Children's Home run by We Care Bespoke Ltd in Durham

Inspection report for children’s home: 2650092 1 Registered provider: We Care Bespoke Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately operated. It provides care for one child who has a learning disability, mental disorder and/or sensory needs.

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Information about this children’s home

At the time of inspection, there was one child living in the home. The child was away from the home at the time of the inspection. It was not possible for the inspector to spend time with the child.

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Information about this children’s home

The manager registered with Ofsted on 27 July 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 3 December 2024

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2650092 2

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Inspection date Inspection type Inspection judgement

03/12/2024 Full Good 12/12/2023 Full Good 10/05/2022 Full Good Inspection report for children’s home: 2650092 3

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Overall experiences and progress of children and young people: good

The child has a strong sense of stability and belonging. Staff who have been at the home for a long time have close, supportive relationships with the child.

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Overall experiences and progress of children and young people: good

Staff understand how the child prefers to share their views, wishes and feelings. There are several strategies that help, including staff carrying a lanyard with symbols attached, so the child can quickly point to pictures to communicate their wishes. The child will also make gestures to say what they want. Staff’s constant curiosity and observation of the child’s behaviour enable them to know when the child is happy, sad or upset.

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Overall experiences and progress of children and young people: good

The child goes to school every day. Staff at the home and school have an open, supportive working relationship. They speak daily to share how the child has been, what has gone well and any difficulties they need to be aware of. At times of challenge, they share ideas about how best to support the child, ensuring that the child experiences consistency. This is essential to meet the child’s needs.

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Overall experiences and progress of children and young people: good

The child is being helped to make good progress with their independence, including developing their self-care skills. Staff are actively preparing for the child’s move on from the home. Although the child will need support as an adult, staff are helping the child to be as independent as possible.

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Overall experiences and progress of children and young people: good

Staff have taken the time to get to know the child’s family, who are helped to see the child regularly, including visits to the home. The child also spends time with their family in the community. The support they experience is enabling the child to have lovely experiences and memories of their time with those most important to them.

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How well children and young people are helped and protected: good

The child has lots of help to support their behaviour and feelings safely. This is given through storyboards to help the child’s understanding. Staff understand the child’s past and how this may affect them. Well-managed routines and boundaries are helping the child understand what is expected around behaviour. This ensures that expectations are consistent and understandable.

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How well children and young people are helped and protected: good

Staff use lots of different methods to help the child understand positive behaviour, such as modelling, reminders and talking with them. Staff help the child to calm down again when they are upset or distressed. This is successful almost all the time. Physical intervention has been needed to protect the child on 2 occasions since the last inspection. Both events were recorded, reviewed and monitored by the managers. Staff try to get the child’s views afterwards, including through observations. However, conversations with staff are not being completed by the manager. This prevents staff from considering their own practice and what they might do differently in the future. Inspection report for children’s home: 2650092 4 Medication is given as and when the child needs it, with some being seasonal. There have been some medication errors since the last inspection. These have been dealt with at the time to ensure that there has been no effect on the child’s health. Staff

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How well children and young people are helped and protected: good

training and support have been revisited in this area to make sure staff are clear about the process.

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How well children and young people are helped and protected: good

Complaints and allegations are taken seriously. The manager and responsible individual speak to the local authority designated officer when needed. However, a member of the management team did not follow the allegation process on one occasion, and there was a breach in confidentiality. This did not affect the child but demonstrates gaps in procedure.

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good

There are several issues with monitoring and oversight. The child’s risk assessment is up to date, though vague in detail and unhelpful to staff less familiar with the child. The provider has moved over to a new computer recording system. However, there are gaps in oversight, including on incident reports. Furthermore, the responsible individual does not have oversight of the incidents where the manager is involved. This may result in concerns in practice being overlooked.

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good

Team meeting minutes do not consistently detail reflective discussions. Therefore, managers and staff cannot use them to support future discussions.

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good

Managers and staff receive regular practice-related supervision. However, there is a significant gap in records for one member of staff. Furthermore, more widely, there is a variation in the quality of recording. The child is not always considered. Action plans to support improvement in practice are not detailed. This means that not all staff have effective supervision and support with opportunities for reflection and challenge to help them develop.

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good

The home is managed by a suitably skilled person. She is enthusiastic and wants the best for the child. She strongly advocates for the child, ensuring that the child has what they need.

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good

Staff enjoy working at the home and caring for the child. They know the child very well, including their likes, dislikes, needs and how to help them. They treat the child with respect and dignity, wanting the best for them.

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good

Managers and staff understand the plans for the child and drive the achievement of important milestones, goals and permanence for the child’s future. Training, meetings and ad hoc discussions are available for all staff. This helps them to consider how to help and support the child and agree any changes that need to happen in the way that care is provided. Inspection report for children’s home: 2650092 5

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Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1) (2)(a)(vii)) 4 February 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(c)(h)) 4 February 2026

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (4)(b)) 4 February 2026

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Requirement Due date

The registered person must ensure that— 4 February 2026 Inspection report for children’s home: 2650092 6 within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")—

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Requirement Due date

has spoken to the user about the measure. (Regulation 35 (3)(b)(i))

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2650092 7

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Children’s home details

Registered provider: We Care Bespoke Ltd

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Children’s home details

Registered provider address: 164A Front Street, Chester Le Street, County Durham DH3 3AZ

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Inspector

Miriam Dolman, Social Care Inspector Inspection report for children’s home: 2650092 8 inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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Inspector

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