Children's Home run by 360 Children’s Residential Services Limited in Devon

Inspection report for children’s home – monitoring visit: 2731541 1 Registered provider: 360 Children’s Residential Services Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private organisation and is registered to provide care for up to 2 children.

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Information about this children’s home

The home and the manager were registered with Ofsted in July 2023. The manager was present during the monitoring visit.

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Information about this children’s home

No children were living in the home at the time of this inspection.

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This monitoring visit

A monitoring visit was carried out on 1 December 2025 and the inspector found concerns about the leadership and management of the home. They also identified concerns about the care and safety of the child who lived there. Consequently, a compliance notice was issued under Regulation 12, ‘The protection of children standard’. The purpose of this monitoring visit was to determine the progress leaders and managers had made to address concerns outlined in the compliance notice.

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This monitoring visit

Leaders and managers accept that the home was in crisis due to ongoing and significant incidents and a lack of consistent, suitably trained staff. They are aware that this had a negative impact on the care of children. They recognise that action needed to be taken to ensure that children in their care receive the level of care and support that they need.

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This monitoring visit

Leaders and managers have begun to make the changes that are required. However, these are in their early stages. A permanent, experienced staff team is in place. This includes deputy managers who provide support with the management and oversight of the home. Training that aims to upskill staff in areas such as compliance, managing incidents and allegations has been booked. Team days to focus on Inspection report for children’s home – monitoring visit: 2731541 2 development and reflection have been planned. However, it is not yet known whether the training and development will have a positive impact on practice and therefore the care of children.

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This monitoring visit

A full review of practice around the crisis period has not been completed. This has prevented leaders and managers from identifying what went wrong and the precise actions needed to ensure that leaders, managers and staff are able to meet children’s needs and keep them safe in the future.

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This monitoring visit

The registered manager has identified a training course that should benefit her practice. However, this has not been discussed with the responsible individual. No review has been completed to determine whether the leadership and management of the home may have contributed to the concerns that have been identified. This has prevented any necessary learning from being identified and actioned.

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This monitoring visit

Work to complete repairs to the home is ongoing. Staff have completed tasks such as painting and assembling furniture.

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This monitoring visit

The manager has documented her oversight of incidents that have taken place when the previous child lived in the home. During these incidents, staff have restrained the child. The child has reported being hurt by these restraints. The management oversight does not consider the child’s expressed views and experiences. It lacks analysis, evaluation and critical reflection and review of staff practice. This has prevented thorough reviews of the staff practice during long and serious incidents and review of how the care and protection of children in the home could be improved.

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This monitoring visit

Staff have completed reflective conversations with the child who previously lived at the home following incidents. However, these conversations are not effective in gaining a view of the child’s experiences and feelings related to the incident or the practice of staff.

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This monitoring visit

Staff did not inform leaders and managers that the child had reported being punched by a member of staff until the next morning. This prevented management oversight and decision-making in relation to whether the child had been injured and whether they were safe. Leaders and managers took appropriate action once they were aware of the incident. However, this incident was not reported to Ofsted. Leaders and managers have not addressed these concerns with staff.

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This monitoring visit

The quality of the supervision that staff receive is mixed. There is a focus on their wellbeing and the need for support. However, there is a lack of discussion and reflection on safeguarding concerns and the incidents that have taken place. This does not support staff to reflect on their practice and to identify what has gone well and how their practice could be improved. Inspection report for children’s home – monitoring visit: 2731541 3 Staff attend well-planned, informative team meetings. These meetings provide some reflection on incidents and support systems that are in place for staff. Staff spoke positively about the relationships within the team and how they have provided support to one another. The registered manager is present in the home and approachable. However, some staff do not always feel listened to by managers or that managers are proactive in promoting change.

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This monitoring visit

Due to the nature of this monitoring visit, requirements and recommendations from the full inspection and the previous monitoring visit were not considered during this inspection. These requirements and recommendations remain in place. Inspection report for children’s home – monitoring visit: 2731541 4

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Inspection date Inspection type Inspection judgement

24/04/2025 Full Good 30/07/2024 Full Requires improvement to be good 22/11/2023 Full Requires improvement to be good Inspection report for children’s home – monitoring visit: 2731541 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

feedback on the experiences of children, including complaints received;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(f)(g)(ii)(h)) 8 February 2026 Inspection report for children’s home – monitoring visit: 2731541 6 In particular, leaders and managers must ensure that there is effective monitoring and oversight of the quality of care that children receive. They must take immediate and effective action when needed to bring about improvements.

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Requirement Due date

In addition, the registered person must take immediate action to ensure that staff, including managers, have the skill and confidence to support and educate children on acceptable behaviours and how to keep safe.

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Requirement Due date

In addition, the registered person must ensure that all staff provide children with positive role modelling and consistent routine and boundaries.

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Requirement Due date

In addition, the registered person must ensure that staff support children to have a voice; in particular, talking to children about their experiences of care in the home, their behaviour and risks. The registered person must ensure that managers and staff consider this information, and where appropriate, act on it.

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Requirement Due date

In addition, the provider must ensure that a full review of the leadership and management of the home is completed to identify any learning or development that is required. Immediate action must be taken to improve practice as a result of this review.

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Requirement Due date

In addition, the provider must ensure that a full review of the experiences of children living in the home is undertaken; specifically, those of the 2 most recent children who have lived in the home. Immediate action must be taken to address any practice improvements and learning that is identified.

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Requirement Due date

In addition, the registered person must ensure that staff receive reflective supervision that has a clear focus on practice, safeguarding and meeting the needs of children.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the home or a person working there. (Regulation 40 (4)(c)) 10 March 2026 Inspection report for children’s home – monitoring visit: 2731541 7 The quality and purpose of care standard is that children receive care from staff who–

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (2) requires the registered person to—

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Requirement Due date

protect and promote each child’s welfare;

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Requirement Due date

help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult;

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Requirement Due date

provide to children living in the home the physical necessities they need in order to live there comfortably;

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Requirement Due date

provide to children personal items that are appropriate for their age and understanding; and

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Requirement Due date

make decisions about the day-to-day arrangements for each child, in accordance with the child’s relevant plans, which give the child an appropriate degree of freedom and choice;

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life of the home. (Regulation 6 (1)(a)(b) (2)(b)(ii)(vi)(vii)(viii)(ix)(c)(i)(ii))

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Requirement Due date

In particular, the registered person must ensure that repairs to the home are prioritised and that the home is a comfortable, safely furnished environment for children.

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Requirement Due date

In addition, the registered person must ensure that children are supported to develop independence skills. Also, that external agencies are contributing to independence planning. 9 January 2026 Inspection report for children’s home – monitoring visit: 2731541 8 The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to achieve the child’s education and training targets, as recorded in the child’s relevant plans;

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Requirement Due date

support each child’s learning and development, including helping the child to develop independent study skills and, where appropriate, helping the child to complete independent study;

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Requirement Due date

understand the barriers to learning that each child may face and take appropriate action to help the child to overcome any such barriers;

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Requirement Due date

help each child to understand the importance and value of education, learning, training and employment;

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Requirement Due date

promote opportunities for each child to learn informally;

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Requirement Due date

maintain regular contact with each child’s education and training provider, including engaging with the provider and the placing authority to support the child’s education and training and to maximise the child’s achievement;

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Requirement Due date

and that each child has access to appropriate equipment, facilities and resources to support the child’s learning. (Regulation 8 (1) (2)(a)(i)(ii)(iii)(iv)(iv)(vi)(vii)(b))

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Requirement Due date

In particular, the registered person must ensure that staff engage children in activities of an educational nature.

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Requirement Due date

In addition, the registered person must ensure that staff actively promote and encourage the child to engage with educational tutoring.

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Requirement Due date

In addition, the registered person must ensure that children are provided with developmentally appropriate education. 9 January 2026 Inspection report for children’s home – monitoring visit: 2731541 9 The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi)(b))

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Requirement Due date

In particular, the registered person must ensure that staff have the necessary skills, experience and guidance to support children effectively during incidents and to keep children safe.

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Requirement Due date

In addition, the registered person must ensure that managers and staff show curiosity about children’s experiences and behaviours and support children to reflect on their actions. 9 January 2026

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home. (Regulation 14 (1)(a)(b)) 9 January 2026 Inspection report for children’s home – monitoring visit: 2731541 10 In particular, the registered person must ensure that leaders and managers consider all available information about children’s behaviours and experiences when making decisions for children to move in or out of the home. In addition, the registered person must ensure that children’s views in relation to a new child moving into the home are gained, considered and recorded.

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home – monitoring visit: 2731541 11

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Children’s home details

Registered provider: 360 Children’s Residential Services Limited

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Children’s home details

Registered provider address: 4 Minster court, Tuscam Way, Camberley, Surrey GU15 3YY

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Children’s home details

Responsible individual: Richard Ellis-Tole

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Inspector

Carla Simkiss, Social Care Inspector Inspection report for children’s home – monitoring visit: 2731541 12 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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