Jordan Xavier Connect West Midlands

Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 1 Jordan Xavier Connect West Midlands Registered provider: Jordan Xavier Connect Ltd

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service can accommodate up to 20 children in total. This includes five shared or group-living premises that are limited to accommodating looked-after children or care leavers.

p.1

provider

At the time of the inspection, 15 looked-after children aged between 16 and 17 years were being accommodated.

p.1

provider

The service manager has been registered with Ofsted since April 2025.

p.1

Inspection dates:

The inspection was announced on 24 November 2025 and started that day. The inspector was on site on 26, 27 and 28 November 2025.

p.1

Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, which may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

p.1

Summary of findings

Leaders and managers sometimes accept referrals for children whose needs are not suited to supported accommodation. This results in placements breaking down and ending early, which disrupts stability for children. This is not in keeping with the provider’s statement of purpose.

p.1

Summary of findings

Leaders and managers do not ensure that staff consistently provide the support needed to keep children safe. Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 2 Some children speak positively about the support they receive from staff and the quality of their homes. Staff help children to develop practical skills to prepare for independent living. However, the quality of the experiences and progress that children make is variable. Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 3

p.1

Overall experiences and progress of children

Staff spend time with children to help them develop their practical life skills. This includes cooking, cleaning and managing money. Children are not always supported to take age-appropriate risks. For example, staff lock kitchen knives away and children must ask if they can use them. Children do not have keys to their own home. This limits children’s ability to prepare for living on their own.

p.3

Overall experiences and progress of children

Staff encourage and help children to access education, work or training. Staff offer incentives and help with job and college applications. Children study subjects such as sports, health and social care, fashion design and construction. Some children are not ready to take part in learning. This limits their chances for growth and independence.

p.3

Overall experiences and progress of children

Some children make good progress. Children report feeling happy and comfortable in their homes. They are positive about the support they receive from staff. They say that staff are helpful.

p.3

Overall experiences and progress of children

Leaders and managers seek children’s views about the support they receive. Children take part in house meetings where they share their views and help to plan activities. Children are aware of advocacy services. These support children to have a say in important decisions about their lives. However, the young person’s guide does not include all relevant details, such as how to contact the children’s commissioner for advice and assistance.

p.3

Overall experiences and progress of children

Leaders and managers ensure that children’s accommodation is well maintained. The locations provide good access to amenities, such as health services, shops, leisure and education settings. Children individualise their rooms. For example, one child put up posters of the music artists they like. This provides them with an environment in which they feel valued.

p.3

Overall experiences and progress of children

Staff help children to manage their health needs. All children register with doctors and dentists. Staff support children if they need extra help with medication or attending health appointments. This ensures that children’s health needs are met.

p.3

How well children are helped and protected

Staff, generally, understand children’s needs and the risks they face. Children’s plans include most of their known vulnerabilities. However, staff have no clear plan to manage one child’s needs regarding self-harm and suicidal thoughts. Some children are also not ready for supported accommodation. Their plans are ineffective as their needs cannot be met. This means that children’s support is inconsistent.

p.3

How well children are helped and protected

Leaders and managers do not ensure that all children get the support they need to stay safe. This includes help to protect them from child criminal and sexual exploitation. Staff do not always follow-up work with children or record it. This weakens the protection of children. Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 4 The service uses closed-circuit surveillance equipment to record images in shared areas. This includes in the lounge, dining room and kitchen. Leaders and managers do not review the need or use of it. Children said that they found it strange when they first moved in. This does not create a welcoming space or respect children’s right to privacy.

p.3

How well children are helped and protected

Leaders and managers do not report all serious incidents to Ofsted. This includes concerns about child sexual exploitation and substance misuse. This limits the oversight of the regulator. Without clear reporting, there is no assurance that children are being kept safe.

p.4

How well children are helped and protected

Staff know the procedure for when children are missing from home. They check on children’s well-being by phone and contact family and friends. They tell the police and the local authority. They support the child when they return. Not all children have return home interviews with an independent service. There are missed opportunities to fully understand children’s vulnerabilities and prevent recurrence.

p.4

How well children are helped and protected

Leaders and managers act when concerns about staff misconduct arise. They work with the local authority to keep children safe. They investigate when needed. This protects children and helps to maintain a safe workforce. However, this process is not reflected in the service’s workforce plan.

p.4

The effectiveness of leaders and managers

Leaders and managers do not operate the service in line with its statement of purpose. They have a well-intentioned approach to provide good-quality accommodation for children. However, some children move into the accommodation with a high level of need. They are unlikely to reach independence in supported accommodation. This leads to instability for children, and some placements end prematurely.

p.4

The effectiveness of leaders and managers

Leaders and managers review the organisation’s statement of purpose. However, it does not provide a complete description of what the service offers. For example, it does not detail the type of supported accommodation provided, or who to contact if there is a complaint. Also, it does not explain how to access the complaints policy and child protection policies. Leaders and managers complete a quality of support review. However, this does not include input from staff or clear plans for improvement. They also miss chances to use research that could help children achieve better outcomes. Managers do not always submit reports on time.

p.4

The effectiveness of leaders and managers

Leaders and managers’ oversight of the service is inconsistent. This affects the quality of support that children receive. As a result, some children do not receive the right support to help them make progress.

p.4

The effectiveness of leaders and managers

Leaders and managers ensure that staff access training to develop their skills. Staff are positive about the support they receive from leaders and managers. They have supervision and attend team meetings. Staff say that the training helps them to Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 5 support children. However, staff have not completed training in some key areas. This includes child criminal exploitation and knife crime.

p.4

The effectiveness of leaders and managers

Leaders and managers recruit staff with experience of working with children. They follow safer recruitment processes. However, the workforce plan lacks detail. It does not include details about the manager’s oversight of each home or the roles of staff.

p.5

The effectiveness of leaders and managers

Staff keep social workers informed about children. They share reports in meetings and send weekly updates. Social workers are positive about the communication they receive from staff. This builds strong teamwork and keeps local authorities up to date about children’s progress. Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 6

p.5

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.6

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their well-being and development.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.6

Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

p.6

Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(f))

p.6

Requirement Due date

In particular, leaders and managers must ensure that only children who are ready for supported accommodation at the time of admission are admitted to the service. 12 January 2026

p.6

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.6

Requirement Due date

have their individual needs met. 12 January 2026 Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 7 ensure that staff—

p.6

Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(iii))

p.7

Requirement Due date

In particular, leaders and managers must ensure that risk assessments are up to date to reflect the current risk for children, include clear strategies for supporting each child to manage vulnerabilities and make progress, and that work is undertaken with them to support them.

p.7

Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

p.7

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.7

Requirement Due date

ensure that the premises used as supported accommodation—

p.7

Requirement Due date

only use devices for monitoring or surveillance in communal areas and then only if—

p.7

Requirement Due date

the monitoring or surveillance is for the purposes of safeguarding and promoting the welfare of children;

p.7

Requirement Due date

each child’s accommodating authority consents to the monitoring or surveillance;

p.7

Requirement Due date

children are informed in advance of the intention to carry out monitoring or surveillance; and

p.7

Requirement Due date

the monitoring or surveillance is no more intrusive than necessary, having regard to each child’s need for privacy. (Regulation 6 (1) (2)(c)(i)(ii)(iii)(iv))

p.7

Requirement Due date

In particular, leaders and managers must review how closed- circuit surveillance equipment is used in communal areas, to make sure it is based on each child’s needs and situation. 12 January 2026

p.7

Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if— 12 January 2026 Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 8 a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

p.7

Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

p.8

Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

p.8

Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

p.8

Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

p.8

Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f))

p.8

Recommendations

 The registered person should ensure that the young person’s guide includes reference to information on the local area and how children can contact the Office of the Children’s Commissioner, and consult with children about any changes to the guide. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 42-43)  The registered person should ensure that a quality of support review is completed at least once every six months and sent to Ofsted within 28 days. This should also include consultation with staff and relevant research to better support children. The report should clearly identify any actions required for the next six months and how those actions will be addressed. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 62)  The registered person should ensure that the statement of purpose details the category of supported accommodation it offers. The statement should also

p.8

Recommendations

include details of who to contact if a person has a complaint and how to access the complaints procedure and child protection policies. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 46) Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 9  The registered person should ensure that they have a workforce plan that sets out the staffing structure, including any arrangements in place for the day-to-day oversight and management of individual premises and the responsibilities that staff have in achieving this. It should also detail how they will manage and address poor performance. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 47-48)

p.8

Information about this inspection

The inspector has looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 10

p.9

Supported accommodation provider details

Registered provider: Jordan Xavier Connect Ltd

p.10

Supported accommodation provider details

Registered service manager: Adewale Akinsanya

p.10

Supported accommodation provider details

Email address: dilber@jordanxavierconnect.co.uk

p.10

Inspector

Amanda Cooper, Social Care Inspector Inspection report for supported accommodation provider: Jordan Xavier Connect West Midlands 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.10

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.11

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.11

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.11