True Supported Living

Inspection report for supported accommodation provider: True Supported Living 1 OFSTED USE ONLY

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True Supported Living Registered provider: True Supported Living Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation services are owned and managed by a private provider. The service can accommodate up to eleven children living in three shared premises which are not limited to looked-after children and care leavers.

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provider

The service manager has been registered with Ofsted since September 2024.

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provider

Inspection dates: The inspection was announced on 1 December 2025 and started that day. The inspectors were on site from 3 to 4 December 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Most children are positive about their experiences and progress. However, some children are not in education, training or employment.

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Summary of findings

Some staff understand children’s needs well, but not all staff have the necessary skills and experience to support children.

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Summary of findings

Some children’s living environments are maintained to a good standard. Overall, children speak positively about their accommodation.

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Summary of findings

Aspects of management oversight require improvement. Inspection report for supported accommodation provider: True Supported Living 2 OFSTED USE ONLY

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Overall experiences and progress of children

Children’s needs are not always effectively assessed at the point of referral. The registered service manager does not sufficiently consider the information provided by the placing authority or undertake a thorough assessment of the needs of children moving into the accommodation, alongside those already living in the home. This lack of robust assessment compromises the ability to ensure stability and secure placements for children.

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Overall experiences and progress of children

Some children have made measurable progress because of the support provided by staff. Most staff build positive relationships and demonstrate a clear understanding of children’s needs, enabling timely and effective interventions. One child reported feeling well supported, highlighting achievements such as securing a college place, playing football and developing independent living skills, including cooking, cleaning and budgeting. They also expressed positive relationships with peers.

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Overall experiences and progress of children

Overall, children do not make satisfactory progress in education, training or employment. Feedback from educators shows there has been poor college attendance and engagement from children. However, one child has made some progress since using the service; this has supported the child’s development towards their future independence.

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Overall experiences and progress of children

Staff do not consistently keep children’s records and assessments updated or ensure that these accurately reflect their experiences and progress. For instance, some staff fail to review independence and support plans to ensure they include relevant goals and objectives. This can lead to incomplete information-sharing and a misrepresentation of children’s progress toward independence.

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Overall experiences and progress of children

Some accommodation is comfortable and decorated to a good standard. However, staff practice does not always ensure that the environment is nurturing and homely. For example, there is a blanket approach to the use of audio and visual closed- circuit television within the service. In addition, staff lock cleaning products and knives away from children. This is not proportionate to any potential or identified risks to children. This does not create a supportive environment to prepare children to live independently.

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Overall experiences and progress of children

Staff actively support and encourage children to maintain strong, positive relationships with their family members and other significant individuals. They recognise the vital role these connections play in a child’s development. This helps to guide children’s journey into adulthood and foster emotional well-being.

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Overall experiences and progress of children

Feedback from agencies is positive about managers and staff. These relationships help ensure that information about children is shared, and children’s needs and risks are known. This helps children to access the additional services that they may need. Inspection report for supported accommodation provider: True Supported Living 3 OFSTED USE ONLY

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How well children are helped and protected

Staff collaborate with multiple agencies to identify patterns in children’s behaviour that may indicate potential risk of harm. This process also provides an opportunity for staff to reflect on their own practice and consider improvements to better support the children. While these discussions contribute to the development of individual plans, assessments do not consistently capture all known or emerging risks.

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How well children are helped and protected

Leaders and managers do not notify Ofsted of all serious incidents. This means that the regulator cannot review how managers and staff protect children from harm and reduce risks to children’s safety.

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How well children are helped and protected

Overall, leaders and managers follow safer recruitment procedures to ensure that staff are suitable and safe to work with children. However, on one occasion, managers failed to get relevant information for a member of staff’s employment history.

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How well children are helped and protected

Children reported that they understand their rights and are aware of how to make a complaint. Managers ensure that any concerns raised are promptly investigated and addressed. This approach provides reassurance to children that their issues are taken seriously and that timely action is implemented.

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How well children are helped and protected

Leaders and managers ensure that staff complete targeted training, including harmful sexual behaviours, autism awareness and attention deficit hyperactivity disorder. This training enhances staff knowledge and equips them with the skills required to provide effective support to children. As a result, staff can promote children’s safety and wellbeing.

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How well children are helped and protected

Managers and staff take prompt and appropriate action to safeguard children’s welfare. For instance, staff address concerns related to self-harming behaviour without delay, ensuring that children receive timely health and medical support. These measures effectively promote the health, safety and overall wellbeing of children.

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The effectiveness of leaders and managers

Leaders and managers have taken steps to implement improvements following the monitoring visit in November 2024. However, they have not yet fully embedded robust monitoring and review systems to effectively scrutinise the service and identify areas for development. Current monitoring arrangements do not sufficiently enable leaders and managers to evaluate children’s experiences or assess the quality of support provided. As a result, the service cannot consistently demonstrate alignment with its statement of purpose.

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The effectiveness of leaders and managers

Staff told the inspector that they feel supported by the registered service manager and have a positive relationship with him. However, the registered service manager Inspection report for supported accommodation provider: True Supported Living 4 OFSTED USE ONLY

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The effectiveness of leaders and managers

does not ensure that all new staff receive regular and reflective supervision to help them understand their roles and responsibilities and to develop their practice to safeguard children. Furthermore, managers do not use supervision effectively in order to monitor staff’s progress and professional development.

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The effectiveness of leaders and managers

The registered service manager conducted a review to assess the quality of support provided by the service. However, the review lacked robust evaluation of the service, was completed outside the required timescale, and did not incorporate feedback from staff.

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The effectiveness of leaders and managers

The registered service manager is developing his understanding of what the service does well. As part of an improvement agenda, he also recognises the need to better quality assure staff practice, the quality of support and children’s experiences.

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The effectiveness of leaders and managers

Partner agencies’ views are positive about the service. They feel that the registered manager and staff have a good understanding of children’s needs and difficulties and work well in supporting them to develop their independent skills. Inspection report for supported accommodation provider: True Supported Living 5 OFSTED USE ONLY

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(a)(f)(g)) 30 January 2026

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy

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Requirement Due date

only use devices for monitoring or surveillance in communal areas and then only if— 30 January 2026 Inspection report for supported accommodation provider: True Supported Living 6 OFSTED USE ONLY

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Requirement Due date

the monitoring or surveillance is for the purposes of safeguarding and promoting the welfare of children. (Regulation 6 (1) (2)(vii)(c)(i))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support;

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Requirement Due date

ensure that processes are in place to enable children to access support from other organisations and community services, such that they are encouraged and enabled to access a range of services, including those offered by advocacy organisations and training providers;

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Requirement Due date

in the event that the registered person or a member of staff considers that an accommodating authority or a relevant person is failing to provide the support set out in a child’s relevant plans, make representations, or, as the case may be, enable staff to make representations, to the accommodating authority or relevant person with a view to ensuring that the child’s needs are met. (Regulation 7 (1) (2)(f)(g)(h)) 30 January 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it. Regulation 27 (3)(c)) 30 January 2026

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Recommendation

 The registered person should put in place the kind of processes that enable such a review to take place which allows for a report to be produced at least once every six months, and this review must be robust and must consider feedback and evidence from all settings under the provider’s registration. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 62) Inspection report for supported accommodation provider: True Supported Living 7 OFSTED USE ONLY

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Recommendation

 The registered person should ensure that all employment checks are completed prior to any member of staff starting work. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 16)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: True Supported Living 8 OFSTED USE ONLY

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Supported accommodation provider details

Registered provider: True Supported Living Ltd

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Supported accommodation provider details

Registered provider address: Regus, Edmund House, 12–22 Newhall Street, Birmingham B3 3AS

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Supported accommodation provider details

Nominated individual: Olakunle Agunbiade

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Supported accommodation provider details

Registered service manager: Tosin Obileye

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Supported accommodation provider details

Email address: tosin.obileye@truesupportedliving.com

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Inspectors

Patrick McIntosh, Social Care Inspector Shazana Jamal, Social Care Inspector Inspection report for supported accommodation provider: True Supported Living 9 OFSTED USE ONLY

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Inspectors

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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