Children's home run by Total Care Matters Limited

Inspection report for children’s home: 2669259 1 Registered provider: Total Care Matters Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and managed by a private company. It offers care for up to four children who may experience social and emotional difficulties.

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Information about this children’s home

The manager has been registered with Ofsted since April 2025.

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Information about this children’s home

At the time of the inspection, one child was living in the home and contributed to the inspection. Another child moved out during this inspection period.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2669259 2

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Inspection date Inspection type Inspection judgement

04/06/2024 Full Good 20/02/2024 Full Requires improvement to be good 13/09/2022 Full Good Inspection report for children’s home: 2669259 3

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Overall experiences and progress of children and young people: good

Staff understand the importance of building and maintaining positive, trusting relationships with children. Staff invest time in getting to know children and understanding their needs. Children feel valued and listened to.

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Overall experiences and progress of children and young people: good

Staff support children to have positive daily routines and engage in meaningful activities within the home and local community. For one child, this supported them to make friends and experience positive social opportunities.

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Overall experiences and progress of children and young people: good

Staff demonstrate a good understanding of children’s identity, background and heritage. They work sensitively to ensure that these aspects are recognised, celebrated and incorporated into children’s lives.

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Overall experiences and progress of children and young people: good

Staff support children to positively re-engage with education after they have experienced long periods of time away from learning. Staff work closely with education providers and professionals to ensure that children receive encouragement and guidance to make positive progress.

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Overall experiences and progress of children and young people: good

The manager considers the suitability of children coming to live at the home by completing thorough assessments, ensuring that each child’s needs and risks are carefully considered. When children move in and out of the home, staff provide sensitive and well-planned support, giving children positive starts and endings to living at the home.

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Overall experiences and progress of children and young people: good

Staff have regular, meaningful discussions with children that are relevant to their needs and risks. These conversations are educative in nature and help children understand their circumstances, make informed decisions and develop safer coping strategies.

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How well children and young people are helped and protected: good

Staff understand children’s individual risks and vulnerabilities well. Staff respond consistently and effectively in line with children’s risk assessments and support plans. These plans are detailed, clear and regularly updated to reflect emerging needs or changes in circumstances.

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How well children and young people are helped and protected: good

When children go missing from the home, staff make determined and creative efforts to maintain contact with the child, offering reassurance and promoting the child’s safety. Staff work proactively with external agencies and follow agreed procedures. Staff also provide children with nurture and care when they return home.

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How well children and young people are helped and protected: good

Staff encourage positive risk-taking where appropriate. Staff balance children’s developing independence with their assessed risks, supporting them to make safe choices and understand how to keep themselves safe. Inspection report for children’s home: 2669259 4 Leaders and managers respond appropriately to allegations and in line with statutory guidance, ensuring the safety of both children and staff. Staff have a good understanding of safeguarding procedures and demonstrate confidence in recognising and reporting concerns.

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The effectiveness of leaders and managers: good

The manager’s oversight within the home is strong and consistent. The manager has brought stability to both the home and the staff team following a period of management changes. This stability has contributed to improved consistency of care and a more settled environment for children.

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The effectiveness of leaders and managers: good

Staff say that they feel well supported by both the manager and the deputy. They describe leaders as approachable, knowledgeable and readily available when advice or guidance is needed.

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The effectiveness of leaders and managers: good

Staff benefit from regular supervision. Managers ensure that supervision sessions support staff development, while providing appropriate challenge, enabling staff to reflect on their practice and address areas for improvement. Staff also value team meetings as opportunities for professional reflection, facilitated further by the involvement of the therapeutic lead.

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The effectiveness of leaders and managers: good

Leaders and managers maintain positive working relationships with children’s wider professional networks. Leaders and managers are reflective and receptive to feedback from stakeholders, taking on board and actioning areas for development.

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The effectiveness of leaders and managers: good

Where children’s plans require additional input or action from partner agencies, leaders and managers escalate concerns appropriately. They challenge and advocate for children effectively to ensure that children receive the support and services they need.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2669259 5

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 11 Chantrey Road, West Bridgford, Nottingham NG2 7NR

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Inspector

Chloe Harvey, Social Care Inspector Inspection report for children’s home: 2669259 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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