Children's home run by New Day Children’s Services Ltd

Inspection report for children’s home: 2839759 1 Registered provider: New Day Children’s Services Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private organisation. It provides care for up to two children who experience social and emotional difficulties. This is the home’s first inspection since registration. At the time of the inspection, no children were living at the home. The inspector spoke to a child who had previously lived at the home.

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Information about this children’s home

The registered manager has been in post since the home’s registration on 12 June 2025 and was present during the inspection. The registered manager is dual registered and manages another home, which is next door.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2839759 2

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Overall experiences and progress of children and young people: good

Since the home opened there have been two children living at the home, both of whom lived alone. One child has successfully moved to another home operated by the provider to live with other children. The other child moved out because leaders and managers determined they could not keep the child safe.

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Overall experiences and progress of children and young people: good

The child who has recently left this home is very positive about their time at the home. They spoke about the staff with affection, saying how they welcomed them to the home, making them feel comfortable and relaxed. They said they got on well with the staff and enjoyed spending time with them. They spoke excitedly about all the different activities they got to do and how much fun they had.

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Overall experiences and progress of children and young people: good

Children’s moves into and on from the home are well managed. Staff spend time with new children before their move in. This helps the children to get to know the staff who will be caring for them and helps to reduce their anxiety about moving. Moves out are well planned and child focused.

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Overall experiences and progress of children and young people: good

Staff have created a comfortable home, which is well furnished. Children are involved in the choice of décor. This is especially evident in the children’s bedrooms, which are decorated and furnished to their taste prior to them moving in. Even though there are currently no children living at the home, staff have decorated ready for Christmas.

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Overall experiences and progress of children and young people: good

When the most recent child who lived at the home arrived, they were not in education. During their time at the home, online education was arranged. Staff then obtained a full- time placement for the child at a local school and supported them to attend.

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Overall experiences and progress of children and young people: good

Children’s health needs are well met. Leaders and managers ensure that staff have training to meet the children’s health needs. This includes specific training by health professionals involved in the children’s care. This information and knowledge is used to develop detailed health plans.

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How well children and young people are helped and protected: good

Children are safe at the home. Staff understand their roles and responsibilities in ensuring children are safe. Safeguarding incidents are addressed in a timely manner and are reported to the appropriate people. Detailed records are maintained of all actions taken. Leaders and managers act on guidance from the local authority designated officer. Internal investigations are of a good quality, addressing issues raised to aid staff development.

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How well children and young people are helped and protected: good

There were very few incidents involving the most recent child who left the home. There were a number for the previous child. Records of these incidents tell the story of what happened and actions taken to support the child with their behaviour both during and Inspection report for children’s home: 2839759 3 after the incident. Staff support children to develop their understanding of their own behaviour and how to better identify and manage their own feelings, emotions and behaviours. Restraint has only been used once and was appropriate in relation to the incident.

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How well children and young people are helped and protected: good

Staff manage risk effectively and avoid being risk averse. When a new child moves into the home, leaders and managers carefully consider the identified risks and how these will be mitigated.

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How well children and young people are helped and protected: good

Staff recruitment follows safer recruitment practice, which help to protect children. However, there is a lack of information on the rationale to appoint an applicant. Leaders and managers ensure they have obtained the relevant information on agency staff.

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The effectiveness of leaders and managers: requires improvement to be good

The manager has an appropriate overview of the home’s strengths and areas for development. Leaders and managers recognise the development needs of the staff team and that time is needed to embed training and develop staff skills. There is a full staff team in place. However, the home remains in its infancy, and several staff are still in their probation period, with some staff inexperienced in residential care. A development plan is in place, which is detailed, clearly identifying the areas for improvement and actions to be taken to address these. However, this plan does not have timescales set for each action, risking drift and delay.

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The effectiveness of leaders and managers: requires improvement to be good

Staff are positive about working at the home. They enjoy their work and feel well supported and trained for their role. Staff find leaders and managers supportive and easy to speak to. Staff feel that their ideas and suggestions are sought and welcomed. Leaders and managers provide staff with development sessions, in addition to their training, to improve their knowledge and skills.

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The effectiveness of leaders and managers: requires improvement to be good

Staff supervision sessions help staff to reflect on their work and develop their skills. Children are central to these discussions. Leaders and managers also ensure they check in on staff wellbeing, providing support where needed. When required, leaders and managers use personal development plans to support staff development and address areas needing improvement. Currently, these plans do not have timescales set for each action, evidence opportunities to complete tasks or record the progress that has been made, limiting their effectiveness for overseeing practice improvement.

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The effectiveness of leaders and managers: requires improvement to be good

The quality of records at the home is good. Children’s plans provide clear guidance for staff, which supports consistency of care. Some children’s records are written in the first person, but these were not written by the child, which could be misleading. However, children do contribute to their plans.

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The effectiveness of leaders and managers: requires improvement to be good

Feedback from fellow professionals is positive. They noted the progress their child had made and praised the staff for their commitment and the quality of their multi-agency working. Inspection report for children’s home: 2839759 4

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Recommendations

 The registered person should ensure that the home’s development plan and any staff development plans include timescales for actions to be completed and information on progress or opportunities to complete stated tasks. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 53, paragraph 10.8)  The registered person should ensure that staff recruitment records include the rationale for appointing the applicant. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.1)  The registered person should ensure that records written in the first person are only those actually written by the person. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.3)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2839759 5

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Children’s home details

Registered provider: New Day Children’s Services Ltd

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Children’s home details

Registered provider address: 18 Danvers Way, Westbury BA13 3UE

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Children’s home details

Responsible individual: Samantha Choules

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Children’s home details

Registered manager: Mariana Mosquera Fernandez

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Inspector

Wendy Anderson, Social Care Inspector Inspection report for children’s home: 2839759 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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