Children's Home run by 360 Children’s Residential Services Limited in Devon

Assurance inspection report for children’s home: 2731541 1 Registered provider: 360 Children’s Residential Services Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private organisation and is registered to provide care for up to two children.

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Information about this children’s home

The home and the manager were registered in July 2023. The manager was present during the inspection.

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Information about this children’s home

One child was living in the home at the time of the inspection. They spent time with the inspector.

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Information about this children’s home

Enforcement action since last inspection: none

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Information about this inspection

At this inspection, the inspector evaluated:

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Information about this inspection

 the care of children  the safety of children

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Information about this inspection

 the effectiveness of leaders and managers. The inspector has looked closely at the experiences and progress of children, using the social care common inspection framework. This assurance inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Assurance inspection report for children’s home: 2731541 2

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Findings from the inspection

This inspection took place due to concerns about the leadership and management of the home and the increasing number of incidents that have taken place. This assurance inspection found serious and widespread concerns in relation to the care and protection of children.

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Findings from the inspection

The home is currently in crisis. There is a lack of clear and evaluative management oversight of the home. This includes written oversight of incidents and reflection on the impact of decision-making on children’s lived experiences. Managers regularly meet with other professionals to consider the significant concerns within the home. Despite this, essential information about children and their care needs has not been considered, analysed, evaluated and used to inform ongoing practice and promote children’s safety.

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Findings from the inspection

The quality of planning for a child to move into the home is mixed. Some known behaviours and risks were analysed. However, essential information, including the potential impact on the child living in the home and previous experiences of the child moving into the home, was not fully considered. Support provided to the child already living in the home to prepare for a new child to move in was limited. This has contributed to the current concerns within the home and the high level of conflict between the children.

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Findings from the inspection

One child has experienced an unplanned ending. Decision-making for the child to move out of the home does not demonstrate a strong evidence-based and analytical process. Managers have not reflected on their decision-making for children to move in and out of the home and the impact that this has had on the children.

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Findings from the inspection

Over a period of eight weeks, there has been a high number of significant, prolonged incidents in the home. Action taken by staff to keep children safe and bring about prompt endings to incidents is rarely effective. At times, staff avoid conflict by not providing challenge to children. While staff put boundaries in place, these can lead to incidents. Managers and staff do not have the skills, training and resilience needed to prevent incidents and provide children with the stability and security that they need.

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Findings from the inspection

One child has experienced regular restraint. This impacts negatively on their views of the home. Staff give the child the opportunity to raise complaints. However, they do not support them to understand why restraint has been used. Managers and staff do not always support children to reflect on their actions. There is a lack of curiosity and repeated missed opportunities to gather information that could enhance the children’s voice and contribute to more effective care and safety planning.

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Findings from the inspection

One child said that despite feeling safe in the home and having positive relationships with staff, they do not want to live there. Staff do not provide the child with information that is necessary for them to understand the need for rules and Assurance inspection report for children’s home: 2731541 3 boundaries. Extensive damage to the home, including the child’s bedroom, is not repaired in a timely manner. This has resulted in the home being a sparsely furnished and impersonal environment.

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Findings from the inspection

Children have mixed experiences of living in the home. Staff have important conversations with children about their positive experiences and the activities that they undertake. However, not all important conversations that staff have with children are recorded. Attempts to engage a child with education are rarely successful. On the day of the inspection, staff engaged the child in limited activities. However, they failed to provide them with appropriate boundaries and stimulation for the majority of the day.

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Findings from the inspection

Staff work long and tiring shifts. The manager acknowledges that staff practice needs to improve in order to meet the needs of children. However, planning and training to address practice concerns has not been completed.

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Findings from the inspection

Due to the nature and focus of this inspection, the requirement made at the previous inspection under regulation six was not reviewed as part of this inspection. Assurance inspection report for children’s home: 2731541 4

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Inspection date Inspection type Inspection judgement

24/04/2025 Full Good 30/07/2024 Full Requires improvement to be good 22/11/2023 Full Requires improvement to be good Assurance inspection report for children’s home: 2731541 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi)(b))

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Requirement Due date

In particular, the registered person must ensure that staff have the necessary skills, experience and guidance to support children effectively during incidents and to keep children safe.

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Requirement Due date

In addition, the registered person must ensure that managers and staff show curiosity around children’s 9 January 2026 Assurance inspection report for children’s home: 2731541 6 experiences and behaviours and support children to reflect on their actions.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

feedback on the experiences of children, including complaints received;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(f)(g)(ii)(h))

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Requirement Due date

In particular, the registered person must ensure that the managers have oversight of the home. There must be continuous monitoring, evaluation, analysis and reflection of decisions made about children, staff practice and the child’s behaviours and experiences.

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Requirement Due date

In addition, the registered person must ensure staff have the skills required to gain children’s wishes and feelings and to meet their overall needs. 9 January 2026 Assurance inspection report for children’s home: 2731541 7 In addition, the registered person must ensure that the views of the child are gained and used to inform care planning and staff practice.

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home. (Regulation 14 (1)(a)(b))

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Requirement Due date

In particular, the registered person must ensure that leaders and managers consider all available information about children’s behaviours and experiences when making decisions for children to move in or out of the home.

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Requirement Due date

In addition, the registered person must ensure that children’s views in relation to a new child moving into the home are gained, considered and recorded. 9 January 2026

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who–

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (2) requires the registered person to—

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Requirement Due date

protect and promote each child’s welfare;

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Requirement Due date

help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult;

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Requirement Due date

provide to children living in the home the physical necessities they need in order to live there comfortably;

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Requirement Due date

provide to children personal items that are appropriate for their age and understanding; and 9 January 2026 Assurance inspection report for children’s home: 2731541 8 make decisions about the day-to-day arrangements for each child, in accordance with the child’s relevant plans, which give the child an appropriate degree of freedom and choice;

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life of the home. (Regulation 6 (1)(a)(b) (2)(b)(ii)(vi)(vii)(viii)(ix)(c)(i)(ii))

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Requirement Due date

In particular, the registered person must ensure that repairs to the home are prioritised and that the home is a comfortable, safely furnished environment for children.

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Requirement Due date

In addition, the registered person must ensure that children are supported to develop independence skills and that external agencies are contributing to independence planning.

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to achieve the child’s education and training targets, as recorded in the child’s relevant plans;

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Requirement Due date

support each child’s learning and development, including helping the child to develop independent study skills and, where appropriate, helping the child to complete independent study;

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Requirement Due date

understand the barriers to learning that each child may face and take appropriate action to help the child to overcome any such barriers;

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Requirement Due date

help each child to understand the importance and value of education, learning, training and employment;

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Requirement Due date

promote opportunities for each child to learn informally;

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Requirement Due date

maintain regular contact with each child’s education and training provider, including engaging with the provider and 9 January 2026 Assurance inspection report for children’s home: 2731541 9 the placing authority to support the child’s education and training and to maximise the child’s achievement;

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Requirement Due date

and that each child has access to appropriate equipment, facilities and resources to support the child’s learning. (Regulation 8 (1) (2)(a)(i)(ii)(iii)(iv)(iv)(vi)(vii)(b))

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Requirement Due date

In particular, the registered person must ensure that staff engage children in educational activities.

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Requirement Due date

In addition, the registered person must ensure that staff actively promote and encourage the child to engage with educational tutoring.

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Requirement Due date

In addition, the registered person must ensure that children are provided with developmentally appropriate education.

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Requirement Due date

*These requirements are subject to a compliance notice. Assurance inspection report for children’s home: 2731541 10

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Children’s home details

Registered provider: 360 Children’s Residential Services Limited

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Children’s home details

Registered provider address: 4 Minster Court, Tuscam Way, Camberley, Surrey GU15 3YY

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Children’s home details

Responsible individual: Richard Ellis-Tole

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Inspector

Carla Simkiss, Social Care Inspector Assurance inspection report for children’s home: 2731541 11 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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