Children's Home run by Supercare Residential Ltd in East Sussex

Inspection report for children's home - monitoring visit: 2839443 1 Registered provider: SuperCare Residential Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This private children’s home provides care for up to 4 children aged between 5 and 17 who experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, there were no children living at the home.

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Information about this children’s home

The home has been registered with Ofsted since June 2025. The manager has been in post since September 2025 and has applied to register with Ofsted.

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This monitoring visit

This home was first inspected at a full inspection on 25 and 26 September 2025 and was provisionally judged as ‘requires improvement to be good’. Following that inspection, Ofsted continued to receive serious safeguarding notifications from the provider, as well as concerns from a variety of other sources. As a result, Ofsted carried out a further inspection visit to the home to gather additional evidence, on 23 October 2025. At this visit, the home was judged to be ‘inadequate’. There were 4 children living at the home at the time of the inspection. Due to serious concerns about the provider’s ability to protect the children, a suspension notice was issued following the inspection. This meant that the children could not continue to live in the home and no other children were allowed to move in. No children have been admitted to the home since then and therefore the provider has abided by the notice.

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This monitoring visit

This monitoring visit took place to monitor progress after the home was judged to be inadequate and to review any actions that the provider has taken since the suspension notice was issued.

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This monitoring visit

At the time of the last inspection, most of the adults working in the home were inexperienced and failed to recognise, understand and adequately respond to risk. Since then, the manager has reviewed the skillset of the team, and 10 of those Inspection report for children's home - monitoring visit: 2839443 2 employees are no longer employed at the home. The adults who remain have received regular training that supports their skills to provide care to children. Adults speak confidently about their learning from this training.

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This monitoring visit

Leaders and managers have reviewed their policies and implemented new procedures in a range of areas, including safer recruitment, training and the arrangements for children moving into and out of the home. The quality of reports has been analysed, and updated training and forms have been introduced. The changes that have been made demonstrate that the safety, wellbeing and happiness of children are the priorities.

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This monitoring visit

Adults say that the managers are supportive and that they are receiving regular one- to-one supervision. Managers have also set up monthly clinical group supervision for the adults, led by an independent therapist. This is intended to enhance the team’s understanding of the children’s emotional needs and to help them to offer appropriate support to children, while also helping the adults to reflect on their practice and work collaboratively as a team.

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This monitoring visit

The morale of the managers and adults is very positive, and they are working cohesively to ensure that they are a strong and supportive team. Adults have been given the opportunity to work in the organisation’s other homes to increase their skills and confidence in working with children. They have also continued to work closely together, completing training, updating forms and redesigning and decorating the home.

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This monitoring visit

The home has benefited from redecoration and rooms have been reconfigured. It now includes a sensory room and comfortable social spaces, which are warm and welcoming. Internal locks on doors have been removed, allowing children access to all communal areas of the home. The office is now in the home, enabling managers to be more present and available.

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This monitoring visit

Managers and adults are committed and eager to learn and to continue to make improvements. Some of the requirements made at the full inspection have been met. However, it has not been possible to establish whether other requirements have been met because there have been no children at the home. These requirements have been restated and will be reviewed at the next full inspection. A further requirement has been made, in relation to the poor quality of reports by the independent visitor.

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This monitoring visit

Following the monitoring visit the suspension notice was lifted.

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Inspection date Inspection type Inspection judgement

Inspection report for children's home - monitoring visit: 2839443 3 25/09/2025 Full Inadequate Inspection report for children's home - monitoring visit: 2839443 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi))

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Requirement Due date

In particular, ensure that staff understand the risks for children and that they feel confident in knowing how to manage those risks effectively, not using police to help manage behaviour. 11 February 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

promotes their welfare.– In particular, the standard in paragraph (1) requires the registered person to— 11 February 2026 Inspection report for children's home - monitoring visit: 2839443 5 ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13(a) (2)(c)(d)(h))

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Requirement Due date

In particular, there should be effective management oversight recorded for incidents.

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Requirement Due date

Details of incidents should be shared and reported when necessary to the local authority, the local authority designated officer and Ofsted.

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Requirement Due date

The manager should complete meaningful and effective monitoring that is used to help evaluate incidents and provide oversight, and should ensure that the independent visitor provides them with information and highlights areas of concern so that they can make improvements.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home;

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Requirement Due date

if the individual satisfies the requirements in paragraph (3). The requirements are that

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a) (3)(d))

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Requirement Due date

In particular, the manager must ensure that all staff members have an up-to-date enhanced Disclosure and Barring Service certificate and that the original certificate is seen and checked before they start working at the home. 11 February 2026

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Requirement Due date

The registered person must ensure that all employees

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. 11 February 2026 Inspection report for children's home - monitoring visit: 2839443 6 (Regulation 33 (4)(b)) In particular, ensure that supervision provided is in line with company policy so that it is timely and is of good quality.

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Requirement Due date

The care planning standard requires the registered person to ensure

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Requirement Due date

that each child’s relevant plans are followed. (Regulation 14 (2)(c))

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Requirement Due date

In particular, ensure that any child accommodated under S20 of the Children Act 1989 has signed consent and delegated authority from the person with parental responsibility on file, so that it is clear in care planning what permissions have been provided for the child’s care. 11 February 2026

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Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once each month.

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Requirement Due date

When the independent person is carrying out a visit, the registered person must help the independent person—

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Requirement Due date

if they consent, to interview in private such of the children, their parents, relatives and persons working at the home as the independent person requires; and

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Requirement Due date

to inspect the premises of the home and such of the home’s records (except for a child’s case records, unless the child and the child’s placing authority consent) as the independent person requires.

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Requirement Due date

A visit by the independent person to the home may be unannounced.

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Requirement Due date

The independent person must produce a report about a visit ("the independent person’s report") which sets out, in particular, the independent person’s opinion as to whether—

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Requirement Due date

children are effectively safeguarded; and

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Requirement Due date

the conduct of the home promotes children’s well-being.

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Requirement Due date

The independent person’s report may recommend actions that the registered person may take in relation to the home and timescales within which the registered person must consider whether or not to take those actions. (Regulation 44 (1) (2)(a)(b) (3) (4)(a)(b) (5)) 11 February 2026 Inspection report for children's home - monitoring visit: 2839443 7 In particular, ensure that the visitor’s reports are meaningful and meet regulation. The report should provide professional challenge as well as analytical oversight that provides guidance for the home in meeting the regulations.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children's home - monitoring visit: 2839443 8

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Children’s home details

Registered provider: SuperCare Residential Ltd

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Children’s home details

Registered provider address: 2-4 Packhorse Road, Gerrards Cross SL9 7QE

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Inspector

Faye McCarthy, Social Care Inspector Inspection report for children's home - monitoring visit: 2839443 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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