Great Future Support Ltd

Inspection report for supported accommodation provider: Great Future Support Ltd 1 Great Future Support Ltd Registered provider: Great Future Support Ltd

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Inspected under the social care common inspection framework

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provider

A private provider operates this service. The service offers accommodation for up to 13 children in three premises, solely for accommodating looked-after children and care leavers.

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provider

At the time of inspection, the service was supporting two looked-after children, aged 16 and 17 years, in two separate properties.

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provider

The nominated individual and registered service manager are the same person and registered in December 2023. The service registered in December 2023.

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provider

Inspection dates: The inspection was announced on 10 November 2025 and started that day. The inspector was on site between 12 and 14 November 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements.

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Outcome

The next inspection will be within approximately 18 months.

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Summary of findings

The service has a stable and diverse workforce who have experience of working with children with complex needs and challenging behaviour.

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Summary of findings

Children whose needs are not suited to supported accommodation have been admitted, leading to a high frequency of police intervention.

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Summary of findings

Staff follow procedures to help children keep safe. Staff attend regular multi-agency meetings and keep professionals informed of children’s progress. Inspection report for supported accommodation provider: Great Future Support Ltd 2 Management oversight of incidents is not always clear. Management oversight of allegations is not accurately documented. There are some gaps in safe recruitment checks.

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Summary of findings

Residents shared positive experiences about living in their homes. Staff support children with their education and employment and work to support children’s independence skills in preparation for adulthood.

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Summary of findings

Some renovation and modernisation are needed to make properties feel more homely. Inspection report for supported accommodation provider: Great Future Support Ltd 3

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Overall experiences and progress of children

There is a diverse staff team who promote different aspects of children’s gender and culture. Staff spoke passionately about children within the service and embraced their identity and diversity struggles.

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Overall experiences and progress of children

The provider is committed to supporting children with complex needs while also being mindful of placement stability and appropriate matching. They match children and staff based on personalities, shared interest and skills. This helps children to build trusting relationships.

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Overall experiences and progress of children

Children have an allocated key worker who supports them to learn independent living skills before they leave the service. Some children continue to be supported by the service once they reach adulthood. Independence skills are addressed early, depending on the children’s development and maturity. Although staff complete children’s individualised support plans soon after they arrive, records relating to children’s progress lack clarity.

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Overall experiences and progress of children

Staff ensure that children work towards education or employment goals. Staff encourage engagement with specialist services to assist with children’s well-being. When mainstream education is not possible or appropriate, local alternative education is explored.

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Overall experiences and progress of children

Children are encouraged to engage in extra-curricular activities. When they arrive, they receive a children’s guide and a welcome letter explaining the local clubs and services in the area. House meetings take place, helping children to share their views about their accommodation.

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Overall experiences and progress of children

Children personalise their bedrooms to make them feel more homely. An appropriate maintenance system is in place where children can raise any maintenance issues when required. Kitchens and bathrooms in all three properties have been modernised. However, the properties show some disrepair and need some modernising in other areas. Walls in the properties, especially in communal areas, are mostly bare, with little evidence of the children’s personal style or input. Although children can enjoy outdoor spaces at the three properties, gardens do not encourage socialising and relaxing.

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How well children are helped and protected

Children said that they feel safe living in the accommodation. They are aware of house rules and how to ask for help or make a complaint. They said that they knew staff were there to support them.

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How well children are helped and protected

Children have access to support outside of usual office hours with an on-call manager. Sleeping staff members are also available at each of the properties. It is company policy for staff to always be present when children are at home to ensure that staff respond promptly to any query or issue. Inspection report for supported accommodation provider: Great Future Support Ltd 4 Staff support children to address incidents and complaints quickly. This helps to maintain trusting relationships between children and the support staff. This, in turn, helps to promote stability within the homes. However, management oversight regarding these incidents and the actions taken is not clearly documented. The absence of clear, accurate records reduce the potential for trends or patterns to be identified.

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How well children are helped and protected

Staff respond to missing episodes and safeguarding incidents in a consistent way. Managers and key professionals are kept informed, and risk assessments and support plans are routinely updated to reflect these incidents. However, leaders and managers have not reported all serious incidents to Ofsted in line with their regulatory requirements.

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How well children are helped and protected

Staff have access to a range of appropriate training, including exploitation and de- escalation techniques. This helps them to understand and manage current and potential risks to children. However, there are times when staff do not act in line with their training, such as reporting a child missing who is at a place they are permitted to be. This has contributed to a large number of police call outs.

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How well children are helped and protected

Some gaps were identified within safer recruitment practice. In particular, there are gaps within the employment history and references of prospective employees.

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The effectiveness of leaders and managers

The service accommodates children who are not ready for supported accommodation. One of these children was accepted on an emergency basis without the necessary paperwork, resulting in the staff being unable to mitigate these risks effectively.

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The effectiveness of leaders and managers

Leaders and managers have shown an eagerness to improve the processes and systems and learn from local authority quality assurance visits. The service has invested in an operational lead and quality assurance role. However, the statement of purpose lacks clarity in several areas.

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The effectiveness of leaders and managers

Team meetings take place regularly. Children’s progress is discussed at these meetings. Staff and children’s progress are celebrated at staff workshops to help improve the consistency of service delivery. Staff accomplishments are further reflected in appraisals, which help to boost staff morale. Staff take a lead role in their own supervision and are encouraged to reflect on any gaps in their learning or support needs.

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The effectiveness of leaders and managers

The management team is supportive and create opportunities for staff to learn and develop in their role. Staff describe managers and leaders as approachable, knowledgeable and willing to offer support and guidance. Inspection report for supported accommodation provider: Great Future Support Ltd 5 Inductions help staff to feel competent before lone working. Additional training and shadowing are available, particularly for staff from abroad who may need further assistance with cultural and communication adjustments.

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The effectiveness of leaders and managers

Serious incidents, including allegations, are logged and shared with the local authority, police and local authority designated officers (LADO). However, management oversight of these incidents is limited, with gaps in recordings. One allegation was referred to the LADO. However, the outcome of this investigation was not recorded, nor were the management actions and decisions thereafter, which makes it difficult to track what learning and feedback were taken.

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The effectiveness of leaders and managers

Leaders and managers have ended children’s placements in emergencies and issued warning letters when challenging behaviour persists or becomes too severe. However, the application of these measures is inconsistent. For example, one new resident breached the same house rule multiple times in one week with no warning letter being issued. This can be confusing for children and undermine their trust in adults.

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The effectiveness of leaders and managers

Leaders and managers have not always ensured that Ofsted is promptly made aware when the provider has ceased to use a premises for the purpose of supported accommodation. This does not enable Ofsted to have a clear picture of the provider. Inspection report for supported accommodation provider: Great Future Support Ltd 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their well-being and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm. (Regulation 4 (1) (2)(e)) 1 December 2025

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Requirement Due date

The registered person must compile a statement ("the statement of purpose") which covers the following matters in respect of the supported accommodation undertaking—

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Requirement Due date

its purpose, including its ethos, core aims and function;

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Requirement Due date

the category or categories of supported accommodation it offers;

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Requirement Due date

the services it provides for children it accommodates and supports;

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Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation and support, including the age range, number and sex of the children;

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Requirement Due date

the facilities it provides to the children it accommodates;

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Requirement Due date

a description of the accommodation it provides, including how the accommodation meets the accommodation standard (see regulation 6), how the accommodation might be 26 December Inspection report for supported accommodation provider: Great Future Support Ltd 7 adapted to meet the individual needs of children it accommodates and the security arrangements in place;

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Requirement Due date

the address of the registered provider’s principal office, except where this is the same address as where the children are accommodated;

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Requirement Due date

the organisational structure, including management structure and staffing arrangements;

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Requirement Due date

the arrangements in place to ensure a child is fully aware of their entitlements throughout the duration of their placement in supported accommodation;

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Requirement Due date

the arrangements in place to support the development of children’s independent living skills, in line with their identified individual needs;

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Requirement Due date

the arrangements in place to promote children’s involvement and progress in education, training or employment;

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Requirement Due date

the arrangements for and policies on protecting and promoting the mental and physical health needs of children, including medication handling, recording and safekeeping. (Regulation 9 (1)(a)(b)(c)(d)(e)(f)(g)(h)(j)(l)(m)(n))

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(b)(f)) 26 December Inspection report for supported accommodation provider: Great Future Support Ltd 8

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Recommendations

 The registered person should ensure that staff understand and feel confident to deliver the service’s process for admitting a young person to the setting, including any additional processes where that admission is arranged at short notice. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 17)  The registered person should ensure that they challenge any accommodating authority that asks them to accept a young person in the absence of complete and current information about the young person and their needs in the form of relevant plans, as it would not normally be acceptable to expect that a placement/accommodation arrangement of a young person without the necessary information would go ahead in circumstances other than an emergency, whereby this information should be shared with urgency. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’ page 17)

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Recommendations

 The registered person should ensure that supported accommodation settings are homely and welcoming environments that maintain a domestic rather than ‘institutional’ impression. (‘Guide to the Supported Accommodation Regulations including Quality Standards’ page 29)  The registered person should ensure that if the premises cease to be used, or are intended to be ceased for use, they give notice to Ofsted in writing not more than 10 working days from when the registered person becomes aware of that decision. (‘Guide to the Supported Accommodation Regulations including Quality Standards’ page 64)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Great Future Support Ltd 9

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Supported accommodation provider details

Registered provider: Great Future Support Ltd

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Supported accommodation provider details

Registered provider address: 120a London Road, Benfleet, Essex SS7 5SQ

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Supported accommodation provider details

Registered service manager: Grace Folorunso

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Supported accommodation provider details

Email address: admin@greatfuturesupport.co.uk

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Inspector

Chris Jay, Social Care Inspector Inspection report for supported accommodation provider: Great Future Support Ltd 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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