Kinder Home Care Services Ltd

Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 1 Kinder Home Care Services Ltd

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Registered provider: Kinder Home Care Services Ltd

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Inspected under the social care common inspection framework

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provider

This service is operated by a private provider. It can accommodate up to 8 children in shared accommodation over 3 premises, which are limited to accommodating looked-after children or care leavers. No children were accommodated at the time of the visit.

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provider

The registered manager and the nominated individual registered with Ofsted at the same time as the organisation, in January 2024. On the day of the visit, the registered manager submitted an application to cancel their registration.

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This monitoring visit

On 24 September 2025, a full inspection was undertaken of the supported accommodation service. Significant concerns were raised during the inspection. This led to a compliance notice being issued, related to regulation 4 of The Supported Accommodation (England) Regulations 2023.

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This monitoring visit

A monitoring visit took place on 5 November 2025 to assess the actions taken by the provider in response to the concerns set out in the compliance notice. The visit found that the provider had not taken effective action and none of the concerns identified had been fully resolved. Due to the ongoing concerns a further compliance notice was issued. In addition, a notice restricting accommodation was also issued.

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This monitoring visit

The purpose of this monitoring visit was to again assess the actions taken by the provider in response to the concerns set out in the compliance notice. The visit has again found that the provider has not taken effective action to address the concerns, and none have been fully resolved. The provider has again failed to meet the requirements of the compliance notice. The restriction of accommodation remains in Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 2 place. Requirements are restated and Ofsted will consider what further enforcement action is necessary.

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This monitoring visit

The ongoing shortfalls demonstrate a lack of understanding and/or regard for legislation in respect of supported accommodation and the capacity to delivery safe support in accordance with The Supported Accommodation (England) Regulations 2023. This does not provide assurance that the provider has the capacity, competence or capability to provide safe, good-quality support to vulnerable children.

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This monitoring visit

There is an absence of strong leadership or management oversight, which has had negative consequences for the safety and protection of children. The registered service manager announced their immediate resignation from the role during the visit. This further undermines the already ineffective management structure.

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This monitoring visit

Since the last monitoring visit, placing authorities have removed all the children who were living with the provider. The provider has complied with the restriction of accommodation, and no children have been admitted to the service. Therefore, there were no children accommodated at the time of this monitoring visit.

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This monitoring visit

Leaders and managers have not taken effective action to address the shortfalls in recording. Children’s support needs, progress and outcomes are not accurately recorded and therefore cannot be fully reviewed or evaluated within the provision or for the benefit of the child and placing authority.

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This monitoring visit

Leaders and managers have not ensured that adequate records are kept of incidents when children go missing from home. The quality of the records meant it was not clear to what extent staff had followed missing-from-home procedures. The registered service manager struggled to locate information relating to the incident, eventually locating an online instant message. There was no formal case record of the incident.

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This monitoring visit

None of the children wanted to move, particularly one who has been required to go a considerable distance from their support network.

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This monitoring visit

Leaders and managers have not ensured necessary improvements in risk management. Risk assessments continue to be weak and incomplete. One child did not have adequate risk assessments to ensure they would be effectively safeguarded. Risk assessments had again not been updated with new information. This ongoing lack of progress to ensure risk assessments are completed and implemented adds to the ongoing concern about the provider’s ability to effectively oversee and ensure the protection of children.

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This monitoring visit

Leaders and managers had previously accepted children whose needs had not been appropriately assessed. This contributed to a failure to provide staff with the appropriate additional training needed to safely and effectively support children. This lack of knowledge contributed to a member of staff giving wrong advice to a child Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 3 which could have had a fatal outcome. The registered service manager acknowledged they had not read the daily notes so had not been aware of this.

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This monitoring visit

Leaders and managers’ monitoring and oversight are ineffective. The provider was unaware of most concerns identified at this visit. The lack of appropriate monitoring has contributed to the failure to make the necessary improvements.

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This monitoring visit

Leaders and managers have not maintained clear oversight of staff training. They could not provider a coherent record of staff training, drawing from three different sources of information. Therefore, it was unclear whether staff had received and completed appropriate training to support children. Leaders and managers were unable to show that any additional work had taken place since the last monitoring visit to help staff understand policies and procedures.

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This monitoring visit

There are currently no staff working in the provision. Before the children moved out of the accommodation, two staff had received supervision. The records were limited and did not demonstrate the necessary focus on the capacity of staff to enhance their knowledge and skills to meet the needs of children. Leaders’ lack of awareness of shortfalls in staff practice meant that these issues had not been explored with staff. Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their well-being and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff;

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Requirement Due date

ensure that a workforce plan (see regulation 10) for the supported accommodation undertaking is in place. (Regulation 4 (1) (2)(a)(b)(c)(f)(g)(j))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 14 February 2026 Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 5 The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the effectiveness of child protection policies is kept under review and ensure that, where appropriate, those policies are revised;

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Requirement Due date

ensure that there is a suitable person representing the supported accommodation undertaking available to attend any meeting the accommodating authority may hold about a child;

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Requirement Due date

are familiar and act in accordance with child protection policies;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm; and

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(c)(e)(f)(i)(ii)(iii)(vi))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 14 February 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates; 14 February 2026 Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 6 ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

comply with requests by the child’s accommodating authority to provide—

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Requirement Due date

a suitable representative to attend any meeting the accommodating authority may hold about the child;

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Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(a)(b)(c)(e)(ii)(f)(n))

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Requirement Due date

This requirement was raised at the last inspection and is restated.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the location of the premises used as supported accommodation is suitable for the category or categories of supported accommodation provided, by—

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Requirement Due date

reviewing the appropriateness and suitability of the location of each of the premises used as supported accommodation ("a location assessment"), and in doing so, consulting and taking into account the views of each relevant person. (Regulation 6 (1) (2)(a)(i))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 14 February 2026 Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 7 Subject to paragraph (5), the registered person must ensure that the supported accommodation undertaking is at all times conducted in a manner which is consistent with its statement of purpose.

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Requirement Due date

Nothing in paragraph (4) requires or authorises the registered person to contravene or not comply with—

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Requirement Due date

any other provision of these regulations; or

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Requirement Due date

any conditions in relation to the registration of the registered person under Part 2 of the Care Standards Act 2000. (Regulation 9 (4) (5)(a)(b))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 14 February 2026

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Requirement Due date

The registered person must compile, in relation to the supported accommodation undertaking, a plan ("the workforce plan") which covers the following matters in respect of the recruitment and employment of all staff—

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Requirement Due date

the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

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Requirement Due date

the processes and timescales for staff to complete induction, probation and core training, including in safeguarding and health and safety;

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Requirement Due date

the process for managing and addressing poor performance;

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Requirement Due date

the process and timescales for supervision and monitoring of staff.

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Requirement Due date

keep the workforce plan under review and, where appropriate, revise it; and

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Requirement Due date

make a copy of the workforce plan available on request to the CIECSS. (Regulation 10 (1)(a)(b)(c)(d)(e) (2)(a)(b))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 14 February 2026 Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 8 The registered person must—

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Requirement Due date

ensure that each employee completes an appropriate induction;

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Requirement Due date

ensure that each permanent appointment of an employee is subject to the satisfactory completion of a period of probation.

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 18 (1)(a)(b) (4)(b)(c))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 14 February 2026

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Requirement Due date

The registered person must maintain records ("case records") in relation to each child accommodated by the supported accommodation undertaking which—

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Requirement Due date

include the information and documents listed in Schedule 2;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(a)(b)(c))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 14 February 2026

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Recommendations

 The registered person should ensure that staff work closely with the accommodating authority to review the ongoing suitability of the placement or arrangement and assess the evolving circumstances of the child to ensure that the service continues to provide them with high-quality support that meets their needs and keeps them safe. If it becomes apparent that the child’s needs are such that they require, on a longer-term basis, high levels of care from their placement rather than the support that can be delivered in supported Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 9 accommodation, the provider should alert the accommodating authority to consider whether the child’s placement in supported accommodation is right for them. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 35)  The registered person should ensure that they carry out a review that focuses on

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Recommendations

the quality of support provided by the service and the experiences of children living in each of the provider’s settings, looking at the impact the support is having on outcomes and improvements for the children. This should be completed every 6 months. The whole review process and the resulting report should be used as a tool for the continuous improvement of the service. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 62)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 10

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Supported accommodation provider details

Registered provider: Kinder Home Care Services Ltd

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Supported accommodation provider details

Registered provider address: The Business Exchange, Rockingham Road, Kettering NN16 8JX

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Supported accommodation provider details

Registered service manager: Beaulah Ndoro

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Inspector

Clare Hannah, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Kinder Home Care Services Ltd 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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