Children's Home run by 24/7 Support UK Limited in Peterborough

Inspection report for children’s home - monitoring visit: 2798449 1 24/7 Support UK Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home registered with Ofsted in August 2024 and is privately run.

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Information about this children’s home

It provides care for up to two children who experience social and emotional difficulties.

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Information about this children’s home

At the time of this visit, there were no children living at the home.

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Information about this children’s home

The registered manager left in August 2025.

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This monitoring visit

At the full inspection on 12 August 2025, the home was judged as requires improvement to be good. Following a high number of concerning safeguarding notifications, the assurance visit was brought forward to 15 September 2025. At the assurance visit, serious and widespread concerns were identified, resulting in the registration of the home being suspended. Two compliance notices were served under regulation 12 (the protection of children standard) and regulation 13 (the leadership and management standard). At a monitoring visit on 6 November 2025, it was determined that the provider had made some progress. However, one of the compliance notices was unmet. A compliance notice under regulation 13 was served again. The registration remained suspended.

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This monitoring visit

The purpose of this monitoring visit was to ensure that the organisation was complying with the suspension of the registration and to examine how leaders and managers had met the steps set out in the compliance notice.

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This monitoring visit

Leaders and managers have worked diligently to ensure the compliance notice has been met. As a result, the suspension of the registration has been lifted.

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This monitoring visit

Two investigations involving multi-agency safeguarding partners have now concluded. As part of these, the organisation commissioned a third-party individual Inspection report for children’s home - monitoring visit: 2798449 2 to carry out full investigations into each separate matter. One investigation involved the manager. Four out of five allegations have been substantiated, which has resulted in the manager being dismissed. Leaders have identified errors throughout the process, such as ensuring that information shared with safeguarding partners and Ofsted aligns with the reality of managing staff and how these differences can interfere with investigations. The organisation has devised strategies to minimise these errors from happening again.

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This monitoring visit

A second matter involved several staff and a senior manager. The incident relating to this took place at a hospital where the child was being supported by staff from the home. The allegations against staff have been unsubstantiated. However, the allegation against the senior manager has been substantiated. This relates to the senior manager’s understanding of restraint practice and ensuring open and transparent oversight of this incident. To strengthen oversight in this area, the organisation has commissioned a new restraint methodology. Staff have completed extensive training in this method. The restraint provider has been commissioned to offer a consultative overview of any restraints. This ensures that managers are supported by experts to enhance their knowledge and expectations of these incidents. Several records have been devised and adapted to support managers to have improved oversight of restraints. The effect of these responses will be better

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This monitoring visit

understood once a child is living at the home.

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This monitoring visit

The investigation highlighted the need for restorative work to take place between staff and any child when needed. Leaders and managers have acknowledged this shortfall and have revised tools to ensure this work takes place if required. This helps to improve relationships between staff and children and provides opportunities for staff to model accountability to children.

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This monitoring visit

Leaders and managers have ensured that thorough records of investigations are available. These include the names of staff involved, details of the immediate action taken and any lessons learned. This demonstrates open and transparent oversight of any safeguarding situations.

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This monitoring visit

Though the child was not living at the home at the time of one of the incidents, staff from the home were deployed to work with the child. Some of the responses from staff during the incident have highlighted to managers that there is a need for staff to receive safeguarding training, specifically on how to respond to allegations. Leaders and managers have recognised that there have been further lapses in their understanding, including not identifying allegations and not reporting these to safeguarding partners. Leaders and managers have arranged training for themselves and staff to take place.

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This monitoring visit

Staff who have not completed their diploma qualification within timescales have been removed from working at the home. They have been advised that if they do not complete their qualification by a certain date, they will be dismissed. This demonstrates that leaders and managers are taking these qualifications seriously. Inspection report for children’s home - monitoring visit: 2798449 3 There is currently no registered manager in post. The responsible individual is taking on this role for an interim period while the organisation recruits a permanent manager. The director will apply for the role of responsible individual. This ensures that suitable management arrangements are in place.

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This monitoring visit

Throughout the period of suspension, leaders and managers have acknowledged the shortfalls. They have been determined to improve the service and to better equip themselves and the staff team with the knowledge and skills to work with children who have complex needs. Further work to meet the requirements is ongoing. Inspection report for children’s home - monitoring visit: 2798449 4

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Inspection date Inspection type Inspection judgement

12/08/2025 Full Requires improvement to be good 28/01/2025 Full Good Inspection report for children’s home - monitoring visit: 2798449 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

Restraint in relation to a child is only permitted for the purpose of preventing—

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Requirement Due date

injury to any person (including the child); and

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Requirement Due date

serious damage to the property of any person (including the child).

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Requirement Due date

Restraint in relation to a child must be necessary and proportionate. (Regulation 20 (1)(a)(b)(2))

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Requirement Due date

In particular, ensure that records provide clear details of the rationale for restraints. Where this rationale is not clear, managers must explore this and involve safeguarding partner

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Requirement Due date

This requirement is restated. 31 January 2026

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that each child is encouraged to build and maintain positive relationships with others. (Regulation 11 (1)(a) (2)(b))

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Requirement Due date

In particular, managers must ensure appropriate restorative work is carried out between staff and children following any concluded investigations into concerns raised by children.

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Requirement Due date

This requirement is restated. 31 January 2026

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who— 31 January 2026 Inspection report for children’s home - monitoring visit: 2798449 6 use this understanding to deliver care that meets children's needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

provide personalised care that meets each child's needs, as recorded in the child's relevant plans, taking account of the child's background;

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Requirement Due date

help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult;

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Requirement Due date

In particular, ensure that the child has a plan to prepare them for independence.

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Requirement Due date

Ensure appropriate daily plans are in place for the child to encourage them to take part in activities.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2798449 7

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Children’s home details

Registered provider: 24/7 Support UK Limited

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Children’s home details

Registered provider address: 81 Broadway, Peterborough PE1 4DA

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Inspector

Hannah Phillips, Social Care Inspector Inspection report for children’s home - monitoring visit: 2798449 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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