BetterOasis Limited

Inspection report for supported accommodation provider: BetterOasis Limited 1 BetterOasis Limited Registered provider: BetterOasis Limited

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Inspected under the social care common inspection framework

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provider

This service is owned and managed by a private provider. It can accommodate up to eight looked-after children and care leavers in two group living homes. The provider operates in the east of England.

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provider

At the time of the inspection, the service was providing support for three children aged 16 to 17 years.

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provider

The service manager has been registered with Ofsted since the organisation registered in April 2024.

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provider

Inspection dates: The inspection was announced on 1 December 2025 and started that day. The inspector was on site from 3 to 5 December 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

The staff and service manager understand children’s needs and vulnerabilities. They have received additional training to help ensure that they have the appropriate skills to meet children’s needs and keep them safe from harm.

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Summary of findings

New systems and processes to monitor children’s progress are not yet fully effective. However, the service manager knows where improvements are required and has plans to ensure that these improvements continue in a timely manner. Inspection report for supported accommodation provider: BetterOasis Limited 2

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Overall experiences and progress of children

The service has significantly reduced in size since the last inspection. There is currently only one staff member and one manager employed to look after children. Although the staff member is new to the children, they have good knowledge and understanding of their needs. Children said they feel comfortable talking to staff about their worries and concerns.

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Overall experiences and progress of children

Children enrol at college from the onset. However, attendance is poor for all the children. Support arrangements do not enable staff to help children develop healthy sleep routines, which affects their attendance at college.

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Overall experiences and progress of children

Children’s cultural needs are sensitively met. They are introduced to places of worship, and staff help them celebrate their individual cultural events throughout the year. Equally, children are taught about the British culture and values, which helps them develop positive links in their local community.

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Overall experiences and progress of children

Staff use translation applications to communicate with children while they begin to learn the English language. This helps children express their views, thoughts and feelings. However, children’s support plans and other records are not translated into their first language. This limits children’s ability to understand the support available to them and hinders their ability to understand the expectations of the service.

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Overall experiences and progress of children

The provider does not place enough emphasis on the development of children’s independence skills in preparation for adulthood. Children each have an independent learning booklet provided by the placing authority. However, direct work is carried out infrequently, and opportunities to develop children’s life skills are missed. Furthermore, tools that promote independence, such as a kitchen cleaning rota, are displayed in the English language.

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How well children are helped and protected

Risks to children are well understood and recorded by the staff. Children’s individual risk assessments reflect their known vulnerabilities and needs. Staff create opportunities to educate children about risks such as trafficking and exploitation during fun activities, such as barbecues and pizza nights. This motivates children to engage in these useful conversations.

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How well children are helped and protected

Welfare checks take place each evening to ensure that children have returned home safely at their agreed times. Children rarely go missing from home. When they do, staff take appropriate action to ensure that they return home safely.

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How well children are helped and protected

Staff are attuned to emerging risks in the community and take time to educate children about them. For example, during recent demonstrations, regular direct work and house meetings were carried out with children to highlight areas of the city where they may encounter discrimination and harm. This was helpful for children to Inspection report for supported accommodation provider: BetterOasis Limited 3 understand how to keep themselves safe outside the home. However, managers do not include such events in their location risk assessments.

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How well children are helped and protected

Children’s homes are not consistently safe or well maintained. For example, recommendations made by the fire safety risk assessor have not been addressed in a timely manner. Furthermore, remedial works, such as repairs following water damage from leaks and lampshades not being fitted to all light fittings, are not identified or actioned by the staff. This does not ensure that children live in a homely environment.

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How well children are helped and protected

Children are mostly respectful of the house rules that are explained to them when they first move in. However, there is a persistent concern about children smoking cigarettes in the home. This poses an increased risk of fire and contributes to poor health outcomes for children. Staff have failed to address this appropriately in line with the organisation’s behaviour management policy.

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The effectiveness of leaders and managers

Improvements in the operational running of the service have been made since the last inspection. However, these are not yet fully embedded. The service manager is aware of areas that require further improvement and oversight.

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The effectiveness of leaders and managers

Changes in the organisation’s structure have occurred since the last inspection. The service manager has identified that the geographical spread of the service and insufficient management oversight led to poor outcomes for children. As a result, he has closed several premises and focused on providing support for fewer children. His actions have led to improved outcomes for children and better management oversight.

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The effectiveness of leaders and managers

To reinforce the changes in the organisation, the service manager has written a new statement of purpose that accurately outlines the service he provides for children. Staff are aware of the statement of purpose, and the service manager uses this to monitor the impact the service has on children’s lives.

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The effectiveness of leaders and managers

The service manager has reviewed the recording systems and designed new support plans and risk assessments to ensure that children’s needs are accurately reflected. These plans are closely monitored by the service manager, and this enables him to have better oversight of the children’s needs, progress and overall experiences.

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The effectiveness of leaders and managers

Staff have benefited from a new suite of training that has been tailored to the needs of children using the service. Similarly, the service manager has invested his time in attending sector conferences and has developed collaborative relationships with other organisations to strengthen his understanding of the regulatory requirements that the service must meet. He is using his new knowledge to good effect.

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The effectiveness of leaders and managers

The service manager has failed to establish an effective system for seeking the views of children and their professionals to inform his quality of support review. This Inspection report for supported accommodation provider: BetterOasis Limited 4 lack of consultation does not ensure that decision-making about the operation of the service is influenced by children’s experiences.

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The effectiveness of leaders and managers

The service manager fails to inform Ofsted when serious incidents occur. As a result, the regulator is unable to monitor the effectiveness of staff and leaders’ actions to safeguard children. Inspection report for supported accommodation provider: BetterOasis Limited 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the location of the premises used as supported accommodation is suitable for the category or categories of supported accommodation provided, by—

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Requirement Due date

reviewing the appropriateness and suitability of the location of each of the premises used as supported accommodation (“a location assessment”), and in doing so, consulting and taking into account the views of each relevant person;

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are designed, furnished and maintained to remove avoidable hazards which could pose a health and safety risk to children;

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Requirement Due date

comply with all relevant statutory provisions dealing with health and safety or fire safety matters. (Regulation 6 (1) (2)(a)(i)(b)(ix)(x))

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Requirement Due date

In particular, ensure that requirements raised in fire risk assessments are addressed in a timely manner.

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Requirement Due date

This requirement was raised at the last inspection and is restated. 5 January 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs. 5 February 2026 Inspection report for supported accommodation provider: BetterOasis Limited 6 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently;

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Requirement Due date

ensure that children are supported to access education, training or employment. (Regulation 7 (1) (2)(k)(m))

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

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Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met. (Regulation 32 (1)(a)(b)(c)(d))

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Requirement Due date

This requirement was raised at the last inspection and is restated. 5 January 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. 5 January 2026 Inspection report for supported accommodation provider: BetterOasis Limited 7 The registered person must ensure that a notification made under this regulation—

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Requirement Due date

any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(b)(f) (4)(a)(i)(ii)(iii)(b))

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: BetterOasis Limited 8

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Supported accommodation provider details

Registered provider: BetterOasis Limited

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Supported accommodation provider details

Registered service manager: Tapiwa Kundoro

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Inspector

Beth Forster, Social Care Inspector Inspection report for supported accommodation provider: BetterOasis Limited 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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