Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children’s home: 2795952 1 Registered provider: Coastal Quality Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is operated by a private organisation. The home is registered to care for one child who may have social and emotional difficulties.

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Information about this children’s home

This is the first inspection since the home registered in May 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2795952 2

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Overall experiences and progress of children and young people: good

Since the home registered, one child has moved into the home. The manager reviewed the child’s referral and gathered additional information from the placing authority before accepting the placement. The child could not visit the home before moving in due to the urgency of the move. However, the manager subsequently gave notice, concluding that the child’s needs could not be met. This created further instability for the child.

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Overall experiences and progress of children and young people: good

Despite the child moving, they had developed positive relationships with staff members. After leaving the home, the child felt comfortable to ask staff to attend a funeral following a significant bereavement. This highlights the emotional support provided by staff.

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Overall experiences and progress of children and young people: good

The child’s health needs were well understood. The child was supported to access support for their emotional wellbeing to enable them to better understand their life experiences and manage their emotions. The staff worked closely with mental health professionals to ensure that they responded to the child’s needs effectively. In addition, staff benefited from consultation and guidance provided by the organisation’s therapist. This enhanced their ability to understand and respond to the child’s needs.

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Overall experiences and progress of children and young people: good

The child was not attending education consistently before they moved into the home. The child accessed some limited one-to-one tuition funded by the placing authority during the time they lived in the home. The management team was advocating for the progression of an education, health and care plan to support an appropriate education provision. This was not achieved during the time in which the child lived in the home.

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Overall experiences and progress of children and young people: good

The child was enabled to spend time with their family and people who were important to them. Family members spent time in the home, and the child’s parent stated that they always felt welcomed. This supported the child’s sense of identity and belonging.

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Overall experiences and progress of children and young people: good

Staff spent time with the child and encouraged them to develop interests and engage in activities of interest such as boxing and attending the gym. The child and staff engaged in a charity fun run together, raising money for local hospices.

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How well children and young people are helped and protected: good

Staff demonstrated a good understanding of the child’s needs and vulnerabilities, and they took appropriate action to address them. Risk management and behaviour plans were reviewed regularly to identify progress or emerging patterns. As a result, staff developed a deeper understanding of the child’s needs, and this improved the quality of support afforded to them. Inspection report for children’s home: 2795952 3 Staff responded promptly when the child was struggling to manage their emotions or displaying self-injurious behaviours. Staff supported the child to access appropriate help from mental health professionals and guided them in using coping strategies, including sensory resources. However, there were occasions when staff did not access advice from medical professionals in times of crisis. This meant there was no immediate assessment of the child’s presenting needs, which would have better guided staff in supporting the child.

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How well children and young people are helped and protected: good

Staff engaged the child in regular and purposeful discussions to reflect on incidents, review and progress the placement plan, and gain insight into the child’s wishes and feelings. This supported the child to feel listened to.

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How well children and young people are helped and protected: good

There are detailed missing-from-home protocols in place that guide staff practice if children go missing from home. Prior to living in this home, the risk of the child going missing from home was high. This significantly reduced to one episode during the time the child lived in the home.

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How well children and young people are helped and protected: good

The child was supported to take age-appropriate risks in relation to the use of a mobile phone and the internet. Staff completed regular checks to balance opportunities for the child to access technology independently alongside keeping them safe.

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good

The manager is suitably qualified and experienced and is supported by a strong deputy manager. Staff say they enjoy working in the home and feel valued and well supported by the management team. One member of staff stated, ‘Their commitment, compassion and clear guidance create a positive and motivated team.’

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good

The manager made the decision to give notice on the child, despite being aware of the child’s needs at the referral stage. This highlights a lack of effective oversight and consideration of the child’s ongoing and emerging needs.

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good

The manager provides staff with an induction, regular supervision sessions and team meetings. However, these lack discussions about the child and their progress. They are not consistently reflective or focused on developing staff practice. As a result, this limits opportunities to challenge practice and support professional development.

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good

Staffing is consistent and the number of staff on shift met the child’s assessed needs. However, the rota is not amended to reflect staffing changes, meaning it does not always provide a true reflection of staffing on each shift.

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good

There is a large amount of training available for staff. The manager has ensured that when new needs emerge for children, staff complete appropriate training. However, Inspection report for children’s home: 2795952 4 the workforce development plan does not detail the training needs of staff, their qualifications and training that staff has undertaken.

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good

The manager has systems in place to monitor the quality of care provided to children. However, these systems are not evaluative. This limits the ability to identify strengths and areas for improvement. Inspection report for children’s home: 2795952 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi)(vii))

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Requirement Due date

In particular, the registered person must ensure that when there are concerns related to a child’s mental health, specifically in relation to self-harm, staff seek appropriate medical advice and support when outside of working hours. 3 February 2026

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and 3 February 2026 Inspection report for children’s home: 2795952 6 have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose;

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Requirement Due date

ensure the effective induction of each child into the home;

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Requirement Due date

plan for, and help, each child to prepare to leave the home or to move into adult care in a way that is consistent with arrangements agreed with the child’s placing authority;

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Requirement Due date

that each child’s relevant plans are followed. (Regulation 14 (1)(a)(b) (2)(a)(b)(i)(iii))

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Requirement Due date

In particular, the registered person must only accept placements for children where they are satisfied that the home can respond effectively to the child’s needs.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and

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Requirement Due date

use this understanding to inform the development of the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(c)(f)) 3 February 2026 Inspection report for children’s home: 2795952 7 In particular, the registered person must ensure that all leaders and managers have the skills to provide good quality supervision for staff that allows them to reflect on their practice and the needs of children assigned in their care.

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Requirement Due date

Additionally, the manager’s monitoring and evaluation must be robust and analytical so that shortfalls in practice are identified and addressed promptly, or to support the development of staff.

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. (Regulation 45 (1) (2)(a)(b)(c))

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Requirement Due date

In particular, the registered person must ensure that when completing a quality-of-care review, that this is evaluative in terms of care provided and capture the views of children, staff, external professionals and family members to help inform the strengths and weaknesses of the home and any areas for improvement. 17 March 2026

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Recommendations

 The registered person should ensure that records detailed in regulations 35-39 are kept in children’s homes. In particular, the registered manager should ensure that the rota is amended to reflect any changes to the planned rota. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 62, paragraph 14.3)

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Recommendations

 The registered person should have a workforce plan that can fulfil the workforce related requirements of regulation 16, schedule 1 (paragraphs 19 and 20). Inspection report for children’s home: 2795952 8

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2795952 9

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Children’s home details

Registered provider: Coastal Quality Care Limited

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Children’s home details

Registered provider address: Scott House, Clarke Street, Poulton Industrial Estate, Poulton-Le-Fylde FY6 8JW

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Inspectors

Shauna Morley, Social Care Inspector Dawn Parton, Social Care Inspector Inspection report for children’s home: 2795952 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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