Miracle Social Care Ltd

Inspection report for supported accommodation provider: Miracle Social Care Ltd 1 Miracle Social Care Ltd Registered provider: Miracle Social Care Ltd

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service is owned and managed by a private provider. This service provides eight shared group-living homes for up to 18 looked-after children and care leavers.

p.1

provider

At the time of the inspection, the service provided supported accommodation for four children.

p.1

provider

The provider registered with Ofsted on 27 February 2024, and the nominated individual has been in post since this date. The registered service manager left their position in September 2025. The nominated individual intends to fulfil this role and has applied to Ofsted.

p.1

provider

Inspection dates: The inspection was announced on 1 December 2025 and started that day. The inspector was on site on 3 and 4 December 2025.

p.1

Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

p.1

Summary of findings

Most children who receive support and accommodation in the service make progress and have good experiences.

p.1

Summary of findings

Children said that they felt safe and had good relationships with staff.

p.1

Summary of findings

Children are ready to develop their independence skills when they move into the service. Inspection report for supported accommodation provider: Miracle Social Care Ltd 2 Some children whose needs have become more complex have been given notice to leave their home. Leaders and managers have not prepared these children for moving on to more suitable placements. Staff do not talk to children about the plan or work with the local authority to find an alternative plan. As a result, children do not know who is going to care for them or where they will live. Inspection report for supported accommodation provider: Miracle Social Care Ltd 3

p.1

Overall experiences and progress of children

Children live in high-quality accommodation which is well maintained. One child said, ‘My room is a good size, and it has all I need. I have keys to my bedroom and house.’ The nominated individual reviews the standard of the accommodation and ensures that it remains suitable for children.

p.3

Overall experiences and progress of children

Staff develop warm, trusting relationships with children. Children say that they can speak to staff about any worries they have and that there is mutual respect. Children can contact an on-call manager if they need to.

p.3

Overall experiences and progress of children

Children enjoy living in their homes. They are encouraged to develop their interests and to access leisure amenities in the local area. Children attend the local gym, play for local sports teams, and engage in martial arts. Staff encourage children to participate in exercise and activities that promote their health and well-being.

p.3

Overall experiences and progress of children

Children are occupied for most of the day. Staff help children access education, training, or employment. Children are consulted in the plan for them. For example, one child was unhappy with their college course and was supported to attend an interview for a job. Staff help children focus on achievements for the future.

p.3

Overall experiences and progress of children

Some children who have increasingly complex needs have been given notice to leave the service. Their needs have become beyond the scope of the regulations, so they need residential care. Leaders and managers do not always know where children move to, and staff do not keep in contact with children. Some children have good experiences of transition to adult accommodation, but this is not consistent.

p.3

Overall experiences and progress of children

Leaders and managers ensure that children are never on their own in their homes. Staff are always present in the homes. This limits opportunities for children to experience being self-sufficient. One child said, ‘Staff are always with me at home and in a few months, I’ll be on my own in a flat, so I will have no one there then.’

p.3

Overall experiences and progress of children

Staff lock away kitchen knives that they feel are harmful to children, without clear reasons for this. This unnecessarily restricts children using them for cooking and limits the development of their independent living skills.

p.3

Overall experiences and progress of children

Leaders and managers seek children’s views on their support plans. Support plans are tailored to children’s individual needs. However, some children did not know what was written about them and that they could see their own information.

p.3

How well children are helped and protected

Leaders and managers complete comprehensive risk assessments before children move into their accommodation. Children’s vulnerabilities are identified, and assessments include strategies for staff to follow so that they can help children to stay safe. Inspection report for supported accommodation provider: Miracle Social Care Ltd 4 Staff help children to understand risks such as substance misuse They arrange learning sessions and hold key conversations with children so that they can make safe choices in future.

p.3

How well children are helped and protected

Serious incidents involving children are well documented by staff. Leaders and managers read incident reports and evaluate what could be done to prevent further harm. They also share the incidents with safeguarding partners without delay, including the local authority and the police. Leaders and managers also inform Ofsted, which provides effective external oversight.

p.4

How well children are helped and protected

When children do not return home as agreed, staff follow missing-from-home procedures. Children are welcomed back to their homes and know that they are missed by staff who care. Staff contact social workers and ensure that children have interviews with an independent person on their return to the home. This is an opportunity to fully understand factors that lead to children’s absence. Incidents involving children going missing from home have reduced as a result.

p.4

How well children are helped and protected

Staff help children manage their behaviour appropriately. Staff speak to children calmly and model good conduct. There are clear expectations of children’s behaviours within their homes. Children are given age-appropriate consequences, such as warnings, for breach of tenancy.

p.4

The effectiveness of leaders and managers

Leaders and managers have an excellent understanding of children’s needs. They are considered approachable and supportive by children and staff.

p.4

The effectiveness of leaders and managers

Leaders and managers have implemented a system for assessing referrals. All information about a child, including their views, needs and risks, is explored by the management team, with former carers and people who know the child well. Managers now accept children who are ready to make progress towards independence.

p.4

The effectiveness of leaders and managers

Complaints are managed in a fair and respectful way. Leaders and managers respond effectively to listen to concerns from children and complainants from outside of the homes. Leaders and managers repair relationships when difficulties have occurred with neighbours. They act on the feedback received and make changes to improve the service and to learn lessons.

p.4

The effectiveness of leaders and managers

Staff are well supported from the time they are recruited. They have a planned induction and regular supervision and attend safeguarding training. They also complete shadow shifts with an experienced member of staff. This reassures leaders and managers that staff are sufficiently skilled before beginning to work alone with children. Inspection report for supported accommodation provider: Miracle Social Care Ltd 5 Staff have regular supervision and yearly appraisals of their performance. Monthly team meetings provide a forum to share good practice and ways of working with children. Staff are able to respectfully challenge each other, and this helps their continuous professional development.

p.4

The effectiveness of leaders and managers

Leaders and managers have good oversight of the service and a desire to improve. They visit the homes twice a week to speak to children and staff and to complete a spot check of support. The nominated individual has devised a further monthly audit, which contributes to a six-monthly review of support. They seek consultation from local authorities and other providers, to reflect on any changes and to make progress.

p.5

The effectiveness of leaders and managers

Leaders and managers do not fully deliver the service in line with their statement of purpose. This means that some children’s development to independence is limited, while others do not experience a well-planned move out of the service. Inspection report for supported accommodation provider: Miracle Social Care Ltd 6

p.5

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.6

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.6

Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

p.6

Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently;

p.6

Requirement Due date

ensure that an adequate level of support is available to the child to assist with the transition out of supported accommodation. (Regulation 7 (2)(a)(k)(l)(j))

p.6

Requirement Due date

In particular, leaders and managers should ensure that they support children to have a smooth transition to an alternative provider. 18 January 2026

p.6

Requirement Due date

The leadership and management standard is that the registered person enables, inspires, and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 18 January 2026 Inspection report for supported accommodation provider: Miracle Social Care Ltd 7 lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose. (Regulation 4 (1) (2)(a))

p.6

Requirement Due date

In particular, there should be no restrictive practice that limits children’s independence, such as unnecessarily locking away kitchen knives.

p.7

Recommendation

 The registered person should ensure that children are supported to understand that records are kept about them and how to access these records. Staff should take an important role in helping children to understand their life story.

p.7

Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Miracle Social Care Ltd 8

p.7

Supported accommodation provider details

Registered provider: Miracle Social Care Ltd

p.8

Supported accommodation provider details

Registered provider address: 55 Wingfoot Avenue, Wolverhampton WV10 9HW

p.8

Supported accommodation provider details

Nominated individual: Sasha-Gaye Atkinson-Nyame

p.8

Supported accommodation provider details

Registered service manager: Sasha-Gaye Atkinson-Nyame

p.8

Supported accommodation provider details

Email address: Sasha@MiracleSocialCare.co.uk

p.8

Inspector

Sue Garner, Social Care Inspector Inspection report for supported accommodation provider: Miracle Social Care Ltd 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.8

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9