Angel UK Care Supported Accommodation Service

Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 1 Angel UK Care Supported Accommodation Service Registered provider: Angel UK Care Limited

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Inspected under the social care common inspection framework

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provider

Angel UK Care Limited registered as a supported accommodation provider with Ofsted on 4 April 2024. The nominated individual is also the director. The registered service manager left in January 2025.

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provider

The service is registered to provide single occupancy and ring-fenced shared accommodation and can accommodate up to 10 children. The provider does not have any single occupancy premises open.

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provider

At the time of the inspection, one child aged 17 was living in one of the provider's ring-fenced shared premises.

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provider

Inspection dates: The inspection was announced on 12 January 2026 and started that day. The inspectors were on site on 14 and 15 January 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children's experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be approximately within 18 months.

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Summary of findings

There are inconsistencies and gaps in leaders and managers' implementation of their reviewed policies, which effect some of the children's experiences and their transition on from the service.

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Summary of findings

Leaders and managers allow some members of staff to work with insufficient references and checks.

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Summary of findings

Children experience inconsistent support from staff. Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 2

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Overall experiences and progress of children

Since the last inspection, 5 children have moved out, and one child has recently moved in.

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Overall experiences and progress of children

Children who have left the service received limited support to prepare for their next stage and moving on. Those children did not make progress during their time with the provider. For example, the children did not learn about keeping safe or healthy relationships. The managers arranged for children with similar vulnerabilities to live together, and the staff did not have the skills to help those children individually.

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Overall experiences and progress of children

Children come to visit to look around and see their new home before they move in. They can personalise their living space and talk about what is important to them before they live at the premises. When children move in, they receive help to adjust to the new environment and location.

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Overall experiences and progress of children

Staff explore with children opportunities for them to find vocational training or apprenticeships. However, children receive inconsistent support from staff to engage with employment or training opportunities. Children are not in education.

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Overall experiences and progress of children

Effort to build trust with children is inconsistent across the staff team. Often, staff struggle to find ways to form positive or trusted relationship with children, which limits the progress that the children make. Some members of staff find creative ways to discuss career goals for the children alongside their interests and hobbies.

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Overall experiences and progress of children

Children receive mixed messages from staff when they raise issues about their home, such as the reason for locks on their bedroom window. Children are unclear about whether the feedback they give about how to improve their environment is listened to by the staff.

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Overall experiences and progress of children

In one premises, children do not know if the oven in the shared kitchen is working or how to use it. In the same premises, there is limited cutlery and utensils for children to use. This does not ensure that children have the resources to further develop their independence skills in meal preparation and cooking.

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How well children are helped and protected

Staff recruitment checks are not completed thoroughly. The managers have reviewed the recruitment policy but continue to allow staff to start working with insufficient references. Police checks from abroad have not been received for one staff member. This has the potential to expose children to risks from those who are in a position of trust. This shortfall was raised at the last full inspection.

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How well children are helped and protected

Managers and staff show an understanding of relevant issues, such as the importance of maintaining friendships and relationships and the effect isolation may Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 3 have for children. This enables children to manage difficult times and reduces the frequency of missing-from-home incidents for one child.

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How well children are helped and protected

Managers and staff have an awareness of issues such as child exploitation. They can recognise and identify risks to children. They liaise with professionals and safeguarding partners to ensure that there are effective and coordinated plans to promote the children's personal safety.

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How well children are helped and protected

To screen referral information, managers have recently implemented a new matching matrix to consider children's needs and their likely compatibility with others. Managers now discuss the children's needs with placing authorities to fully evaluate their social histories and whether they can support individual children's needs. This increases the possibility of avoiding negative influences for children in the homes.

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How well children are helped and protected

Relevant information from referrals is reflected in support plans and risk assessments, but information from one-to-one sessions is not promptly reflected in updated plans. This can create inconsistency in the continuity of support that the children receive and results in delays in translating plans into action.

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How well children are helped and protected

The children's guide is not clear about children's rights and entitlements. The guide does not provide information about who to contact if children have a concern about staff or leaders and managers. There is no reassurance that all complaints will be explored by managers or staff who are not subject to the complaint.

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How well children are helped and protected

The provider did not fully implement the recommendations given by the local authority designated officer of having an internal review of an inappropriate response to a child from staff. The senior managers explored the staff's view of the incident. The staff member continued to work for the service for 2 months before leaving.

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The effectiveness of leaders and managers

In recent weeks, the nominated individual has appointed a new service manager. The application to register the new proposed registered service manager was completed by the nominated individual during this inspection.

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The effectiveness of leaders and managers

Staff and managers complete clear induction processes that help them to clarify their roles and the expectations when supporting children. Staff do not receive appraisals or probationary reviews. Staff supervision is not regular or consistent, and there is no record of supervision happening for managers. This limits the ability for the nominated individual to have an effective oversight of the service and to support and guide the workforce.

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The effectiveness of leaders and managers

The proposed registered manager is present in the home. This enables them to observe the dynamics between staff and children and to regularly seek children's feedback. They are taking prompt action to address any concerns raised about the quality of staff practice. Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 4 The provider's statement of purpose does not accurately reflect the nature and remit of the supported accommodation provision, continuing to mention complex needs, which could be above and beyond the scope for supported accommodation.

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The effectiveness of leaders and managers

The provider has notified Ofsted of some significant events. However, they did not notify Ofsted when a staff member was subject to an allegation and referral to the local authority designated officer, which the placing authority made on behalf of a child. Other significant incidents have not been notified to Ofsted. This reduces Ofsted's ability to regulate the effectiveness of the service and the quality of children's experiences. Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm ;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff;

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Requirement Due date

ensure that each child is fully aware of their entitlements throughout the duration of their placement in supported accommodation, including—

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Requirement Due date

where relevant, their entitlements as a looked after child, where relevant, their entitlements as a care leaver, and where necessary, support each child to access those entitlements;

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Requirement Due date

ensure that a workforce plan (see regulation 10) for the supported accommodation undertaking is in place. (Regulation 4 (1) (2)(a)(b)(e)(g)(h)(iii)(iv)(j)) 16 April 2026 Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 6 The registered person must compile a statement (“the statement of purpose”) which covers the following matters in respect of the supported accommodation undertaking—

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Requirement Due date

(a)its purpose, including its ethos, core aims and function; (b)the category or categories of supported accommodation it offers; (c)the services it provides for children it accommodates and supports; (d)the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation and support, including the age range, number and sex of the children;

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Requirement Due date

(Regulation 9 (1)(a)(b)(c)(d)) 16 April 2026

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children's safety.

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1.

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Requirement Due date

The registered person must take reasonable steps to ensure that any individual who is working at premises used as supported accommodation and who does not fall within paragraph (2)(a) and (b) is appropriately supervised while carrying out the individual's duties. (Regulation 17 (1) (3)(d) (5)) 16 April 2026

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Requirement Due date

ensure that each permanent appointment of an employee is subject to the satisfactory completion of a period of probation.

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 18 (1)(b) (4)(b)(c)) 16 April 2026 Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 7 The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f) (4)(a)(i)(ii)(iii)(b)) 16 April 2026 Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 8

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Recommendation

 The young person's guide should help young people to understand their entitlements and what to expect from the service. In particular, the children's guide should be clear around the children's rights and complaint procedures, clarifying that children will not face repercussions for making a complaint. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 43)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 9

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Supported accommodation provider details

Registered provider: Angel UK Care Limited

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Inspectors

Daniela Ferrario, Social Care Inspector Seka Graovac, Social Care Inspector Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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