Children's Home run by 24/7 Support UK Limited in Peterborough

Inspection report for children’s home - monitoring visit: 2798449 1 Registered provider: 24/7 Support UK Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This privately run home provides care for up to two children.

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Information about this children’s home

There were no children living at the home at the time of the monitoring visit.

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Information about this children’s home

There has been no registered manager since August 2025.

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This monitoring visit

At the assurance inspection on 15 September 2025, Ofsted identified serious and widespread concerns. These were in respect of the protection of children and the leadership and management of the home. Two compliance notices were served. Due to the concerns, a notice to suspend the registration of the home was served.

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This monitoring visit

This monitoring visit was to assess the action taken by the organisation to meet the steps set out in the compliance notices and to ensure compliance with the suspension notice. The inspector found continued failures in the leadership and management of the home. A further compliance notice has been served, and the registration remains suspended.

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This monitoring visit

There continues to be a poor understanding of safeguarding matters. The manager is currently subject to an investigation. In a formal meeting, a recommendation was made to suspend the manager. At the monitoring visit, senior managers advised that the manager is on gardening leave. The manager has been taking part in meetings, and delivering training to staff. A risk assessment for this has been completed. However, it is unclear if safeguarding partners are aware of the manager’s current working arrangements. There is no record of the actions that the organisation has taken in respect of the allegations. This limits investigations and prevents appropriate decisions from being made about incidents. Ofsted has shared this with the relevant safeguarding individuals. Inspection report for children’s home - monitoring visit: 2798449 2 Several staff are currently under investigation due to allegations regarding

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This monitoring visit

inappropriate restraint practice. A child made an allegation about a restraint carried out in hospital. The incident has been captured on body cameras worn by hospital security staff. These concerns were confirmed by the hospital safeguarding lead.

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This monitoring visit

At the time of this visit, leaders were asked for records relating to the allegations the child had made. Leaders did not provide any records that detailed these allegations. Leaders did not provide any records that detailed if staff were suspended or if investigations were taking place. Due to this, it was not clear if staff attending training sessions were suspended and how this may impact any future investigation. This did not demonstrate effective oversight of safeguarding processes.

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This monitoring visit

Multi-agency safeguarding meetings took place on 29 September 2025 and 29 October 2025. Minutes from these meetings highlight actions for the organisation. It is unclear if these actions have been addressed.

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This monitoring visit

There is currently no manager in post. The senior managers are recruiting. However, currently there is no plan in place. This does not provide reassurance that safe and effective care can be provided to children.

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This monitoring visit

Staff have received in-depth training on risk assessments. This has been linked to the child who was previously living at the home. Staff have been provided with information on individual risks and how staff felt at the time the child was living at the home. Several lessons have been identified from this period. It is not yet clear how this training has been assimilated into practice. However, the staff have been given opportunities to reflect and learn.

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This monitoring visit

The premises are suitable for a child to live in. All maintenance work has been carried out. A risk assessment has been completed. This demonstrates to staff what hazards need to be identified and the actions to take. Discussions with staff have taken place to help them better understand their roles in health and safety.

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This monitoring visit

Staff have been provided with training on health matters relating to the child who previously lived at the home. Following this, a template risk assessment was devised to show staff the level of information that is needed to ensure safety, should this health scenario be encountered again. A detailed template for a general health risk assessment is also in place to help staff understand the level of detail needed to provide appropriate health support to children.

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This monitoring visit

Four staff remain out of timescales for completing their formal qualifications. They have been issued with written warnings and have now begun to engage with learning workshops.

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This monitoring visit

Managers have ensured that relevant documents have been sent to Ofsted. The quality of care review and statement of purpose have been submitted. This enables Ofsted to have better oversight and understanding of the service. Inspection report for children’s home - monitoring visit: 2798449 3

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Inspection date Inspection type Inspection judgement

12/08/2025 Full Requires improvement to be good 28/01/2025 Full Good Inspection report for children’s home - monitoring visit: 2798449 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. Regulation 13 (1)(b) (2)(a)(h)

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Requirement Due date

Ensure that leaders and managers are skilled at identifying safeguarding matters and that these are responded to effectively, involving safeguarding partners when required and that records are maintained and available, detailing the actions taken.

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Requirement Due date

This requirement is restated. 1 December 2025

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Requirement Due date

Restraint in relation to a child is only permitted for the purpose of preventing—

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Requirement Due date

injury to any person (including the child);

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Requirement Due date

serious damage to the property of any person (including the child); 1 December 2025 Inspection report for children’s home - monitoring visit: 2798449 5 Restraint in relation to a child must be necessary and proportionate. (Regulation 20 (1)(a)(b)(2))

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Requirement Due date

In particular, ensure that records provide clear details of the rationale for restraints and that where appropriate rationale is not made clear, that managers explore this and involve safeguarding partners. The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that each child is encouraged to build and maintain positive relationships with others. (Regulation 11 (1)(a) (2)(b))

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Requirement Due date

In particular, managers must ensure that appropriate restorative work is carried out between staff and children following any concluded investigations into concerns raised by children.

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Requirement Due date

This requirement is restated. 31 January 2026

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform.

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Requirement Due date

For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained—

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Requirement Due date

the Level 3 Diploma for Residential Childcare (England) ("the Level 3 Diploma"); or

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Requirement Due date

a qualification which the registered person considers to be equivalent to the Level 3 Diploma.

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Requirement Due date

The relevant date is— 31 January 2026 Inspection report for children’s home - monitoring visit: 2798449 6 in the case of an individual who starts working in a care role in a home after 1st April 2014, the date which falls 2 years after the date on which the individual started working in a care role in a home. (Regulation 32 (1) (3)(b) (4)(a)(b) (5)(a))

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background;

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Requirement Due date

help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult. (Regulation 6 (1)(b) (2)(b)(iv)(vi))

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Requirement Due date

In particular, ensure that the child has a plan to prepare them for independence.

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Requirement Due date

Ensure appropriate daily plans are in place for the child to encourage them to take part in activities.

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Requirement Due date

This requirement is restated. 31 January 2026

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2798449 7

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Children’s home details

Registered provider: 24/7 Support UK Limited

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Children’s home details

Registered provider address: 81 Broadway, Peterborough PE1 4DA

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Inspector

Hannah Phillips, Social Care Inspector Inspection report for children’s home - monitoring visit: 2798449 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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