Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children’s home: 2737844 1 Registered provider: Coastal Quality Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private provider. The home provides care for one child who may experience social and emotional difficulties.

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Information about this children’s home

The manager registered with Ofsted in May 2025.

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Information about this children’s home

One child was living in the home at the time of inspection.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: inadequate

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requires improvement to be good

Enforcement action since last inspection: none Inspection report for children’s home: 2737844 2

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Inspection date Inspection type Inspection judgement

19/08/2025 Full Inadequate 23/07/2024 Full Good 21/02/2024 Full Good Inspection report for children’s home: 2737844 3

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improvement to be good

One child has moved into the home since the last inspection. The manager considered the child’s needs and ensured that sufficient information was obtained before they moved in. This ensured that the staff are able to meet the child’s needs and the move was in the best interests of the child. One child has moved on from the home following the last inspection. This move was not planned and was a result of the decision-making by the child’s placing authority.

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improvement to be good

The child living at the home is currently not attending any form of education. The manager is working with the child’s local authority and educational professionals to secure an appropriate education placement as soon as possible. However, the child has not been provided with a consistent daily routine, which has limited their opportunities to engage in both formal and informal learning experiences. Staff are not yet providing sufficient structure or planning to ensure that the child’s day is purposeful.

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improvement to be good

Staff ensure that the child’s health needs are addressed and provide consistent support to help them to attend essential health appointments, even when the child is reluctant to do so. When the child is struggling to manage their emotions there is support available from the organisation’s therapist.

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improvement to be good

Staff support the child to maintain contact with their families and friends, recognising the importance of these relationships. This helps the child to maintain a sense of identity and belonging.

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improvement to be good

Staff spend time with the child and encourage them to develop interests and engage in activities. One professional stated, ‘The staff have built strong relationships with [name of child], which has supported them to start making more positive choices.’

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improvement to be good

Since the last inspection, there have been improvements made to the home to create a warm and welcoming atmosphere.

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improvement to be good

Staff provide the child with guidance about staying safe in the community through discussions and using resources, such as videos. However, on one occasion the child sustained an injury while out of the home and staff did not seek medical advice. Although staff acknowledged that medical advice was necessary, action was not taken to ensure that the child had access to this. Furthermore, this shortfall was not identified by the manager during their review of the incident. Inspection report for children’s home: 2737844 4 Staff understand the child’s risks and vulnerabilities. Staff work with professionals and share information to ensure that the child’s needs are met. There are risk management plans in place that include the views of the child, reflecting what they feel they need to feel supported.

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improvement to be good

There has been one missing-from-home episode. Staff followed protocols and reported the child as missing from the home to all relevant agencies as well as searching known areas. The child was welcomed back into the home. Staff can identify reasons that may contribute to the child going missing and have taken appropriate safeguarding measures to reduce these risks.

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improvement to be good

Shortfalls were identified in respect of recruitment practice in the home. The necessary security checks for one member of staff were not seen by the manager. Safer recruitment processes are still not fully embedded to ensure that children are cared for by adults who are safe to do so.

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improvement to be good

Staff adopt a restorative approach when supporting the child and in de-escalating behaviours. Incidents in the home are managed effectively, and staff record these clearly and in detail. Positive behaviour is promoted and rewarded by staff through the use of incentives.

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The effectiveness of leaders and managers: requires improvement to be good

The home is managed by a qualified registered manager. He is child centred in his approach and knows the child well. The manager and responsible individual have clear plans to improve the home and increase the overall effectiveness of the quality of care provided. These improvements are at the early stages and will need time to fully embed.

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The effectiveness of leaders and managers: requires improvement to be good

The manager has now recruited a full and permanent staff team. New staff are being supported through a structured induction process, which is reviewed at regular intervals. Agency staff are not used and any gaps in the rota are covered by the permanent staff team who know the child.

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The effectiveness of leaders and managers: requires improvement to be good

Team meetings and supervision sessions are held regularly and there is a clear structure to them. However, records do not evidence that these provide opportunities for staff learning and reflection on their practice. This is a missed opportunity to improve the quality of care provided.

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The effectiveness of leaders and managers: requires improvement to be good

Staff have access to appropriate training, and the manager encourages additional training aligned to the child’s individual needs. This means that staff have the knowledge to meet the child’s needs.

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The effectiveness of leaders and managers: requires improvement to be good

Staff and the manager work effectively with other agencies and professionals. They provide effective challenge when necessary and advocate for the child. Inspection report for children’s home: 2737844 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to The Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

(Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi)(vii))

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Requirement Due date

In particular, the registered person must ensure that when children are injured and it is identified that they require medical attention, medical advice is sought, and they are seen by a medical professional. 22 January 2026 Inspection report for children’s home: 2737844 6 The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so. In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to achieve the child’s education and training targets, as recorded in the child’s relevant plans;

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Requirement Due date

support each child’s learning and development, including helping the child to develop independent study skills and, where appropriate, helping the child to complete independent study;

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Requirement Due date

understand the barriers to learning that each child may face and take appropriate action to help the child to overcome any such barriers;

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Requirement Due date

help each child to understand the importance and value of education, learning, training and employment;

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Requirement Due date

promote opportunities for each child to learn informally;

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Requirement Due date

help each child to attend education or training in accordance with the expectations in the child’s relevant plans; and

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Requirement Due date

(Regulation 8 (1) (2)(a)(i)(ii)(iii)(iv)(v)(x))

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Requirement Due date

In particular, the registered person must ensure that when children are not in formal education they are provided with an alternative planned routine and structure of learning. 22 January 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child; 22 January 2026 Inspection report for children’s home: 2737844 7 understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home.

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Requirement Due date

In particular, the registered person must ensure that all leaders and managers have the skills to provide good-quality supervision for staff, which allows them to reflect on their practice and the needs of children assigned to their care.

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Requirement Due date

Additionally, the manager’s monitoring and evaluation must be robust and analytical so that shortfalls in practice are identified and addressed promptly, or to support the development of staff.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual is of integrity and good character;

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2.

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Requirement Due date

(Regulation 32 (1) (2)(a)(b) (3)(a)(b)(d))

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Requirement Due date

In particular, the registered person must strengthen recruitment arrangements to ensure that all staff have a completed and satisfactory enhanced Disclosure and Barring Service check before they start work. 22 January 2026 Inspection report for children’s home: 2737844 8

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to The Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2737844 9

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Children’s home details

Registered provider: Coastal Quality Care Limited

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Children’s home details

Registered provider address: Scott House, Clarke Street, Poulton Industrial Estate, Poulton-Le-Fylde FY6 8JW

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Inspectors

Shauna Morley, Social Care Inspector Sarah Probert, Social Care Inspector Inspection report for children’s home: 2737844 10 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked- after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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Inspectors

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