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Schools & FE · Independent school inspection

Hold Fast Education

Inspected 10 Dec 2025 · URN 152189

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Summary

No overall grade in this framework

Alison Stephenson (lead), Mary Cook

What we read, and from where

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  • Inspection date verified

    10 Dec 2025

  • Inspectors verified

    Alison Stephenson, Mary Cook

  • Postcode verified

    DN18 5JR

  • Name on report verified

    Hold Fast Education

  • URN verified

    152189

Page 1 of 17
Page 1 of the report

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What this report says

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Tone of the report

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+31Mostly positivemore positive than 42% of reports of this type

In line with other reports of this type.

Praiseindependenteffectivelyeffectivewell plannedconsistentlypositiveengagingmake good progress
Criticismconcernsdeficiencieslacksnot alwaysnot sufficientlygapsincompletenot secure knowledge

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FindingsWhat needs to improveAbout the inspectionLeadership positive critical
  • Findings4291w+22
  • Leadership372w+60
  • What needs to improve203w+43

Strengths

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No standout praise found.

Concerns

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Next steps

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Anatomy of the report

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Pages
17
Words of findings
4,763
longer than usual (typical 1813)
Reading level
Hard
Flesch 44, typical 49
Average sentence
25 words
Next steps
8
typical 8
Hedged sentences
3%
“some”, “not always”, “most”…

Where the words go

Findings 82%Leadership 7%What needs to improve 4%About the inspection 7%

Full report text

School pre-registration inspection report

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Hold Fast Education Waters Edge Business Centre, Maltkiln Road, Barton-upon-Humber DN18 5JR

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Main inspection findings

Part 1. Quality of education provided Paragraphs 2(1) to 2(2)(d)(ii), 2(2)(h), 2(2)(i), 3 to 4  This school already operates as an alternative provision (AP) for key stage 4 pupils. Therefore, the school has clear schemes of work for the 3 subjects offered: English, mathematics and biology. The staff have appropriate subject knowledge to teach these subjects. However, the school does not have the same clarity and coherence in the curriculum structure for the new proposed key stage 3 cohort.  The proposed school will support pupils with special educational needs and/or disabilities (SEND). The staff are experienced in teaching pupils with SEND. However, they have not fully considered how they will systematically identify gaps in pupils’ foundational knowledge.  The school’s assessment process supports pupils in key stage 4 to understand how well they will achieve in their GCSEs. The proprietor body has not adapted this

p.1

Main inspection findings

process for pupils in key stage 3.  The school has not considered how it will support pupils who are at the early stages of reading and writing. Staff are not trained in teaching phonics, and there is no phonics programme available in school.  The school has not ensured that the curriculum is broad and balanced. It does not include any aesthetic, technological or physical curriculums.  While lessons are well planned for key stage 4 pupils, this is not evident for key stage 3. Staff do not have the necessary information to plan these lessons effectively. Paragraphs 2(2)(e) to 2(2)(e)(iii)  The school proposes to offer a careers programme for pupils. It plans to support pupils to visit local colleges for post-16 education. The school will offer impartial careers advice. Pupils will study for a qualification in employability that includes aspects such as interview skills. Paragraphs 2(2)(1)(b) to 2(2)(2)

p.1

Main inspection findings

 The school proposes to use external providers to teach relationships and sex education (RSE) and health education to pupils. This provides assurances that the curriculum covers relevant statutory guidance for RSE.  The school does not have a RSE policy that consults and informs parents of their intention to teach RSE. There is no current mechanism for parents to request that their child be wholly or partly excused from RSE.  The school has not ensured that all the independent school standards (the standards) in this part are likely to be met.

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Main inspection findings

Part 2. Spiritual, moral, social and cultural development of pupils Paragraphs 5(a) to 5(d)  The proprietor body has carefully considered how it will support pupils’ spiritual, moral, social and cultural development.  The school proposes to deliver personal, social and health education during their ‘development day’. This is a day dedicated to building pupils’ self-esteem, confidence and resilience.  The school has positive relationships with external agencies such as the police and prison charities to support pupils in distinguishing between right and wrong.  The school proposes that pupils have opportunities to volunteer, for example at the local care home or on community gardening projects.  The school proposes to integrate the teaching of fundamental British values into its curriculum. This was exemplified through examples in the English curriculum where pupils can respectfully challenge each other’s viewpoints.

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Main inspection findings

 The standards in this part are likely to be met if the proposed school opens.

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Main inspection findings

Part 3. Welfare, health and safety of pupils Paragraphs 7, 7(a), 7(b)  The school has not ensured that policies and practices in safeguarding are secure. The proposed school’s safeguarding policy does not refer to up-to-date guidance from the Department for Education.  The school has appointed a designated safeguarding lead who has completed appropriate training to fulfil the role.  The school’s premises are in a visitors’ centre owned by North Lincolnshire local authority. There is a risk assessment for the building, but this lacks rigour in addressing public access and the potential risks the pupils may face.  The school’s whistleblowing policy does not clearly stipulate to whom staff should refer concerns about the headteacher.  On arrival at the site, while the inspection team signed in at the visitors’ centre, there were no signing-in procedures for the school. Paragraphs 9, 9(a) to 9(c)  The proposed school aspires to teach pupils about their 3 behaviour aspects of

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Main inspection findings

‘attitude, engagement and work done’.  The school tracks pupils’ behaviour each day and forms a collaborative opinion of how well pupils have engaged, had positive attitudes and completed work.  The school has made a conscious decision not to use physical restrictive intervention. The rationale for this needs to be clear, and the school should consider having a written and effective policy to protect staff and pupils.  The school’s behaviour policy does not set out the sanctions the school will implement in the event of pupils’ misbehaviour. Paragraphs 11, 12, 13, 14, 15, 16  The proposed school has a health and safety policy. However, it does not outline the roles and responsibilities of staff, the headteacher and the proprietor body.  The school’s proposed first-aid policy and checks linked to fire safety are appropriate.  The school deploys staff to ensure that pupils are adequately supervised.

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Main inspection findings

 The admissions policy does not reflect the correct age range for the proposed school. The admissions register does not comply with statutory guidance.  The proposed risk assessment policy does not reflect the local context of the school. Risk assessments are not detailed enough to mitigate risks associated with transport arrangements, public access to the building and public interaction.  The standards in this part are unlikely to be met if the proposed school opens.

p.3

Main inspection findings

Part 4. Suitability of staff, supply staff, and proprietors Paragraphs 18(2), 18(2)(a) to 18(2)(e), 18(3), 19(2) to 19(2)(d)(ii), 20(6) to 20(6)(c), 21(1) to 21(3)(b), 21(5) to 21(5)(a)(ii), 21(5)(c) to 21(6)  The proposed school has established a single central record to record the pre- employment checks on staff. However, during the inspection, the proprietor body was unable to provide assurances around who had independently verified their recruitment documents and Disclosure and Barring Service check.  Some documents for other staff who have been recently recruited were incomplete.  The school uses coaches and peripatetic staff to support teaching on the weekly ‘development day’. The school has not sought assurances from its employers on their suitability to work with pupils.  Some of the necessary checks on the local advisory board representatives such as section 128 checks were not made available to the inspectors.

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Main inspection findings

 The school does not propose to use supply teachers.  The standards in this part are unlikely to be met if the proposed school opens. Part 5. Premises of and accommodation at schools Paragraphs 23(1) to 24(1)(b), 24(2) to 29(1)(b)  The proposed school is in a visitors’ centre. The school cannot ensure that access to its allocated space is restricted. This means that the school’s corridors are open to the wider public using the centre.  The toilet facility for pupils is situated in the accessible toilet associated with the visitors’ centre. This means that pupils do not have sole use of the facility.  The proposed changing facility and showers are also in the accessible toilet.  The school has provision for first-aid treatment of pupils. However, this is in the accessible toilet and so is not always readily available.  The school has suitably sized classrooms to accommodate pupils.  As the school is on a public site, it has no secure space designated for play or physical

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Main inspection findings

education. At social times, pupils use the public space at the front of the visitor centre or walk around the nature reserve.  The standards in this part are unlikely to be met if the proposed school opens.

p.4

Main inspection findings

Part 6. Provision of information Paragraphs 32(1) to 32(2)(a), 32(2)(b)(ii) to 32(3)(f)  The proprietor body acknowledges that some aspects of these standards are not currently met. It could not resolve these before the end of this pre-registration inspection. This includes, for example, the name and contact details of the headteacher, proprietor body and chair of the local advisory board.  Deficiencies in policies such as the health and safety, safeguarding, behaviour, complaints and admissions policies impact the school’s ability to meet some standards in this part.  The standards in this part are unlikely to be met if the proposed school opens.

p.4

Main inspection findings

Part 7. Manner in which complaints are handled Paragraphs 33(a) to 33(e)  The school’s proposed complaints policy ensures that complaints can be made initially on an informal basis. The second stage of the policy enables parents to complain in writing. Paragraphs 33, 33(f) to 33(k)  The school’s proposed policy does not allow for complaints to be heard by a panel. The school has not considered how to structure this panel or who will be the independent representative.  The policy does not outline that there should be a written record of any action taken by the school following a complaint. It does not determine where complaints will be securely kept.  At the time of the inspection, the school had a complaints policy in place. However, this does not meet the requirements of the standards. The standards in this part are unlikely to be met if the proposed school opens.

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Main inspection findings

Part 8. Quality of leadership in and management of schools Paragraphs 34(1), 34(1)(a) to 34(1)(c)  The proprietor body’s chair will also be the headteacher of the proposed school. The headteacher has relevant experience in leading an AP. However, to ensure that the standards are met consistently, there is further work to do in every part.  The proprietor body has a vision of what type of educational support the school will offer pupils. However, while the curriculum structure is coherent in key stage 4, the school has not sufficiently considered the curriculum offer for key stage 3.  Leaders recognise the limitations of locating the classrooms in a public building. The proprietor body is considering potential changes to the school’s location, so it can meet the standards.  The proprietor body has not ensured that staff appointments follow safer recruitment practices.  The proprietor body has appointed a local advisory board to quality assure the school.

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Main inspection findings

This is newly formed but has representatives with appropriate skills and experience to support and challenge school leaders.  The proprietor body does not have secure knowledge of the standards. This means that it has not ensured that all the standards are met.  The proprietor body has not ensured that the proposed school is ready to open. Many documents were appropriate for the AP, but leaders have not amended them in line with the requirements of the standards.  The standards in this part are unlikely to be met if the proposed school opens.

p.5

Main inspection findings

Schedule 10 of the Equality Act 2010  The school has an accessibility plan. The accessibility plan fully reflects the schools’ statutory requirements. The proposed school is likely to fulfil its responsibilities under schedule 10 of the Equality Act 2010.

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Compliance with regulatory requirements

The school is unlikely to meet the requirements of the schedule to the Education (Independent School Standards) Regulations 2014 (‘the independent school standards’) and associated requirements, as set out in the annex of this report.

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Proposed school details

This inspection was carried out under section 99 of the Education and Skills Act 2008, the purpose of which is to advise the Secretary of State for Education about the school’s likely compliance with the independent school standards that are required for registration as an independent school.

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Proposed school details

Type of school Other independent special school

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Proposed school details

Annual fees (day pupils) £29,250 to £58,500

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Proposed school details

Website www.holdfasteducation.co.uk/holdfast

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Proposed school details

Email address director@holdfasteducation.co.uk

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Provider already operating

Number of pupils of compulsory school age 8 Number of pupils of compulsory school age who have an education, health and care plan, or who are looked after by a local authority Total hours operating as a school per week 15

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Provider already operating

Total hours of teaching provided per week 15

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recommendation

Age range of pupils 14 to 16 11 to 16 11 to 16 Number of pupils on the school roll 8 25 25

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School’s current position School’s proposal

Gender of pupils Mixed Mixed Number of full-time pupils of compulsory school age 0 15

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School’s current position School’s proposal

Number of pupils with special educational needs and/or disabilities 4 17

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School’s current position School’s proposal

Of which, number of pupils with an education, health and care plan 1 10

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School’s current position School’s proposal

Of which, number of pupils paid for by a local authority with an education, health and care plan 1 10

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School’s current position School’s proposal

Number of full-time equivalent teaching staff 2 3

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School’s current position School’s proposal

Number of staff in the welfare provision 1 2

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Information about this proposed school

 The proposed school is in a building on Waters Edge Business Centre, Maltkiln Road, Barton-upon-Humber, DN18 5JR  The headteacher is also the chair of the proprietary body.  There is a recently formed local advisory board that has responsibility for governance.  The school has been operating as an AP since September 2025.  The proposed school intends to admit some pupils with SEND and education, health and care plans.  The school proposes to use a hybrid model of face-to-face and online learning.  The school proposes to open from 8:30am to 1:30pm, 4 days a week, for 15 full-time pupils. Ten part-time pupils will attend from 2:00pm to 4:00pm, 3 days a week.  The school does not have a religious ethos.  The school does not propose to use AP.

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Information about this inspection

 This pre-registration inspection was commissioned by the Department for Education. The purpose of the inspection was to determine if the school is likely to meet the standards prior to opening as a registered school. This is the first pre-registration inspection for the school.  The school was notified 2 days before the inspection was conducted.  Inspectors evaluated a range of evidence, including policies and plans relating to each part of the standards.  Inspectors examined the school’s proposed curriculum structure for all key stages.  Inspectors scrutinised health and safety documentation, including the safeguarding policy. Inspectors also checked the school’s staff recruitment and vetting processes and the single central record.  The lead inspector undertook a tour of the buildings and the grounds to evaluate the suitability of the school’s premises for the purposes of being an independent school.

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Information about this inspection

 An inspector spoke by telephone to the chair of the local advisory board.  An inspector spoke by telephone to a local authority representative.

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Inspection team

Alison Stephenson, lead inspector His Majesty’s Inspector

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Part 1. Quality of education provided

 2(1) The standard in this paragraph is met if- – 2(1)(a) the proprietor ensures that a written policy on the curriculum, supported by appropriate plans and schemes of work, which provides for the matters specified in sub-paragraph (2) is drawn up and implemented effectively; and – 2(1)(b) the written policy, plans and schemes of work- – 2(1)(b)(i) take into account the ages, aptitudes and needs of all pupils, including those pupils with an EHC plan; and  2(2) For the purposes of paragraph (2)(1)(a), the matters are- – 2(2)(a) full-time supervised education for pupils of compulsory school age (construed in accordance with section 8 of the Education Act 1996), which gives pupils experience in linguistic, mathematical, scientific, technological, human and social, physical and aesthetic and creative education; – 2(2)(b) that pupils acquire speaking, listening, literacy and numeracy skills;  2A(1) The standard in this paragraph is met if the proprietor-

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Part 1. Quality of education provided

– 2A(1)(e) makes and keeps up to date a separate written statement of its policy with regard to the provision of education as required by each of paragraphs (a) and (b), – 2A(1)(f) consults parents of registered pupils at the school before making or revising a statement under sub-paragraph (e), and – 2A(1)(g) publishes a copy of the statement on a website and provides a copy of the statement free of charge to anyone who asks for one.  2A(2) Arrangements made by the proprietor for the purposes of sub-paragraph (1)(b) must ensure that where a pupil’s parent requests that the pupil is wholly or partly excused from sex education provided as part of relationships and sex education, the pupil is so excused until the request is withdrawn, unless or to the extent that the head teacher considers that the pupil should not be so excused.  3 The standard in this paragraph is met if the proprietor ensures that the teaching at

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Part 1. Quality of education provided

the school- – 3(a) enables pupils to acquire new knowledge and make good progress according to their ability so that they increase their understanding and develop their skills in the subjects taught; – 3(b) fosters in pupils self-motivation, the application of intellectual, physical and creative effort, interest in their work and the ability to think and learn for themselves; – 3(c) involves well planned lessons and effective teaching methods, activities and management of class time; – 3(d) shows a good understanding of the aptitudes, needs and prior attainments of the pupils, and ensures that these are taken into account in the planning of lessons; – 3(g) demonstrates that a framework is in place to assess pupils’ work regularly and thoroughly and use information from that assessment to plan teaching so that pupils can progress;

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Part 3. Welfare, health and safety of pupils

 7 The standard in this paragraph is met if the proprietor ensures that- – 7(a) arrangements are made to safeguard and promote the welfare of pupils at the school; and – 7(b) such arrangements have regard to any guidance issued by the Secretary of State.  9 The standard in this paragraph is met if the proprietor promotes good behaviour amongst pupils by ensuring that- – 9(a) a written behaviour policy is drawn up that, amongst other matters, sets out the sanctions to be adopted in the event of pupil misbehaviour;  11 The standard in this paragraph is met if the proprietor ensures that relevant health and safety laws are complied with by the drawing up and effective implementation of a written health and safety policy.  15 The standard in this paragraph is met if the proprietor ensures that an admission and attendance register is maintained in accordance with the Education (Pupil Registration) (England) Regulations 2006[13].

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Part 3. Welfare, health and safety of pupils

 16 The standard in this paragraph is met if the proprietor ensures that- – 16(a) the welfare of pupils at the school is safeguarded and promoted by the drawing up and effective implementation of a written risk assessment policy; and – 16(b) appropriate action is taken to reduce risks that are identified.

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Part 4. Suitability of staff, supply staff, and proprietors

 18(2) The standard in this paragraph is met if- – 18(2)(a) no such person is barred from regulated activity relating to children in accordance with section 3(2) of the 2006 Act where that person is or will be engaging in activity which is regulated activity within the meaning of Part 1 of Schedule 4 to that Act; – 18(2)(b) no such person carries out work, or intends to carry out work, at the school in contravention of a prohibition order, an interim prohibition order, or any direction made under section 128 of the 2008 Act or section 142 of the 2002 Act, or any disqualification, prohibition or restriction which takes effect as if contained in either such direction; – 18(2)(c) the proprietor carries out appropriate checks to confirm in respect of each such person- – 18(2)(c)(i) the person’s identity; – 18(2)(c)(ii) the person’s medical fitness; – 18(2)(c)(iii) the person’s right to work in the United Kingdom; and

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Part 4. Suitability of staff, supply staff, and proprietors

– 18(2)(c)(iv) where appropriate, the person’s qualifications; – 18(2)(d) the proprietor ensures that, where relevant to any such person, an enhanced criminal record check is made in respect of that person and an enhanced criminal record certificate is obtained before or as soon as practicable after that person’s appointment; – 18(2)(e) in the case of any person for whom, by reason of that person living or having lived outside the United Kingdom, obtaining such a certificate is not sufficient to establish the person’s suitability to work in a school, such further checks are made as the proprietor considers appropriate, having regard to any guidance issued by the Secretary of State; and  18(3) The checks referred to in sub-paragraphs (2)(c) and (except where sub- paragraph (4) applies) (2)(e) must be completed before a person’s appointment.  20(6) The standard in this paragraph is met in relation to an individual ("MB"), not

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Part 4. Suitability of staff, supply staff, and proprietors

being the Chair of the school, who is a member of a body of persons corporate or unincorporate named as the proprietor of the school in the register or in an application to enter the school in the register, if- – 20(6)(a) MB- – 20(6)(a)(i) is not barred from regulated activity relating to children in accordance with section 3(2) of the 2006 Act where that individual is or will be engaging in activity which is regulated activity within the meaning of Part 1 of Schedule 4 of that Act; and – 20(6)(a)(ii) does not carry out work, or intend to carry out work, at the school in contravention of a prohibition order, an interim prohibition order, or any direction made under section 128 of the 2008 Act or section 142 of the 2002 Act or any disqualification, prohibition or restriction which takes effect as if contained in either such direction; – 20(6)(b) subject to sub-paragraphs (7) to (8), the Chair of the school makes the

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Part 4. Suitability of staff, supply staff, and proprietors

following checks relating to MB- – 20(6)(b)(i) where relevant to the individual, an enhanced criminal record check; – 20(6)(b)(ii) checks confirming MB’s identity and MB’s right to work in the United Kingdom; and – 20(6)(b)(iii) where, by reason of MB’s living or having lived outside the United Kingdom, obtaining an enhanced criminal record certificate is not sufficient to establish MB’s suitability to work in a school, such further checks as the Chair of the school considers appropriate, having regard to any guidance issued by the Secretary of State; – 20(6)(c) subject to sub-paragraph (8), where the Secretary of State makes a request for an enhanced criminal record check relating to MB countersigned by the Secretary of State to be made, such a check is made.  21(1) The standard in this paragraph is met if the proprietor keeps a register which shows such of the information referred to in sub-paragraphs (3) to (7) as is applicable

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Part 4. Suitability of staff, supply staff, and proprietors

to the school in question.  21(2) The register referred to in sub-paragraph (1) may be kept in electronic form, provided that the information so recorded is capable of being reproduced in legible form.  21(3) The information referred to in this sub-paragraph is- – 21(3)(a) in relation to each member of staff ("S") appointed on or after 1st May 2007, whether- – 21(3)(a)(i) S’s identity was checked; – 21(3)(a)(ii) a check was made to establish whether S is barred from regulated activity relating to children in accordance with section 3(2) of the 2006 Act; – 21(3)(a)(iii) a check was made to establish whether S is subject to any direction made under section 128 of the 2008 Act or section 142 of the 2002 Act or any disqualification, prohibition or restriction which takes effect as if contained in such a direction; – 21(3)(a)(iv) checks were made to ensure, where appropriate, that S had the relevant qualifications;

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Part 4. Suitability of staff, supply staff, and proprietors

– 21(3)(a)(v) an enhanced criminal record certificate was obtained in respect of S; – 21(3)(a)(vi) checks were made pursuant to paragraph 18(2)(d); – 21(3)(a)(vii) a check of S’s right to work in the United Kingdom was made; and – 21(3)(a)(viii) checks were made pursuant to paragraph 18(2)(e), – 21(3)(b) in relation to each member of staff ("S"), whether a check was made to establish whether S is subject to a prohibition order or an interim prohibition order, including the date on which such check was completed.  21(6) The information referred to in this sub-paragraph is, in relation each member ("MB") of a body of persons named as the proprietor appointed on or after 1st May 2007, whether the checks referred to in paragraph 20(6)(b) were made, the date they were made and the date on which the resulting certificate was obtained. – 21(7)(a) whether each check referred to in sub-paragraph (6) was made; and

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Part 4. Suitability of staff, supply staff, and proprietors

– 21(7)(b) whether an enhanced criminal record certificate was obtained, together with the date on which any check was completed or certificate obtained.

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Part 5. Premises of and accommodation at schools

 23(1) Subject to sub-paragraph (2), the standard in this paragraph is met if the proprietor ensures that- – 23(1)(a) suitable toilet and washing facilities are provided for the sole use of pupils; – 23(1)(b) separate toilet facilities for boys and girls aged 8 years or over are provided except where the toilet facility is provided in a room that can be secured from the inside and that is intended for use by one pupil at a time; and – 23(1)(c) suitable changing accommodation and showers are provided for pupils aged 11 years or over at the start of the school year who receive physical education.  24(2) The accommodation provided under sub-paragraphs (1)(a) and (b) may be used for other purposes (apart from teaching) provided it is always readily available to be used for the purposes set out in sub-paragraphs (1)(a) and (b).  28(1) The standard in this paragraph is met if the proprietor ensures that-

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Part 5. Premises of and accommodation at schools

– 28(1)(b) toilets and urinals have an adequate supply of cold water and washing facilities have an adequate supply of hot and cold water; – 28(1)(d) the temperature of hot water at the point of use does not pose a scalding risk to users.  29(1) The standard in this paragraph is met if the proprietor ensures that suitable outdoor space is provided in order to enable- – 29(1)(a) physical education to be provided to pupils in accordance with the school curriculum; and – 29(1)(b) pupils to play outside.

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Part 6. Provision of information

 32(1) The standard about the provision of information by the school is met if the proprietor ensures that- – 32(1)(a) the information specified in sub-paragraph (2) is provided to parents of pupils and parents of prospective pupils and, on request, to the Chief Inspector[14], the Secretary of State or an independent inspectorate[15]; – 32(1)(b) the information specified in sub-paragraph (3) is made available to parents of pupils and parents of prospective pupils and, on request, to the Chief Inspector, the Secretary of State or an independent inspectorate; – 32(1)(c) particulars of the arrangements for meeting the standard contained in paragraph 7 are published on the school’s internet website or, where no such website exists, are provided to parents on request;  32(2) The information specified in this sub-paragraph is- – 32(2)(a) the school’s address and telephone number and the name of the head teacher;

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Part 6. Provision of information

– 32(2)(b) either- – 32(2)(b)(ii) where the proprietor is a body of persons, the address and telephone number of its registered or principal office; – 32(2)(c) where there is a governing body, the name and address for correspondence of its Chair; and  32(3) The information specified in this sub-paragraph is- – 32(3)(a) particulars of the school’s policy on and arrangements for admissions, misbehaviour and exclusions; – 32(3)(c) particulars of the policy referred to in paragraph 2; – 32(3)(d) particulars of arrangements for meeting the standards contained in paragraphs 9, 10, 11 and 13; – 32(3)(f) details of the complaints procedure referred to in paragraph 33, and the number of complaints registered under the formal procedure during the preceding school year; and

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Part 7. Manner in which complaints are handled

 33 The standard about the manner in which complaints are handled is met if the proprietor ensures that a complaints procedure is drawn up and effectively implemented which deals with the handling of complaints from parents of pupils and which- – 33(d) allows for a complaint to be made and considered initially on an informal basis; – 33(f) where the parent is not satisfied with the response to the complaint made in accordance with sub-paragraph (e), makes provision for a hearing before a panel appointed by or on behalf of the proprietor and consisting of at least three people who were not directly involved in the matters detailed in the complaint; – 33(g) ensures that, where there is a panel hearing of a complaint, one panel member is independent of the management and running of the school; – 33(h) allows for a parent to attend and be accompanied at a panel hearing if they wish; – 33(i) provides for the panel to make findings and recommendations and stipulates that

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Part 7. Manner in which complaints are handled

a copy of those findings and recommendations is- – 33(i)(i) provided to the complainant and, where relevant, the person complained about; and – 33(i)(ii) available for inspection on the school premises by the proprietor and the head teacher; – 33(j) provides for a written record to be kept of all complaints that are made in accordance with sub-paragraph (e) and- – 33(j)(i) whether they are resolved following a formal procedure, or proceed to a panel hearing; and – 33(j)(ii) action taken by the school as a result of those complaints (regardless of whether they are upheld); and – 33(k) provides that correspondence, statements and records relating to individual complaints are to be kept confidential except where the Secretary of State or a body conducting an inspection under section 109 of the 2008 Act requests access to them.

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Part 8. Quality of leadership in and management of schools

 34(1) The standard about the quality of leadership and management is met if the proprietor ensures that persons with leadership and management responsibilities at the school- – 34(1)(a) demonstrate good skills and knowledge appropriate to their role so that the independent school standards are met consistently; – 34(1)(b) fulfil their responsibilities effectively so that the independent school standards are met consistently; and – 34(1)(c) actively promote the well-being of pupils. guidance ‘Raising concerns and making a complaint about Ofsted’, which is available from Ofsted’s website: www.gov.uk/government/publications/complaints-about-ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk .

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Parent View You can use Parent View to give Ofsted your opinion on your child’s school. Ofsted will use the information parents and carers provide when deciding which schools to inspect and when and as part of the inspection.

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Part 8. Quality of leadership in and management of schools

You can also use Parent View to find out what other parents and carers think about schools in England. You can visit www.parentview.ofsted.gov.uk , or look for the link on the main Ofsted website: www.gov.uk/ofsted .

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Part 8. Quality of leadership in and management of schools

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Part 8. Quality of leadership in and management of schools

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open- government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Part 8. Quality of leadership in and management of schools

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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