabling them to build strong trusting relationships. They provide bespoke care and support that is tailored to each child. As a result, children feel understood and valued.

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Overall experiences and progress of children and young people: outstanding

The staff provide a warm, welcoming and nurturing environment that significantly contributes to children’s sense of stability and belonging. Children are actively encouraged to personalise their bedrooms, and they benefit from a wide range of high- quality communal spaces. This includes games rooms, lounges, educational areas and a dining space. The home is decorated to a high standard and feels homely throughout. This environment helps children feel safe, settled and proud of where they live, supporting their emotional wellbeing and development.

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Overall experiences and progress of children and young people: outstanding

Staff place children’s voices at the heart of practice. They consistently seek and listen to children’s wishes and feelings through both formal and informal opportunities, individually and in groups. Children are confident to express their views, knowing they will be taken seriously. Staff respond promptly and effectively to children’s requests demonstrating genuine care and respect. This empowers children and strengthens their trust in adults. Children speak very positively about their experiences, with some stating they ‘love living in the home.’

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Overall experiences and progress of children and young people: outstanding

Education and learning are prioritised, and children are well supported to achieve their potential. Staff have high aspirations for children and celebrate their successes, helping them to build confidence and self-esteem. Staff show genuine interest in children’s learning and progress, which reassures children that their achievements matter. When challenges arise, the registered manager and staff advocate swiftly and effectively. For example, when one child experienced difficulties with school attendance, the registered manager intervened promptly, securing an appropriate support package that enabled the child to return to full-time education. This demonstrates strong leadership and a strong focus on improving outcomes for children.

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Overall experiences and progress of children and young people: outstanding

Children benefit from support to maintain and develop meaningful relationships with family members, friends and others who are important to them. Staff show a strong commitment to promoting these connections and routinely facilitate and transport children to spend time with loved ones. Positive experiences, holidays and activities are well documented through photographs and written records. This gives children lasting memories they can reflect on and enhances children’s sense of identity and emotional security. Inspection report for children’s home: SC437305 4 Children are well prepared for independence. Since the last inspection, one young person has successfully moved into their own accommodation. Staff worked closely with them to develop practical independence skills, including budgeting and daily living tasks. There was purposeful and effective direct work, ensuring the young person felt confident

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Overall experiences and progress of children and young people: outstanding

Staff maintain ongoing contact and have ensured that appropriate multi-agency support is in place following the move. The young person described the home as ‘the best one in the country,’ highlighting the trusted relationship they continue to have with staff. The child retains the registered manager’s contact details, and a spare key is kept at the home for emergencies, demonstrating the attachment that staff have built with the young person while living at the home

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How well children and young people are helped and protected: outstanding

Staff have an advanced understanding of safeguarding and consistently demonstrate confident, child-centred practice. All staff receive high-quality, specialist training that strengthens their knowledge and skills in recognising, responding to and preventing harm. Safeguarding is a standing agenda item in team meetings and is explored in depth during supervision, ensuring that learning is embedded and practice remains reflective and responsive.

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How well children and young people are helped and protected: outstanding

Children rarely go missing from the home. When this happens, staff respond promptly and effectively through a well-co-ordinated and proportionate response. Staff prioritise children’s safety and welfare, maintaining contact where appropriate and working closely with relevant agencies. Following a child’s return to the home, staff spend time with them to explore what happened and to review and strengthen risk management plans. This supportive approach helps children to reflect safely on their experiences and contributes to a sustained reduction in incidents. Children report that they feel safe living in the home.

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How well children and young people are helped and protected: outstanding

Staff have a strong understanding of the risks associated with internet use and social media. These risks are discussed openly and sensitively with children helping them to understand how to keep themselves safe both online and in the community. Appropriate safeguards and restrictions are applied in line with individual care plans, balancing protection with children’s rights and independence. This proactive work supports children to develop the skills they need to make safer choices.

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How well children and young people are helped and protected: outstanding

Risk assessments are thorough, detailed and regularly reviewed to reflect children’s individual vulnerabilities and changing circumstances. The registered manager provides clear oversight and ensures updates are effectively communicated to staff and relevant professionals. Staff talk to children about identified risks in an age-appropriate and supportive way, helping them to understand how risks can be managed.

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How well children and young people are helped and protected: outstanding

Physical intervention is used only as a last resort. Since the last inspection, staff have needed to hold a child on only one occasion. All staff are trained in de-escalation techniques and in supporting children to recognise and manage their emotions safely. Inspection report for children’s home: SC437305 5 Behavioural incidents are comprehensively recorded, reviewed and subject to robust management oversight. Following any intervention, staff provide children with reassurance, emotional support and opportunities to talk. This helps children to feel safe, valued and cared for, even during times of distress.

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The effectiveness of leaders and managers: outstanding

Leadership and management of the home is exceptionally strong, and this has a positive impact on the experiences and outcomes of children. The registered manager provides inspirational, consistent and child-focused leadership, creating a culture of high expectations, reflection and continuous improvement. Staff speak very positively about the personal support that they receive and describe supervision as purposeful, reflective and supportive. Supervision sessions actively encourage staff to evaluate their practice, understand the impact of their work, and continually improve the care that they provide to children.

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The effectiveness of leaders and managers: outstanding

The registered manager is highly visible and fully involved in the day-to-day running of the home. Their presence creates a strong sense of stability and reassurance for both staff and children. Staff feel well supported, confident and motivated in their roles, which directly contributes to the consistency and quality of care children receive. Training is prioritised, and staff are provided with a comprehensive programme that ensures they have the skills, knowledge and confidence required to meet the children’s needs.

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The effectiveness of leaders and managers: outstanding

Quality assurance processes are robust, embedded and highly effective. The registered manager maintains clear oversight, and routinely monitors outcomes for children. Practice within the home is regularly reviewed, and learning from incidents is used constructively to drive improvement. Reflection is encouraged at both an individual and team level, with learning shared in supervision and team meetings. This approach ensures that practice is continually strengthened and remains child-focused.

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The effectiveness of leaders and managers: outstanding

Case records are of a high standard. They are clear, detailed and accurately reflect children’s daily lives, the work undertaken with them and the progress they make. Records are consistently updated and provide a strong narrative of each child’s journey, demonstrating thoughtful planning, purposeful interventions and positive outcomes.

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The effectiveness of leaders and managers: outstanding

The registered manager knows the children extremely well and ensures that their voices are central to decision-making. They spend regular, dedicated time with each child to capture their wishes and feelings and to seek feedback about their experiences in the home. The registered manager is a strong and effective advocate for children, ensuring that their needs, views and best interests are prioritised at all times. They attend all key meetings related to children’s care and planning, ensuring that children’s voices are heard and that plans progress without delay.

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The effectiveness of leaders and managers: outstanding

Partnership working is a significant strength of the leadership team. The registered manager works closely and effectively with a wide range of professionals to implement, review and progress children’s plans in a timely way. External professionals praise the quality of communication and collaboration from staff within the home. This strong Inspection report for children’s home: SC437305 6 multi-agency working ensures that children receive coordinated, well-planned support that meets their needs.

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The effectiveness of leaders and managers: outstanding

No requirements or recommendations were raised following this inspection. Inspection report for children’s home: SC437305 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC437305 8

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Children’s home details

Registered provider: Cambian Childcare Limited

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Children’s home details

Registered provider address: Caretech, Parkview, 82 Oxford Road, Uxbridge UB8 1UX

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Children’s home details

Responsible individual: Joanne O’Donnell

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Inspectors

Lisa Richards, Social Care Inspector (lead) Sarah Adotey, Social Care Inspector Inspection report for children’s home: SC437305 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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