Children's Home run by Regent House Care Limited in Manchester

Inspection report for children’s home: 2806866 1 Registered provider: Regent House Care Limited

p.1

Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home and the manager registered with Ofsted in June 2025. The home is operated by a private company. It provides care for one child who may experience social and/or emotional difficulties. At the time of the inspection, one child was living in the home, and spoke to the inspector.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

p.1

requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

p.1

requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

p.1

requires improvement to be good

Date of last inspection: not previously inspected

p.1

requires improvement to be good

Overall judgement at last inspection: not applicable

p.1

requires improvement to be good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2806866 2

p.1

improvement to be good

Only one child has lived in this home, and they moved in shortly after the home was registered. Staff have struggled to build positive relationships with the child. Although the child’s basic care needs are being met, staff skills and experience and the registration conditions of the home are not suited to the child’s specific needs. As a result, the child has struggled to settle in. The registered manager has made some changes to the staff team and the child has made some progress.

p.2

improvement to be good

Staff understand and support the child’s physical health needs. The child has been reluctant to engage with health professionals. However, staff persevere and continue to encourage the child in creative and child-centred ways to attend medical appointments. Staff work together with external agencies to try to improve the child’s wellbeing. However, not all staff have the skills to be able to engage the child or build a positive relationship with them. This means the child spends a lot of time in their bedroom.

p.2

improvement to be good

Education is valued in the home. The child is encouraged to engage in tutoring sessions. When the child is reluctant to attend, staff support them and offer incentives to encourage them. There is close collaboration with education professionals and other agencies to overcome any barriers to learning.

p.2

improvement to be good

Family time is promoted and supported in line with the child’s placing authority plans. The child is supported to maintain relationships that are important to them, for example, they were able to send a Christmas card and gift to their sibling. The child is able to participate in a range of activities if they wish.

p.2

improvement to be good

Staff are knowledgeable about the child’s vulnerabilities and risks. They have supported the child during various challenges and difficulties, which has provided them with stability. However, there have been some shortfalls in how incidents are managed by staff.

p.2

improvement to be good

Allegations are not always reported in line with policy and procedures. On one occasion, management oversight was not sought promptly when an allegation was made about a member of staff. While the registered manager reported this to the relevant safeguarding and regulatory bodies, it was not done in a timely manner, which prevented full oversight or scrutiny of the provider’s decision-making.

p.2

improvement to be good

Although safer recruitment practices are in place, there are gaps in one member of staff’s employment history. Failure to check full employment history could place the child at risk of being exposed to individuals who are not suitable to work with children. The Inspection report for children’s home: 2806866 3 registered manager is addressing this with the member of staff and senior manager to ensure that this matter is resolved.

p.2

improvement to be good

Staff attempt to support the child in a therapeutic manner and promote positive choices through incentives and rewards. When physical intervention is used, it is necessary, proportionate and well recorded. However, one restraint and debrief involving the manager was not independently reviewed.

p.3

improvement to be good

Staff support for the child has led to a big reduction in missing-from-home episodes. However, on one occasion, staff did not follow policies and protocols to try to locate the child. This was identified by the registered manager and dealt with promptly. The registered manager has identified strategies and embedded them in staff practice, which has resulted in missing-from-home episodes reducing.

p.3

The effectiveness of leaders and managers: requires improvement to be good

The registered manager is experienced in residential childcare and is working towards the relevant qualification. The registered manager is child focused and is supported by an experienced deputy manager.

p.3

The effectiveness of leaders and managers: requires improvement to be good

There have been a number of changes in the staff team, leading to some inconsistency in the care provided to the child. Team meetings and supervision sessions do not always take place in line with the home’s statement of purpose. This means that staff are not always able to reflect on the challenges and difficulties of their role or given a forum which would allow for learning and reflection.

p.3

The effectiveness of leaders and managers: requires improvement to be good

The registered manager has cultivated strong, positive working relationships with other agencies and has implemented suggested strategies to benefit the child. Staff have completed mandatory safeguarding training and know how to escalate safeguarding concerns, including to relevant external agencies.

p.3

The effectiveness of leaders and managers: requires improvement to be good

The registered manager has made some improvements to the staff team which have strengthened the quality of care provided to the child. When there have been shortfalls in staff practice and recording, the registered manager has addressed these promptly. However, the manager does not always ensure that staff complete daily tasks to ensure that the home is clean and maintained to a good standard. This means the home feels less homely and welcoming for the child than it could be. A faulty lock on the bathroom door was repaired on the day of the inspection. Inspection report for children’s home: 2806866 4

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

p.4

Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

p.4

Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

p.4

Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

p.4

Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

p.4

Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

p.4

Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

p.4

Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

p.4

Requirement Due date

that the effectiveness of the home’s child protection policies is monitored regularly. (Regulation 12 (1) (2)(a)(i)(iii)(v)(vi)(b)(e))

p.4

Requirement Due date

In particular, the registered person must ensure that staff understand the policies and procedures relating to allegations, and that any allegations are reported to the management team immediately. Additionally, the registered person must notify the relevant agencies of all allegations in a timely manner to ensure appropriate external oversight. 16 February 2026 Inspection report for children’s home: 2806866 5 The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

p.4

Requirement Due date

employ an individual to work at the children’s home; or

p.5

Requirement Due date

the individual is of integrity and good character;

p.5

Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform;

p.5

Requirement Due date

the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and

p.5

Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a) (3)(a)(b)(c)(d))

p.5

Requirement Due date

In particular, the registered person must ensure that a rigorous assessment of suitability for the role is completed for all members of staff. Additionally, that any gaps in employment are fully documented, explored and analysed. 16 February 2026

p.5

Requirement Due date

The care planning standard is that children—

p.5

Requirement Due date

receive effectively planned care in or through the children’s home; and

p.5

Requirement Due date

have a positive experience of arriving at or moving on from the home.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

p.5

Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose;

p.5

Requirement Due date

ensure the effective induction of each child into the home; 16 February 2026 Inspection report for children’s home: 2806866 6 manage and review the placement of each child in the home; and

p.5

Requirement Due date

that each child’s relevant plans are followed;

p.6

Requirement Due date

that the child’s placing authority is contacted, and a review of that child’s relevant plans is requested, if—

p.6

Requirement Due date

the registered person considers that the child is at risk of harm or has concerns that the care provided for the child is inadequate to meet the child’s needs. (Regulation 14 (1)(a)(b) (2)(a)(b)(i)(ii)(c)(e)(i))

p.6

Requirement Due date

The registered person must ensure that staff have the skills to meet children’s needs and that all information is fully explored before decisions are made about children moving in.

p.6

Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

p.6

Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

p.6

Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.6

Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

p.6

Requirement Due date

enable each child to participate in the daily life of the home (Regulation 6 (1)(a)(b) (2)(c)(i)((ii))

p.6

Requirement Due date

In particular, the registered person must ensure that the home is maintained to a high standard, that any damage is repaired promptly and that the environment remains clean and well maintained, to meet the needs of the child. 16 February 2026

p.6

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

p.6

Requirement Due date

helps children aspire to fulfil their potential; and 16 February 2026 Inspection report for children’s home: 2806866 7 promotes their welfare.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.7

Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

p.7

Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

p.7

Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

p.7

Requirement Due date

research and developments in relation to the ways in which the needs of children are best met; and

p.7

Requirement Due date

feedback on the experiences of children, including complaints received; and

p.7

Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(f)(g)(i)(ii)(h))

p.7

Requirement Due date

In particular, the registered person must ensure that all incidents of physical restraint receive independent management oversight. Additionally, the manager must ensure that staff supervision sessions and team meetings take place in a timely and consistent manner.

p.7

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2806866 8

p.7

Children’s home details

Registered provider: Regent House Care Limited

p.8

Children’s home details

Registered provider address: 183 The Vale, London W3 7RW

p.8

Inspector

Sonja Vega, Social Care Inspector Inspection report for children’s home: 2806866 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding, and child protection.

p.8

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9