Children's home run by Personal Security Service Limited in Enfield

Inspection report for children’s home: 1228092 1 Registered provider: Personal Security Service Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care for up to four children with social and emotional difficulties. It is run by a private organisation.

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Information about this children’s home

The manager has been registered with Ofsted since November 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 1228092 2

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Inspection date Inspection type Inspection judgement

29/07/2024 Full Good 12/06/2023 Full Good 16/05/2022 Full Requires improvement to be good 14/11/2019 Full Good Inspection report for children’s home: 1228092 3

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Overall experiences and progress of children and young people: good

Four children were living at the home at the time of this inspection. Since the last inspection, one child had recently arrived, and one child had moved on from the home. The child moved on when the provider felt they could no longer keep the child safe.

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Overall experiences and progress of children and young people: good

Children are happy at this home. There is a sense of family and togetherness, and the children thrive. Children are cared for by consistent staff who use a therapeutic approach. Staff respond to children in a playful and empathetic way that helps children to make progress. Internal therapeutic consultation and support are provided to help staff to understand the impact of trauma on children’s lives and the ways in which to help children move forward.

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Overall experiences and progress of children and young people: good

Staff support children to receive education through local mainstream primary and secondary schools and alternative provision. The management team communicates consistently with other professionals regarding plans for education, especially when a move to the home results in a change of educational provision for a child. For children experiencing delays in accessing education, staff organise a creative and realistic home learning schedule. This includes lessons in mathematics, English and science, followed by trips out of the home to engage in physical activities.

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Overall experiences and progress of children and young people: good

Staff are creative in offering children opportunities to explore their individual interests. These include spending time at trampolining parks, going away on holiday and taking children to spend their pocket money. Children enjoy playing with the dogs that regularly visit the home. These opportunities help children to create positive memories. Staff also ensure children’s memories are captured in photo albums and reward books alongside a newsletter. This helps children to reflect on important events and accomplishments over time.

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Overall experiences and progress of children and young people: good

The home is large and spacious, and the environment is warm and welcoming. A significant amount of work has been carried out on the garden to create a useable space for both children and staff. Children enjoy growing fruit and vegetables in the warmer months and spending time in the swimming pool on the decking.

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Overall experiences and progress of children and young people: good

Feedback from one social worker was positive regarding one child’s move into the home. They said, ‘[The child] was warmly welcomed and made to feel part of the home from the first hour of arrival, which has contributed significantly to their sense of belonging and emotional stability.’

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Overall experiences and progress of children and young people: good

For one child awaiting a move on from the home, there have been delays in planning for the move. This has not allowed sufficient time to support the child practically and emotionally. Inspection report for children’s home: 1228092 4

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How well children and young people are helped and protected: good

Staff praise children when they have made positive choices. They use a range of age-appropriate rewards that help children to build self-esteem and confidence. On the occasions when consequences have been used, they have been well considered. This means that children are more likely to learn from mistakes and make better choices.

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How well children and young people are helped and protected: good

Safeguarding concerns are reported to the appropriate agencies and are fully investigated by the manager and independent person when necessary. Investigation reports are provided to the relevant professionals, and appropriate actions are swiftly taken as a result.

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How well children and young people are helped and protected: good

Since the last inspection, several physical interventions and holds have taken place. These were proportionate and necessary to ensure the safety of children and staff. Physical interventions are well recorded, and strategies to de-escalate incidents are clear.

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How well children and young people are helped and protected: good

When incidents occur, these are promptly shared with placing authorities. One social worker said:

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How well children and young people are helped and protected: good

‘I receive notification of any incidents on the same day, followed by a full, detailed report the next day, which ensures transparency and timely communication. Safeguarding procedures are robust. The home demonstrates proactive communication and a strong commitment to the child’s welfare.’

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How well children and young people are helped and protected: good

A human resource lead works with the manager to understand the home’s recruitment needs and ensure that staff vacancies are addressed. Comprehensive safer recruitment checks are carried out and have now been moved onto a new online system.

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The effectiveness of leaders and managers: good

The manager is dedicated and experienced in working with children. She is working towards her level 5 qualification. She has a warm and empathetic approach, demonstrating a commitment to meeting children’s needs. The manager is well supported by the responsible individual and head of care.

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The effectiveness of leaders and managers: good

The manager knows all the children well. The children love being around the manager and frequently seek her out to spend time with her. The manager takes appropriate action when she identifies that children need additional support or guidance. She also ensures that children are provided with activities and experiences that enrich their lives, such as holidays.

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The effectiveness of leaders and managers: good

Oversight from the manager, deputy manager and head of care is strong. A new way of internally reviewing children’s progress is in place. Meetings are held regularly to discuss and track each child’s progress. This information is also used in the end-of-placement evaluation. This helps the staff and professionals to have a holistic view of each child and the impact of the care the home has provided from their starting point. Inspection report for children’s home: 1228092 5 Staff say that they are well supported with training. They are supported to achieve the required level 3 qualification. They further develop their skills and knowledge through a blend of face-to-face and online training that covers a wide range of relevant topics, including trauma responses and behaviours.

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The effectiveness of leaders and managers: good

Supervision provided by the head of care, the registered manager and the deputy manager is regular, reflective and curious. A scoring system to determine staff’s well- being quickly allows the supervisor to address concerns relating to the impact of the job on staff’s emotional and mental health. Inspection report for children’s home: 1228092 6

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Recommendation

 The registered person should work with the placing authority to ensure that each child’s move from the home is planned and help each child to prepare for leaving both practically and emotionally. If the child raises concerns about the content of any of their plans, their implementation or the process of review, staff should advocate for the child and seek to ensure that their concerns are addressed. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 57, paragraph 11.9).

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1228092 7

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Children’s home details

Registered provider: Personal Security Service Limited

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Children’s home details

Registered provider address: 2 Laser Quay, Culpeper Close, Kent ME2 4HU

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Children’s home details

Responsible individual: Frederik Booysen

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Inspector

Emily Stevens, Social Care Inspector Inspection report for children’s home: 1228092 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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