Children's home run by New Forest Care Limited in New Forest

Inspection report for children's home: SC035593 1 SC035593 Registered provider: New Forest Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and run by a private organisation. It provides care for up to three children who experience social and emotional difficulties. At the time of inspection, three children were living in the home.

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Information about this children’s home

The manager has been registered with Ofsted since June 2025 and is suitably qualified.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: SC035593 2

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Inspection date Inspection type Inspection judgement

06/08/2024 Full Good 16/01/2024 Full Good 07/06/2022 Full Good 09/02/2022 Full Requires improvement to be good Inspection report for children's home: SC035593 3

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Overall experiences and progress of children and young people: good

Staff demonstrate a clear understanding of each child’s background and current needs. They respond effectively when children show signs of distress, using strategies that help children feel safe and supported. Strong, trusting relationships between children and staff are evident, with children increasingly able to recognise, articulate and work through their feelings. Regular key-work sessions provide meaningful opportunities to discuss important issues, further strengthening relationships and promoting emotional resilience.

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Overall experiences and progress of children and young people: good

Staff provide structured daily routines that are tailored to children’s understanding and engagement. This consistency helps children to feel secure and supported, enabling them to settle quickly and adapt positively to life in the home.

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Overall experiences and progress of children and young people: good

Children’s moves into the home are managed sensitively and at each child’s pace. Staff maintain regular communication with children’s parents, external professionals and the children themselves, ensuring that moves are well planned and supportive. This approach has enabled all three children to settle quickly and successfully, fostering stability and trust from the outset.

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Overall experiences and progress of children and young people: good

Children are supported to access an educational provision that is carefully matched to their individual needs. All three children attend full time and are thriving, demonstrating good engagement, progress and stability in their learning.

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Overall experiences and progress of children and young people: good

Staff ensure that children have positive and enriching experiences. A wide variety of activities are offered, with encouragement to join groups that reflect children’s individual interests and needs. This enables children to explore new hobbies, maintain physical fitness and build positive links in the community. Celebrations such as Christmas are carefully planned with sensitivity, ensuring each child can participate at a pace and level that suits them. Thoughtful pre-planning by staff supports inclusion and enjoyment for all.

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How well children and young people are helped and protected: good

Children’s safety is central to staff practice, particularly during incidents when children are experiencing difficult emotions and are showing this through their behaviour. Staff use nurturing language and demonstrate a clear understanding of each child’s needs, ensuring that any physical intervention is proportionate and appropriate. Detailed, reflective incident records support continuous learning and help staff adapt their responses. After an incident, children receive empathetic support to help them process their feelings and experiences, promoting emotional growth and trust.

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How well children and young people are helped and protected: good

The consistency of care provided has led to a reduction in incidents and a significant decrease in the duration of physical interventions. This demonstrates that children feel Inspection report for children's home: SC035593 4 safer and more settled and are increasingly able to regulate their emotions with staff support.

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How well children and young people are helped and protected: good

Staff know the children well and build positive relationships that foster an open, trusting culture. Children feel safe to share worries and concerns and know how to make complaints. When they do, staff provide support to ensure that there is an appropriate outcome for children. Staff also advocate proactively on behalf of children, raising concerns where needed to uphold their rights and ensure their voices are heard.

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How well children and young people are helped and protected: good

Feedback from professionals and family members is unanimously positive. Relationships between managers and staff at the home, the wider professional network and children’s families are transparent and mutually supportive. One child’s parent said, ‘They’re doing a good job. It’s not been easy, and they’ve not given up on my child,’ demonstrating the team’s commitment to perseverance, partnership and child-centred care.

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How well children and young people are helped and protected: good

Staff treat children with respect and understanding, tailoring their approach to each child’s individual needs and experiences. Consistent boundaries and transparent practice help children understand the natural consequences of their actions. Staff celebrate all achievements, however small, to build children’s self-worth, confidence and emotional resilience.

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The effectiveness of leaders and managers: good

The registered manager demonstrates an unwavering commitment to providing the highest standard of care for children. Their passion and leadership positively influence the staff team members, who take pride in their role and the progress children make. As a result, children receive excellent care from staff who are genuinely invested in helping them succeed and flourish.

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The effectiveness of leaders and managers: good

Management reviews and analysis provide an effective layer of scrutiny and quality assurance. Managers actively review key-work and incident reports to evaluate staff practice and guide improvements. This reflective oversight ensures that each child’s needs are met through consistent, well-supported care. The management team’s reviews confirm that leaders maintain clear oversight of the home, the children and the staff team, and this enables leaders to identify patterns, adapt support strategies and uphold high standards of care.

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The effectiveness of leaders and managers: good

Staff consistently report feeling well supported by the registered manager and enjoy working in the home. Regular, effective supervision is complemented by team meetings and reflective sessions with the therapeutic team. This creates a safe, collaborative environment where staff feel equipped to provide children with consistent, trauma-informed care.

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The effectiveness of leaders and managers: good

Staff receive appropriate mandatory and specialist training, including responsive input when specific behaviours or risks emerge. Managers regularly review the training matrix and work closely with the training team to prevent drift and ensure timely refreshers. Inspection report for children's home: SC035593 5 This proactive approach ensures children are supported by a qualified, well-prepared team.

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The effectiveness of leaders and managers: good

Children are offered access to independent advocacy to ensure that their voices are heard and their rights are upheld. In the meantime, the registered manager and staff team act as strong advocates, consistently championing children’s needs and ensuring they receive the support and representation they deserve.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: SC035593 6

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Children’s home details

Registered provider: New Forest Care Limited

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Children’s home details

Registered provider address: West Shore House, West Street, Hythe, Southampton, Hampshire SO45 6AA

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Inspector

Emma Haskell, Social Care Regulatory Inspector Inspection report for children's home: SC035593 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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