H.O.P.E. Superjobs Limited

Inspection report for supported accommodation provider: H.O.P.E. Superjobs Limited 1 H.O.P.E. Superjobs Limited Registered provider: H.O.P.E. Superjobs Limited

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Inspected under the social care common inspection framework

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provider

A private provider owns and operates this supported accommodation service. The service can accommodate up to 21 children living in 6 shared premises, one of which is limited to looked-after children and care leavers aged 16 or 17. The provider operates in the East Midlands and London.

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provider

At the time of the inspection, 12 looked-after children or care leavers aged 16 or 17 were being accommodated.

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provider

The service manager registered with Ofsted in May 2024.

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provider

Inspection dates: The inspection was announced on 8 December 2025 and started that day. The inspectors were on site from 10 to 12 December 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Staff develop positive relationships with children. They take time to understand how to best respond and engage with them.

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Summary of findings

Children can identify staff they can talk to and know how to complain.

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Summary of findings

Staff feel well supported by managers. They are well trained and encouraged to be reflective.

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Summary of findings

Some of the accommodation is homely and welcoming but some repairs are not completed in good time. Leaders and managers recognise where improvements need to be made to ensure that all accommodation is of a good standard. Inspection report for supported accommodation provider: H.O.P.E. Superjobs Limited 2 Children’s plans do not reflect their individual needs and do not capture their voice.

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Summary of findings

Ofsted has not been notified of all serious incidents.

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Overall experiences and progress of children

Staff support children to maintain relationships with key people. Visitors are welcome at the accommodation and procedures are in places to monitor this. Staff support children to attend appointments and outings, and this enables children to feel more confident. This also strengthens trusting relationships with staff and children.

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Overall experiences and progress of children

Staff recognise children’s progress and achievements and encourage children to attend education. Some children attend work placements in the wider organisation. This helps children to have real-life experience in a workplace and raises their aspirations. One child has a home tutor, which was advocated for by the registered manager. This helps children access education in a way that suits their individual needs.

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Overall experiences and progress of children

Some children successfully move to the provider’s post-18 properties. Leaders and managers ensure that moves are planned and help children to receive consistent support. Staff recognise the skills that children need to develop for adult life, and conduct support sessions with them. Staff deliver sessions based on the children’s individual needs, meaning that they are accessible to all.

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Overall experiences and progress of children

Not all accommodation feels homely and welcoming. Some areas look tired and in need of modernisation. Maintenance is not always completed in good time. Notice boards and excessive health and safety signage make some accommodation feel less homely for children. Not all homes have suitable kitchen utensils and this prevents children from developing independent living skills. Some staff do not have secure, private spaces within the accommodation. Leaders and managers have taken some steps to ensure that improvements are made.

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How well children are helped and protected

Children and staff have access to out-of-hours support. Leaders respond quickly and provide support where needed. Staff have a good understanding of missing-from- home procedures. Staff try to remain in contact with children when they are not in the home and report concerns promptly.

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How well children are helped and protected

Staff understand risks to children, such as exploitation, and receive training in this area. They conduct work with children to explore their understanding of risks and dangers. As a result, children have more positive outcomes.

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How well children are helped and protected

CCTV is used in some of the accommodation, with the provider taking a proportionate response to site safety. Leaders and managers do not consistently review how this affects children’s privacy. Similarly, staff restrict some children’s Inspection report for supported accommodation provider: H.O.P.E. Superjobs Limited 3 access to sharp knives. These practices do not help children develop skills for independence.

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How well children are helped and protected

Leaders and managers have clear recruitment processes. However, the registered manager does not always ensure that they have full oversight of these. For example, they cannot access all recruitment documents. The registered manager has not confirmed they are satisfied with the checks, therefore they cannot be assured that staff are safe to work with children.

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The effectiveness of leaders and managers

Staff feel supported by leaders and managers and benefit from the training provided. Staff can reflect on learning and implement this in practice. Leaders and managers source specific training to meet the needs of children. For example, staff have received paediatric first-aid training for supporting mothers and babies.

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The effectiveness of leaders and managers

Leaders and managers maintain a stable staff team and do not use agency workers. Staff complete an induction when they are new to the role, which includes shadowing opportunities before they lone work. Children are familiar with the staff, and the accommodation has sufficient staffing levels. This enables children to develop relationships with staff who are trusting and familiar.

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The effectiveness of leaders and managers

Leaders and managers work with agencies and develop good relationships. Most agencies report that managers are responsive to children’s needs and communicate well with them.

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The effectiveness of leaders and managers

Children’s plans do not reflect their needs and staff do not complete them with children. The lack of detail prevents staff from understanding children’s needs and how to appropriately support them. Current systems make it difficult to track children’s progress or provide staff with centrally held information.

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The effectiveness of leaders and managers

Leaders and managers do not notify Ofsted of all serious incidents, which prevents effective oversight of the service. The registered person does not always maintain effective records to demonstrate their oversight of serious incidents or any follow-up action. This does not help leaders to monitor incidents. It also means that children do not have accurate records to access, should they wish.

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The effectiveness of leaders and managers

Leaders and managers assess the suitability of children before moving to the accommodation, including sharing accommodation with other children. However, on one occasion, the manager accepted a child without suitable space in the property, meaning they were not consistent with their registration and statement of purpose. Furthermore, leaders and managers do not always update the statement of purpose to reflect the service they are delivering. Inspection report for supported accommodation provider: H.O.P.E. Superjobs Limited 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm.

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Requirement Due date

In particular, the registered person must ensure that the statement of purpose reflects the services they deliver and that they have full oversight of the service, which includes safer recruitment processes. 8 February 2026

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained; 8 February 2026 Inspection report for supported accommodation provider: H.O.P.E. Superjobs Limited 5 offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces.

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Requirement Due date

(Regulation 6 (1) (2)(b)(vi)(vii)(viii))

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Requirement Due date

In particular, the registered person must ensure that all properties offer a good standard of accommodation, that the accommodation is homely, that repairs are completed without delay and that the use of any surveillance equipment is regularly reviewed and respects children’s need for privacy.

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe.

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Requirement Due date

In particular, the registered person must ensure that all children have plans that are meaningful, that reflect their support needs and that are regularly reviewed. The registered person must ensure that children are involved in devising their plans. 8 February 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if— 8 February 2026 Inspection report for supported accommodation provider: H.O.P.E. Superjobs Limited 6 a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f))

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Recommendation

 The registered person should ensure that staff understand the importance of careful, objective and clearly recorded information. Records should be factual and recorded in a way that will be helpful to the child. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 58)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: H.O.P.E. Superjobs Limited 7

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Supported accommodation provider details

Registered provider: H.O.P.E. Superjobs Limited

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Supported accommodation provider details

Registered provider address: 1 Cranbrook Road, 3rd Floor Broadway Chambers, Ilford, Essex IG1 4DU

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Supported accommodation provider details

Registered service manager: Tukundane Tumusiime

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Supported accommodation provider details

Email address: nottingham@hopesuperjobs.co.uk

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Inspectors

Helen Wallis, Social Care Inspector Julie Cresswell, Social Care Inspector Inspection report for supported accommodation provider: H.O.P.E. Superjobs Limited 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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Inspectors

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