Tyre Hill House Family Assessment Centre

Inspection report for residential family centre: Tyre Hill House Family Assessment Centre 1 Tyre Hill House Family Assessment Centre Rees Parenting Support and Assessment Services Welland Road, Hanley Swan, Worcester WR8 0EQ Inspected under the social care common inspection framework

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Information about this residential family centre

The family centre is privately owned. It is registered to accommodate 8 families. The manager registered with Ofsted in January 2025. There was one family living at the family centre at the time of the inspection.

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Information about this residential family centre

This is the family centre's first full inspection.

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Overall experiences and progress of

children and parents, taking into account good

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Overall experiences and progress of

How well children and parents are helped and protected good

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Overall experiences and progress of

The effectiveness of leaders and managers good

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Overall experiences and progress of

The residential family centre provides effective services that meet the requirements for good.

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Overall experiences and progress of

Date of previous inspection: not previously inspected

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Overall experiences and progress of

Overall judgement at last inspection: not applicable

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Overall experiences and progress of

Enforcement action since last inspection: none Inspection report for residential family centre: Tyre Hill House Family Assessment Centre 2

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Overall experiences and progress of children and parents: good

The centre is maintained to a consistently high standard, providing a safe, welcoming and homely environment for families. The quality of the premises reflects leaders' commitment to creating an environment where families feel valued, supported and able to focus on their assessments.

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Overall experiences and progress of children and parents: good

When families move into the centre, there is a clear planning process from the point of referral until the families move in. Where possible, the manager meets families before they arrive. This practice helps to reduce their anxieties. A creative introductory video has been developed to help future families feel prepared and reassured before they move in. When assessments reach their conclusion, transitions out of the centre are handled with care, ensuring that families receive continuity of support and have time to process next steps.

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Overall experiences and progress of children and parents: good

Families build positive relationships with staff. They experience support that is underpinned by warmth, empathy and an understanding of their individual circumstances. These relationships contribute to parents' engagement with assessments and guidance offered. However, a recent change in staff has affected the consistency of these relationships for some families.

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Overall experiences and progress of children and parents: good

Feedback from parents is mixed. One parent spoke positively about her experience and the support that she received. The parent, who is no longer residing at the centre, said, 'I found myself again there'. Another parent raised concerns about inconsistencies in the advice and guidance provided, which, at times, left her uncertain about expectations. Leaders have acknowledged this feedback and are working to improve consistency across the team.

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Overall experiences and progress of children and parents: good

Assessments are of good quality. Reports are detailed, provide clear analysis and support decision-making. They clearly link to placement objectives and are underpinned by a theoretical base. Staff use a range of observations, direct work, group work and multi-agency information to build a clear picture of each family's strengths, vulnerabilities and capacity to change. Parents understand the purpose of the assessment and are engaged in the process through regular feedback.

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Overall experiences and progress of children and parents: good

Parents benefit from a group teaching programme. While they are delivered regularly and provide an opportunity for parents to explore relevant themes, the recording of these sessions is not consistently analytical. Leaders and managers are aware of this issue and are strengthening staff practice to ensure that group work records provide analysis and are clearly linked to placement aims and outcomes.

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Overall experiences and progress of children and parents: good

Parents are supported to access a wide range of community resources. They benefit from links to local baby groups and children's centres. This promotes socialisation and reduces isolation. Specialist services, including drug and alcohol services, and Inspection report for residential family centre: Tyre Hill House Family Assessment Centre 3 counselling are readily available and integrated into placement plans when appropriate.

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Overall experiences and progress of children and parents: good

Memory books are used to document the child's journey through the assessment. They are of exceptional quality and professionally printed. Parents contribute their own reflections. The memory books provide a sensitive, thoughtful and accessible record that helps children to understand what has happened during their time at the centre.

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How well children and parents are helped and protected: good

Safeguarding practice is strong. Staff understand the risks for each family and are clear about the actions that they should take to keep children safe. Risk assessments reflect children's needs and the risks associated with parenting capacity. Risks are reviewed dynamically, recognising that risks will change and fluctuate throughout each individual assessment. This approach ensures that risks are identified promptly and that risk management planning remains responsive rather than reactive.

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How well children and parents are helped and protected: good

Clear boundaries and expectations are set out at the beginning of each assessment. Parents are required to read and sign several agreements at the start of their placement. This includes safe sleeping arrangements and health and safety matters. Parents are also clearly informed about surveillance in the centre, with transparent communication about when this will be used and how the use of surveillance will be reviewed. This supports parents to understand the expectations and safeguarding arrangements in place.

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How well children and parents are helped and protected: good

Parents are supported to develop their understanding of it risk and how it relates to their own experiences and their child's safety and welfare. Staff use a combination of direct work, real-time guidance and structured group sessions to help parents understand and manage risk. This approach helps parents to develop insight and make measurable progress in their ability to keep their children safe.

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How well children and parents are helped and protected: good

Staff are trained in areas that are relevant to ensuring families' safety. This includes safeguarding, child development, safe sleep practice and the specific vulnerabilities presented by the families they work with. As a result, staff are confident in responding appropriately to risks and modelling safe care.

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How well children and parents are helped and protected: good

Significant incidents are rare. When situations of concern do arise, they are managed competently in terms of keeping children and adults as safe as possible. Staff remain alert to any changes in parent's presentation or wellbeing and respond promptly to concerns. Where needed, they seek additional support to ensure that parents receive timely and appropriate intervention.

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How well children and parents are helped and protected: good

Complaints are responded to appropriately. However, on one occasion, managers failed to notify Ofsted of a notifiable event. This has not had an impact on the safety of parents and children because appropriate action was taken in response to the incident. Inspection report for residential family centre: Tyre Hill House Family Assessment Centre 4

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The effectiveness of leaders and managers: good

Leaders and managers demonstrate a strong understanding of the family's journey and progress, which informs effective decision-making and support planning. The manager is developing in her role and demonstrates a clear, child-focused approach. She shows commitment to embedding a reflective learning culture across the team. This helps her to consider practice critically and learn from both strengths and areas of improvement. The manager ensures that staff understand the rationale for risk-related decisions. Her consistent oversight and knowledge of assessments ensure that safety remains central to all aspects of the assessment process.

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The effectiveness of leaders and managers: good

The service benefits from highly effective monitoring systems that provide strong oversight of assessments and social work practice. Regular audits, supervisions and quality assurance processes ensure that shortfalls are promptly identified and addressed. Managers embrace and use external audits to help drive continuous improvement. This contributes to safe, high-quality care and assessment.

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The effectiveness of leaders and managers: good

Staff report that they receive regular supervision and the training they receive is of good quality. The addition of a commissioned psychologist who provides tailored support, consultation and specialist guidance is strengthening the knowledge and skills of the staff team. As a result, staff have an improved understanding of how past trauma influences behaviour and parenting capacity, enabling them to carry out their roles more effectively.

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The effectiveness of leaders and managers: good

Feedback from external professionals was positive. They describe the centre as a welcoming environment where families experience a sensitive and empowering approach. Partnership working is a strength. One professional said, 'Staff and managers are fair and balanced whilst keeping risk and safety and the child's best interests central.'

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The effectiveness of leaders and managers: good

There has been a level of discord in the management team, which has, at times, impacted staff confidence and cohesion. This has impacted staff retention and led to a reliance on agency staff. This has subsequently impacted consistency of support provided for some families. Senior leaders acted promptly to address these issues, strengthening oversight, listening to the experience of staff and taking prompt action to improve stability. As a result, most staff report improved morale, leadership and staff cohesion. There is a commitment to sustaining a positive culture and ensuring that challenges do not detract from the quality of care and assessment. Inspection report for residential family centre: Tyre Hill House Family Assessment Centre 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall ensure that there is, having regard to—

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Requirement Due date

the statement of purpose of the residential family centre, its size and the numbers and needs of its residents; and

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Requirement Due date

the need to safeguard and promote the health and welfare of residents;

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Requirement Due date

a sufficient number of suitably qualified, competent and experienced persons working for the residential family centre. (Regulation 15 (a)(b))

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Requirement Due date

The registered person must ensure that there are stable staffing arrangements, minimise the use of agency staff and promote consistent, predictable support for families throughout the assessment process. 21 January 2026

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Recommendations

 The registered person should ensure that there is a system in place to monitor the quality and adequacy of record-keeping and take action when needed. (Residential Family Centres: NMS, page 30, paragraph 20.2)

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Recommendations

 The registered person should ensure there is an effective system in place to notify the appropriate authorities within 24 hours of the occurrence of significant events in accordance with Regulation 26. The system should include what to do when a notifiable event arises at weekends. (Residential Family Centres: NMS, page 31, paragraph 21.1) Inspection report for residential family centre: Tyre Hill House Family Assessment Centre 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Residential Family Centres Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Tyre Hill House Family Assessment Centre 7

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Residential family centre details

Registered provider: Rees Parenting Support and Assessment Services

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Residential family centre details

Registered provider address: Craftsman House, De Salis Drive, Hampton Lovett, Droitwich WR9 0QE

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Residential family centre details

Email address: matt.williams@tyrehillhouse.co.uk

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Inspector

Natasha Skinner, Social Care Inspector Inspection report for residential family centre: Tyre Hill House Family Assessment Centre 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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