Nevaeh Homes Ltd

Inspection report for supported accommodation provider - monitoring visit: Nevaeh Homes Ltd 1 Nevaeh Homes Ltd

p.1

Inspected under the social care common inspection framework

p.1

provider

This service is owned and managed by a private provider. The provider can accommodate approximately 23 children in shared accommodation.

p.1

provider

At the time of the monitoring visit, 8 individual children were being accommodated.

p.1

provider

The provider has been registered since 17 January 2024. The registered service manager has been in post since the service was registered.

p.1

provider

Since registration, a monitoring visit has been carried out in response to concerns raised with Ofsted in relation to one particular property. Ofsted raised a compliance notice and three requirements. The service was inspected in November 2025, and the compliance notice remained in force.

p.1

This monitoring visit

A monitoring visit was conducted on 18 September 2025 in response to concerns regarding a particular property and the high level of support one child was receiving. A compliance notice was issued following the visit under regulation 4 of The Supported Accommodation (England) Regulations 2023.

p.1

This monitoring visit

A full inspection was then carried out on 12 November 2025 which found an inconsistent quality of service delivery adversely affecting some children’s experiences. The compliance notice in relation to the provider’s admissions process remained in force.

p.1

This monitoring visit

The purpose of this visit was to monitor the provider’s progress in meeting the steps identified in the notice. Inspection report for supported accommodation provider - monitoring visit: Nevaeh Homes Ltd 2 The inspector spoke with the nominated individual and reviewed documentation. No children have been accommodated since the full inspection.

p.1

This monitoring visit

Leaders and managers have developed an action plan to improve their admissions practice. They have developed new processes to ensure that all necessary information is obtained prior to children moving into the service. They believe this will help them ensure that only children who are appropriate for supported accommodation will be accepted. The effectiveness of these changes could not be proven, as the service had not received any referrals for children in accordance with the regulations.

p.2

This monitoring visit

The provider has implemented a process to ensure that staff continuously review the suitability of a child’s placement in supported accommodation. As a result, leaders and managers now identify when a child’s needs increase to a level that the service can no longer support.

p.2

This monitoring visit

Some staff within the service do not maintain professional boundaries with children. For example, one member of staff purchased a gift for a child using their own money. Leaders and managers were not aware of this.

p.2

This monitoring visit

Following a case review, it was agreed that the compliance notice had been met. The requirements made at the previous monitoring visit were not considered during this visit. These have been restated. Inspection report for supported accommodation provider - monitoring visit: Nevaeh Homes Ltd 3

p.2

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.3

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.3

Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm. (Regulation 5 (1) (2)(f)(iii))

p.3

Requirement Due date

This requirement was made at the last inspection and is restated. 13 March 2026

p.3

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.3

Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

p.3

Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child. (Regulation 7 (1) (2)(a)(b))

p.3

Requirement Due date

This requirement was made at the last inspection and is restated. 13 March 2026 Inspection report for supported accommodation provider - monitoring visit: Nevaeh Homes Ltd 4 The accommodation standard is that children experience a comfortable and secure living environment.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that the premises used as supported accommodation—

p.4

Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained. (Regulation 6 (1) (2)(b)(vi))

p.4

Requirement Due date

This requirement was made at the last inspection and is restated. 13 March 2026

p.4

Recommendations

 The registered person must ensure that Ofsted is notified of any serious incidents which is in line with their safeguarding policy. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, Page 24)  The registered person should ensure that the workforce development plan includes the managerial arrangements for oversight of the premises. The plan should also include how staff support children when there is on-site or floating support and how staff promote continuity of support. (‘Guide to the Supported Accommodation Regulations including Quality Standards’ page 47)  The registered person should ensure that staff performance is managed in a way that safeguards children and minimises the risk to them. This includes ensuring staff maintain appropriate professional boundaries. (‘Guide to the Supported Accommodation Regulations including Quality Standards’ page 51) Inspection report for supported accommodation provider - monitoring visit: Nevaeh Homes Ltd 5

p.4

Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

p.5

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Nevaeh Homes Ltd 6

p.5

Inspector

Amie Pearson, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Nevaeh Homes Ltd 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.6

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.7

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.7