Children's Home run by AVB Enterprises Ltd in Leicester

Inspection report for children’s home - monitoring visit: 2777336 1 Registered provider: AVB Enterprises Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private provider and is registered to provide care for up to three children who may require support with social and emotional needs.

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Information about this children’s home

The registered managers post has been vacant since September 2024. There is an interim home manager in post who has not yet registered with Ofsted.

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Information about this children’s home

The home manager is absent from work. Another interim home manager is supporting during this period. This interim home manager and responsible individual were present during this visit.

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Information about this children’s home

There were two children living at the home at the time of the visit, and their views were sought.

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This monitoring visit

This home was found to have serious and widespread concerns at the assurance inspection on 20 October 2025. Following the inspection, two statutory requirements were set, and two compliance notices were issued in relation to regulation 12, the protection of children standard and regulation 13, the leadership and management standard.

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This monitoring visit

Ofsted issued a restriction of accommodation notice to ensure that no further children were admitted given the identified concerns.

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This monitoring visit

This visit was carried out to evaluate whether the actions set following the assurance inspection in relation to the protection of children and leadership and management have been completed. Inspection report for children’s home - monitoring visit: 2777336 2 There has been no registered manager in post since September 2024. Since this date, there have been three home managers appointed, who have not registered with Ofsted. At the time of the visit, the home’s manager had been absent for a period of over a week. Another interim home manager is supporting during this period.

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This monitoring visit

Risk management plans do not identify all known risks for children, leaving significant gaps in the strategies required to keep children safe. Behaviour support plans do not match with individual risk assessments for the children. This inconsistency means that staff are unclear about the measures they should take to reduce risk or respond safely when incidents occur.

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This monitoring visit

The arrangements for the supervision of children are ineffective. Staff do not receive consistent guidance about agreed supervision levels for each child to be supported across different areas of the home. The use of door alarms lacks appropriate oversight and door alarms are activated throughout day and night without sufficient review of their usage. In one instance, a child’s social worker reports not having consented to the ongoing use of permanent door alarm monitoring and was unclear what level of monitoring was in place.

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This monitoring visit

Incident records, including those involving physical intervention, are inadequate and do not meet regulatory requirements. One incident of physical intervention has not been recorded correctly. Despite reviewing the incident, the manager failed to record any action taken to address the inaccurate recording and did not evaluate the use of physical intervention. As a result, the safeguarding network cannot be assured that the physical hold used was appropriate, necessary or proportionate.

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This monitoring visit

An incident involving an allegation against a staff member was not managed appropriately. The allegation has not been investigated as the manager has not spoken to the child or the staff member. There has been no liaison with the local authority designated officer, and the incident has not been notified to Ofsted. Therefore, no action has been taken to safeguard the child following an allegation of harm.

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This monitoring visit

The management of complaints is ineffective and does not protect children. An external complaint has not been managed appropriately and there has been an avoidable delay in initiating a review due to the manager’s absence from the home. Although the interim manager has spoken with the complainant, they have failed to gather the essential information required to carry out an investigation. Crucially, the date of the alleged incident has not even been established. As a result, no relevant recordings have been reviewed and neither the child nor the staff involved have been spoken to. As a result, leaders and managers cannot be assured that the child was safe during the alleged incident.

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This monitoring visit

Staff training and development has been reviewed in relation to managing a child’s health risks. A medical protocol has been developed, and learning has been taken Inspection report for children’s home - monitoring visit: 2777336 3 from incidents and shared with the wider staff team to ensure that staff respond consistently to the child’s health needs.

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This monitoring visit

Processes for assessing the suitability for children to live together have been reviewed and strengthened. However, as there is a restriction of accommodation in place there are no new children. Therefore, the revised procedures have not yet been implemented or evaluated for effectiveness.

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This monitoring visit

Management oversight is ineffective. Although the interim home manager has completed an audit of incidents, they have failed to address poor staff practice or inaccuracies in recording. Furthermore, oversight from the responsible individual is also insufficient. Despite having oversight of the audits and managers responses, the responsible individual did not recognise or act on clear shortfalls in practice and recording. The responsible individual has failed to effectively supervise the management team. As a result, no learning has been taken from incidents and opportunities to improve staff practice have been missed.

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This monitoring visit

The two compliance notices and statutory requirements are considered not met therefore the restriction of accommodation notice remains in place. Inspection report for children’s home - monitoring visit: 2777336 4

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Inspection date Inspection type Inspection judgement

13/05/2025 Full Requires improvement to be good 17/09/2024 Full Requires improvement to be good Inspection report for children’s home - monitoring visit: 2777336 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

manage relationships between children to prevent them from harming each other;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the premises used for the purposes of the home are located so that children are effectively safeguarded; 14 January 2026 Inspection report for children’s home - monitoring visit: 2777336 6 that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health; and

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Requirement Due date

that the effectiveness of the home’s child protection policies is monitored regularly.

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Requirement Due date

(Regulation 12 (1) (2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(b)(c)(d)(e))

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Requirement Due date

The registered person must ensure that timely and appropriate safeguarding action is taken following the identification of a potential risk to a child.

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Requirement Due date

The registered person must ensure that risk management plans are regularly reviewed so they contain relevant and accurate information.

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Requirement Due date

The registered person must ensure that staff have the skills and oversight to protect children.

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Requirement Due date

The registered person must ensure that children’s views are consistently obtained following incidents.

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Requirement Due date

The registered person must ensure that suitability assessments for children to live together, are robust and consider all known needs.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child; 14 January 2026 Inspection report for children’s home - monitoring visit: 2777336 7 ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

research and developments in relation to the ways in which the needs of children are best met; and

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

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Requirement Due date

(Regulation 13 (1)(a)(b) (2)(a)(c)(d)(e)(f)(g)(i)(ii)(h))

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Requirement Due date

The registered person must ensure that management oversight is consistent and any shortfalls in staff practice are addressed promptly.

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Requirement Due date

The registered person must ensure that learning from incidents is recorded and shared as reflection with the staff team.

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Requirement Due date

The registered person must ensure that there is sufficient senior leadership oversight to support the home manager in providing adequate and consistent oversight of the home

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Requirement Due date

The registered person must ensure that there is a suitable, registered manager in post.

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Requirement Due date

The registered person must prepare and implement a policy (“the behaviour management policy”) which sets out—

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes— 14 January 2026 Inspection report for children’s home - monitoring visit: 2777336 8 (details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure (“the user”), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure.

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Requirement Due date

(Regulation 35 (1) (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(b)(ii)(c))

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

A notification made under this regulation— must include details of— 14 January 2026 Inspection report for children’s home - monitoring visit: 2777336 9 the matter;

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Requirement Due date

the other persons, bodies or organisations (if any) who or which have been notified; and

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

(Regulation 40 (4)(b)(e) (5)(a)(i)(ii)(iii)(b))

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2777336 10

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Children’s home details

Registered provider: AVB Enterprises Ltd

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Children’s home details

Registered provider address: Bhatt & Co, 5 University Road, Leicester LE1 7RA

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Inspectors

Caroline Coop, Social Care Inspector Eleanor Quanbrough, Social Care Inspector Inspection report for children’s home - monitoring visit: 2777336 11 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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