Arch Homes and Support Ltd

Inspection report for supported accommodation provider - monitoring visit: Arch Homes and Support Ltd Arch Homes and Support Ltd

p.1

Registered provider: Arch Homes and Support Ltd

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service can accommodate up to 35 children in total. This includes one self-contained premise for the sole purpose of individual children and 10 shared or group-living premises that are not limited to accommodating looked-after children and care leavers.

p.1

provider

The service manager and nominated individual are the same person. They registered with Ofsted on 19 April 2024.

p.1

provider

This visit was announced approximately two hours in advance. On the day of the visit, the provider offered supported accommodation for 18 children from various local authorities across nine properties.

p.1

provider

The inspector visited one premise. They spoke to the nominated individual/registered service manager and a member of staff and received feedback from social workers.

p.1

This monitoring visit

A full inspection was carried out in October 2025. That inspection identified serious and widespread weaknesses in relation to leadership and management and notification of serious incidents to Ofsted. Two compliance notices relating to this were issued.

p.1

This monitoring visit

Ofsted carried out a monitoring visit on 16 December 2025. The purpose of the visit was to monitor the registered person’s compliance with meeting the steps identified in the compliance notices. Improvements had been made to the referrals and admissions procedures and submission of serious incident notifications to Ofsted. Therefore, the compliance notices in relation to these were met. Inspection report for supported accommodation provider - monitoring visit: Arch Homes and Support Ltd Since the full inspection, the provider has developed an action plan, setting out the measures intended to address the compliance notices. As part of this response, the provider has engaged a social care consultant to assist in developing policies and procedures.

p.1

This monitoring visit

The provider has taken sufficient action to meet the requirements set under regulation 4. They have reviewed and updated the statement of purpose. This now reflects the operation of the service in line with regulatory expectations for support accommodation. They clearly state the characteristics of children they accept and the process they carry out to determine whether referrals are appropriate.

p.2

This monitoring visit

The provider has developed a new matching assessment template. This outlines the steps they intend to take to ensure that they have sufficient and relevant information to make informed decisions about the suitability of children for supported accommodation before admission. The provider has applied this procedure in respect to new referrals. However, there have been no new admissions since inspection. As a result, their effectiveness remains untested.

p.2

This monitoring visit

During the visit, the provider was able to show other developments, including a newly designed risk assessment template providing clearer strategies for supporting each child to manage vulnerabilities and make progress. However, this is an ongoing development that has not yet been rolled out for all children. The provider intends to use this assessment at a 28-day review of the placement to further ensure that the placement is suitable and they can meet the needs of the child. Again, as there have been no new admissions to the service, this has been untested.

p.2

This monitoring visit

The provision has reduced the level of support for one of the two children who previously received high levels of assistance. They are now receiving support consistent with the expectations of supported accommodation. This reflects a positive step towards promoting their independence. The social worker also confirmed the progress this child is making. For the other child, high levels of support remain in place, and the provider has given notice to the placement. The provider has been working with the multi-agency network to promote safety for this child.

p.2

This monitoring visit

The provider has taken sufficient action to meet the requirements set under regulation 27. Since the full inspection, the provider has ensured that they have made notifications about any serious incidents to Ofsted. This promotes the regulator’s oversight. Several children’s records were sampled during the visit. No additional concerns were identified that required notification to Ofsted.

p.2

This monitoring visit

Senior members of staff have also facilitated training to help increase staff knowledge. This is to ensure that staff understand their roles and responsibilities in respect to recording and notifying a senior worker and the registered manager about incidents. There has also been a training session on personalised risk assessments. Inspection report for supported accommodation provider - monitoring visit: Arch Homes and Support Ltd Feedback from a member of staff confirmed the positive changes the organisation has made for the benefit of children and valued the training that is being provided.

p.2

This monitoring visit

Overall, the progress the provider has made means the compliance notices have been lifted. Other requirements that were not monitored have been restated. Inspection report for supported accommodation provider - monitoring visit: Arch Homes and Support Ltd

p.3

Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person must comply within the given timescales.

p.4

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

are familiar and act in accordance with child protection policies;

p.4

Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

p.4

Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe;

p.4

Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(i)(ii)(iii)(iv))

p.4

Requirement Due date

In particular, leaders and managers must ensure that risk assessments include clear strategies for supporting each child to manage vulnerabilities and make progress. 8 February 2026 Inspection report for supported accommodation provider - monitoring visit: Arch Homes and Support Ltd This requirement was raised at the last inspection and is restated.

p.4

Requirement Due date

The registered person must compile, in relation to the supported accommodation undertaking, a plan (“the workforce plan”) which covers the following matters in respect of the recruitment and employment of all staff—

p.5

Requirement Due date

the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

p.5

Requirement Due date

the processes and timescales for staff to complete induction, probation and core training, including in safeguarding and health and safety;

p.5

Requirement Due date

the process for managing and addressing poor performance;

p.5

Requirement Due date

the process and timescales for supervision and monitoring of staff. (Regulation 10 (1)(a)(b)(c)(d)(e))

p.5

Requirement Due date

This requirement was raised at the last inspection and is restated. 8 February 2026

p.5

Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

p.5

Requirement Due date

the views of children, including any feedback and complaints received;

p.5

Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

p.5

Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

p.5

Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met. 8 February 2026 Inspection report for supported accommodation provider - monitoring visit: Arch Homes and Support Ltd After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review. (Regulation 32 (1)(a)(b)(c)(d) (2))

p.5

Requirement Due date

This requirement was raised at the last inspection and is restated.

p.6

Recommendations

 The registered person should ensure that accommodation is homely and welcoming for children. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 29)  The registered person should ensure that the service operates in line with fire safety requirements. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 31)

p.6

Information about this inspection

The purpose of this visit was to ensure that the supported accommodation provider was complying with regulation.

p.6

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Arch Homes and Support Ltd

p.6

Supported accommodation provider details

Registered provider: Arch Homes and Support Ltd

p.7

Supported accommodation provider details

Registered provider address: 60a Hinckley Road, Leicester LE3 0RB

p.7

Supported accommodation provider details

Registered service manager: Desmond Frimpong

p.7

Inspector

Amanda Cooper, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Arch Homes and Support Ltd to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8