Children's Home run by Crystal Care Solutions Limited in Stoke-on-Trent

Inspection report for children’s home - monitoring visit: SC358638 1 SC358638

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Registered provider: Crystal Care Solutions Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company and provides care for one child. The home specialises in providing a therapeutic environment for children.

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Information about this children’s home

The manager registered with Ofsted in November 2020. She is suitably qualified and experienced to oversee the home.

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Information about this children’s home

There have been no children living at the home since November 2024.

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This monitoring visit

The visit took place to review a condition of registration that was imposed in April 2025. The condition states that the provider must inform Ofsted of their intention to admit children into the home at least three months before they admit children into the home. The reason for this was that the provider had no plans to admit children into the home for some time.

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This monitoring visit

The provider informed Ofsted on 23 October 2025 of their intention to admit children into the home. The purpose of this visit was to review that the home is suitable for children to move in.

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This monitoring visit

The home environment is clean, warm and welcoming. The home has been extensively redecorated since the last inspection. Carpets have been replaced, fencing has been updated and walls have been repainted. While the home is generally very well maintained, the upstairs bathroom has not benefited from the same level of refurbishment as the rest of the property. The shower door was not closing properly, and the tray and grout were stained. The bath plug was corroded, though functional. The manager has a clear plan to address these concerns.

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This monitoring visit

There are effective systems for monitoring health and safety in the home. External professionals have completed assessments, and the manager has ensured that Inspection report for children’s home - monitoring visit: SC358638 2 action is taken in response to recommendations. The home environment is safe and free from hazards.

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This monitoring visit

The registered manager has effective systems for the oversight of the home. She is dual registered with another home for the organisation and is supported by a suitably experienced deputy manager.

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This monitoring visit

There are sufficient experienced staff to provide care for a child in line with the statement of purpose. Staff have had the opportunity to work at another home for the organisation and have completed training that will help to prepare them for their roles. There are appropriate plans for development of staff, including regular supervision. Inspection report for children’s home - monitoring visit: SC358638 3

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Inspection date Inspection type Inspection judgement

24/07/2024 Full Requires improvement to be good 17/10/2023 Full Good 09/11/2022 Full Good 22/06/2021 Full Good Inspection report for children’s home - monitoring visit: SC358638 4

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Recommendation

 The registered person should ensure that all areas of the home meet the needs of children and are nurturing and homely. In particular, the bathroom should be well maintained. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC358638 5

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Children’s home details

Registered provider: Crystal Care Solutions Limited

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Children’s home details

Registered provider address: Bank House, Market Square, Congleton, Cheshire CW12 1ET

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Inspector

Laura Norcop, Social Care Inspector Inspection report for children’s home - monitoring visit: SC358638 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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